Rain, Rain Go Away: Problem Management in a world of integrated cloud services

Presented by

Shane Chagpar

About this talk

You’ve committed to moving your services to the cloud to improve your operational efficiency. No turning back now! Like the Wild-Wild West this new frontier is accompanied by uncharted terrain with problems hard to identify until you arrive. Shane Chagpar, awarded “Best Speaker” and “Best in Conference Presentation” at itSMF Australia, will cover key DevOps and cloud concepts, as well as demonstrate how to adapt KT problem analysis to ask the right questions, manage multiple vendors, and protect your team from brutal hours of troubleshooting work handling cascading repercussions. Shane will discuss a set of techniques and best practices to keep your staff proficient, up to date, and ready to troubleshoot in today’s next-generation environments. Topics discussed: • Current State: Cloud statistics on adoption and its impact on business • Your cloud and you: How Event, Incident, and problem management must change in a vendor-based environment • DevOps and Cloud basics: Taking advantage of current best practices • Redefining Team Troubleshooting: How to adopt KT problem analysis during outages and failures

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Software and templates don’t solve problems. People solve problems. What kind of people? People who are curious, ask great questions, make decisions based on facts, and are empowered to lead. They remain focused under pressure and act confidently to do what needs to be done. Where can you find these problem solving leaders? They work for our clients and here at Kepner-Tregoe. For over 60 years, Kepner-Tregoe has empowered thousands of companies to solve millions of problems. If we can save millions for a manufacturer, restore IT service for a stock exchange, and help Apollo 13 get back from space, we can help your business achieve success. We empower you to solve problems. Kepner-Tregoe provides a unique combination of training and consulting services designed specifically to get to the root cause of problems and permanently address your organizational challenges. Our systematic, data driven approach to problem solving will deliver measurable results to any company looking to improve quality and effectiveness while reducing overall costs.