Supercharge Your Customer Experience

Presented by

Shane Chagpar

About this talk

Tools and techniques to delight your clients Winner Best Speaker Award – ITSMF Australia You’ve managed your processes, trained your people in the newest methodologies, embraced agile thinking, but things around your company still feel transactional. Where’s the magic? How can we truly delight our customers? Enhancing a customer’s experience is an art and a science. Join Shane Chagpar as he reveals best-in-class lessons from organizations that dramatically increased customer loyalty. This event will provide you with the knowledge that you can use immediately to create a measurable business impact. This event covers: • Data gathering techniques • Designing customer personas • Understanding experiences and touchpoints Join us, you will be truly delighted.

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