Supercharge Your Customer Experience

Presented by

Shane Chagpar of Kepner-Tregoe

About this talk

Tools and techniques to delight your clients Winner Best Speaker Award – ITSMF Australia You’ve managed your processes, trained your people in the newest methodologies, embraced agile thinking, but things around your company still feel transactional. Where’s the magic? How can we truly delight our customers? Enhancing a customer’s experience is an art and a science. Join Shane Chagpar as he reveals best-in-class lessons from organizations who dramatically increased customer loyalty. This event will provide you with knowledge that you can use immediately to create a measurable business impact. This event covers: • Data gathering techniques • Designing customer personas • Understanding experiences and touchpoints Join us, you will be truly delighted.
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Software and templates don’t solve problems. People solve problems. What kind of people? People who are curious, ask great questions, make decisions based on facts, and are empowered to lead. They remain focused under pressure and act confidently to do what needs to be done. Where can you find these problem solving leaders? They work for our clients and here at Kepner-Tregoe. For over 60 years, Kepner-Tregoe has empowered thousands of companies to solve millions of problems. If we can save millions for a manufacturer, restore IT service for a stock exchange, and help Apollo 13 get back from space, we can help your business achieve success. We empower you to solve problems. Kepner-Tregoe provides a unique combination of training and consulting services designed specifically to get to the root cause of problems and permanently address your organizational challenges. Our systematic, data driven approach to problem solving will deliver measurable results to any company looking to improve quality and effectiveness while reducing overall costs.