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KT PS Learning Path Series: The challenge of learning in times of remote work

What do you get when you combine state-of-the-art eLearning with expert coaching?

The NEW KT Problem Solving Learning Path

Bronze Winner Brandon Hall HCM Excellence Awards 2021
for Best Advance in Competencies and Skill Development

We collaborated with Microsoft to design a new solution to drive learning and skill development for a remote workforce. This is now available to you!
The KT Problem-Solving Learning Path is a self-paced, remote eLearning solution designed to improve the speed, quality, and consistency of three fundamental skills: priority setting, planning, and root-cause-analysis.

You’ll hear our latest thinking and view demonstrations that show the unique strengths the KT Problem Solving Learning Path has in building an organization-wide problem-solving foundation at scale and with maximum flexibility.

During this 15-minute webinar you will learn:
- Effective learning in the times of remote learning
- Genesis of the Problem-Solving Learning Path
- Demonstration: Acquiring knowledge through self-paced learning loops
Recorded Sep 22 2021 16 mins
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Presented by
Christoph Goldenstern - VP of Innovation & Service Excellence, Wayne Stottler - Director Product Development
Presentation preview: KT PS Learning Path Series: The challenge of learning in times of remote work

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  • Décisions Difficiles - Comment savoir les prendre... Dec 3 2021 1:00 pm UTC 60 mins
    Erika Ratcliffe
    30 minutes d'échanges sur l'importance de savoir quelles questions poser, afin de prendre les bonnes décisions, qui ne sont parfois les plus difficiles à prendre.
  • Entscheidungen richtig definieren Oct 27 2021 12:00 pm UTC 45 mins
    Marven Röll
    wenn es eine Entscheidung zu treffen gilt, kann es manchmal ganz schnell gehen. Es ist ja schließlich glasklar, worum es geht, was genau entschieden und was mit der Entscheidung erreicht werden soll, oder?

    Oft sehen wir bei Kepner-Tregoe in der Zusammenarbeit mit unseren Kunden, dass Entscheidungen vorschnell und zu unbedacht definiert werden (wenn überhaupt) und dadurch das Denken bezüglich der Entscheidung an Qualität verliert. Die Auswirkungen hiervon können dann vielfältig sein:

    - Es fehlt ein klarer Fokus, wodurch es schwieriger wird, die Aufmerksamkeit aller Beteiligten in die richtigen Bahnen zu lenken
    - Es wird schwieriger, gute Ideen und Alternativen/Optionen zu generieren, die den Zweck der Entscheidung erfüllen könnten
    - Im schlimmsten Fall kommen wir zu einer nicht zufriedenstellenden Entscheidung oder Lösung

    Wie können wir sicherstellen, dass wir die oben genannten Auswirkungen vermeiden und so letztendlich bessere Entscheidungen treffen?

    Erfahren Sie wie man bei einer Kepner-Tregoe Entscheidungsanalyse eine Entscheidung definiert und so durch einen erhöhten und gezielten Fokus den richtigen Einstieg in die Entscheidung findet, egal ob alleine oder gemeinsam in einem Team.

    40-45 Minuten, inklusiv Q&A
  • KT PS Learning Path Series: The eLearning & Expert Coaching Combo Recorded: Oct 6 2021 16 mins
    Christoph Goldenstern - VP of Innovation & Service Excellence, Wayne Stottler - Director Product Development
    What do you get when you combine state-of-the-art eLearning with expert coaching?

    The NEW KT Problem Solving Learning Path

    Bronze Winner Brandon Hall HCM Excellence Awards 2021
    for Best Advance in Competencies and Skill Development

    We collaborated with Microsoft to design a new solution to drive learning and skill development for a remote workforce. This is now available to you!

    The KT Problem-Solving Learning Path is a self-paced, remote eLearning solution designed to improve the speed, quality, and consistency of three fundamental skills: priority setting, planning, and root-cause-analysis.

    You’ll hear our latest thinking and view demonstrations that show the unique strengths the KT Problem Solving Learning Path has in building an organization-wide problem-solving foundation at scale and with maximum flexibility.

    During this 15-minute webinar you will learn:
    - Maximize operational impact
    - Coaching: The key enabler
    - The power of learning as a cohort
    - Demonstration: Practice and application features of the Learning Path
  • KT PS Learning Path Series: Advantages & Benefits: The power of learning loops Recorded: Sep 29 2021 16 mins
    Christoph Goldenstern - VP of Innovation & Service Excellence, Wayne Stottler - Director Product Development
    What do you get when you combine state-of-the-art eLearning with expert coaching?

    The NEW KT Problem Solving Learning Path

    Bronze Winner Brandon Hall HCM Excellence Awards 2021
    for Best Advance in Competencies and Skill Development

    We collaborated with Microsoft to design a new solution to drive learning and skill development for a remote workforce. This is now available to you!

    The KT Problem-Solving Learning Path is a self-paced, remote eLearning solution, supported by coaching, designed to improve the speed, quality, and consistency of three fundamental skills: assessing situations, priority setting, and root-cause-analysis.

    This event will provide dynamic insights and demonstrations on how the KT Problem Solving Learning Path provides an opportunity for geographically dispersed teams to acquire a solid foundational understanding of the global benchmark in problem solving and situation appraisal.

    Participants will witness first-hand how this ultra-modern online learning program provides maximum flexibility and convenience and is simultaneously scalable to any size organization.

    During this 15-minute webinar you will learn:
    - Effective learning strategies for a diverse audience
    - Participant acquired knowledge
    - Demonstration: A dynamic mix of media promoting engagement and retention
  • KT PS Learning Path Series: The challenge of learning in times of remote work Recorded: Sep 22 2021 16 mins
    Christoph Goldenstern - VP of Innovation & Service Excellence, Wayne Stottler - Director Product Development
    What do you get when you combine state-of-the-art eLearning with expert coaching?

    The NEW KT Problem Solving Learning Path

    Bronze Winner Brandon Hall HCM Excellence Awards 2021
    for Best Advance in Competencies and Skill Development

    We collaborated with Microsoft to design a new solution to drive learning and skill development for a remote workforce. This is now available to you!
    The KT Problem-Solving Learning Path is a self-paced, remote eLearning solution designed to improve the speed, quality, and consistency of three fundamental skills: priority setting, planning, and root-cause-analysis.

    You’ll hear our latest thinking and view demonstrations that show the unique strengths the KT Problem Solving Learning Path has in building an organization-wide problem-solving foundation at scale and with maximum flexibility.

    During this 15-minute webinar you will learn:
    - Effective learning in the times of remote learning
    - Genesis of the Problem-Solving Learning Path
    - Demonstration: Acquiring knowledge through self-paced learning loops
  • Probleme lösen mit Besonderheiten und Veränderungen Recorded: Sep 21 2021 34 mins
    Burkhardt Prigge
    30 MINUTEN, INKLUSIV Q&A

    Tipps zur Verwendung von Besonderheiten und Veränderungen bei der Problemlösung.

    Wenn es bei einer Problemanalyse gilt, mögliche Ursachen zu ermitteln, wird die Liste schnell sehr lang.
    Experten aus unterschiedlichen Abteilungen machen viele verschiedene Vorschläge, so dass die Problemlöser eine große Anzahl letztlich falscher Fährten zu verfolgen haben.

    Dabei sind Ursachen häufig auf Veränderungen zurückzuführen.

    Kepner-Tregoe empfiehlt deshalb in solchen Fällen die Verwendung von Besonderheiten und Veränderungen, um mögliche Ursachen zu ermitteln.

    Ergebnis ist meistens eine kleine Anzahl relevanter Veränderungen, unter denen sich oft die eigentliche Ursache verbirgt.

    Erfahren Sie in diesem Webinar, mit welcher Vorgehensweise sie diese relevanten Veränderungen und daraus mögliche Ursachen ermitteln.
  • Ishikawa korrekt einsetzen! Recorded: Sep 15 2021 21 mins
    Sascha Laufenberg
    Tipps zur richtigen Anwendung der Ishikawa Problemlösungsmethode.

    Ein Ishikawa-Diagramm, auch Fischgräten- oder Ursache-Wirkungs-Diagramm genannt, hilft bei der vollständigen und systematischen Ermittlung von Problemursachen.

    Obwohl es als Problemlösungsmethode weit verbreitet ist, wird sein Potential in der Praxis oft nur ungenügend ausgeschöpft.

    Erfahren Sie, wie man Ishikawa mit Kepner-Tregoe verbinden und die Effektivität dadurch erheblich steigern kann.
  • Supercharge Your Customer Experience Recorded: Sep 1 2021 23 mins
    Shane Chagpar
    Tools and techniques to delight your clients

    Winner Best Speaker Award – ITSMF Australia

    You’ve managed your processes, trained your people in the newest methodologies, embraced agile thinking, but things around your company still feel transactional.

    Where’s the magic? How can we truly delight our customers?

    Enhancing a customer’s experience is an art and a science. Join Shane Chagpar as he reveals best-in-class lessons from organizations that dramatically increased customer loyalty. This event will provide you with the knowledge that you can use immediately to create a measurable business impact.
    This event covers:
    • Data gathering techniques
    • Designing customer personas
    • Understanding experiences and touchpoints

    Join us, you will be truly delighted.
  • Supercharge Your Customer Experience Recorded: Jul 14 2021 19 mins
    Shane Chagpar of Kepner-Tregoe
    Tools and techniques to delight your clients

    Winner Best Speaker Award – ITSMF Australia

    You’ve managed your processes, trained your people in the newest methodologies, embraced agile thinking, but things around your company still feel transactional.

    Where’s the magic? How can we truly delight our customers?

    Enhancing a customer’s experience is an art and a science. Join Shane Chagpar as he reveals best-in-class lessons from organizations who dramatically increased customer loyalty. This event will provide you with knowledge that you can use immediately to create a measurable business impact.
    This event covers:
    • Data gathering techniques
    • Designing customer personas
    • Understanding experiences and touchpoints

    Join us, you will be truly delighted.
  • Résolution du problème technique sur Apollo XIII - Root Cause Analysis Recorded: Jul 2 2021 23 mins
    Erika Ratcliffe
    Comment la cause racine de l'incident sur Apollo XIII a été trouvée, et quelles leçons en ont été tirées.
  • When Thinking is Made Visible Ideas Become Reality Recorded: Jun 10 2021 48 mins
    Drew Marshall, Regional Managing Director and Ingrid Dueck, Consultant from Kepner-Tregoe North America
    Everyone has a superpower when it comes to collaboration; the only challenge is they likely don’t know it yet. As our world becomes increasingly volatile, uncertain, complex, and ambiguous (VUCA) the ability to resolve the issues and concerns that surround and impact us will demand higher and higher levels of collaboration. This will also require the ability to gather, sort, organize, and synthesize the data and information necessary to act while also building the body of knowledge necessary for long-term improvement. That superpower is making your thinking visible.

    In making thinking visible we become clearer about our own perspectives – discovering what is and isn’t important to us. Making our thinking visible enables us to invite other people to apply their knowledge and experience to our issues driving them to faster resolution. With visible thinking we can reconcile our priorities with others’ in our organization and ensure that we are all aligned to strategic and operational concerns of greatest importance.

    In this webinar you will learn:
    • The perils of keeping your thinking opaque in a VUCA world
    • Straightforward techniques for establishing shared priorities
    • A framework for effective decision making, and
    • The power of elevating risk management to ensure successful outcomes
  • Building Beyond A Problem Solving Culture Recorded: May 21 2021 11 mins
    Drew Marshall, Regional Managing Director - Kepner-Tregoe North America
    Ten minutes of time: a ton of wisdom.

    Experience Drew Marshall, a member of the KT Board of Directors, and the Regional Managing Director for North America, as he tackles the challenge of our times.

    Reaching for greatness in today’s volatile business landscape, offers equal chances for success or failure. The question is, where will you land?

    To focus on the future, you must deal with the demands of the present, which often means you are wrestling with the past. And, if everything is important, then nothing is.

    People who know what to focus on, and how to focus on it, are critical. Combine this, with knowing how to help others execute, and you have the lifeblood of a successful organization.
  • Don’t Just Do Something… Stand There! Recorded: May 21 2021 4 mins
    Drew Marshall, Regional Managing Director - Kepner-Tregoe North America
    The complexity of daily operations often leads to actions that have given us the problems we live with today. Kepner-Tregoe Situation Appraisal offers a higher level view of what is going on. It offers a strategic perspective which can prepare your organization for what it needs to tackle next.

    View this video to learn more.
  • Agile Operations Management - Adapt or Die Recorded: May 4 2021 44 mins
    Christian Green, NA Operations Improvement Lead & Emel Firtina, Senior Consultant, Kepner-Tregoe
    The global pandemic has caused fundamental changes in manufacturing. Every sector has been impacted by disruptions to supply chains, alterations of business models, changes in customer demands, and much more. These changes have accelerated a series of critical challenges that will not abate; it will most certainly continue. To convert these challenges into opportunities, operations need to be managed with “agility.”

    “It is not the strongest of the species that survives, nor the most intelligent that survives.
    It is the one most adaptable to change.” --- Charles Darwin

    Clearly in a time of crisis, everyone understands the risk. The challenge is to find opportunity. The Covid-19 global pandemic crisis has thrust the world into a new era, and now it will witness the survival of the most adaptable.

    Join us for an introduction on how to create and manage an agile workforce. Our presenters, Christian Green and Emel Firtina will explain how to effectively scale development programs in order to convert challenges into opportunities.

    This webinar will highlight a roadmap introducing how to develop agile operations management:
    1. Analyze challenges quickly, because “speed” is everything
    2. Act reactively, actively, and proactively
    3. Make great decisions
    4. Mitigate risk and capitalize on hidden opportunities
  • «Houston, nous avons un problème...» avec le son ! Recorded: Apr 2 2021 18 mins
    Erika Ratcliffe
    Comment l'utilisation partielle et rapide des outils KT a permis de rapatrier les cosmonautes d'Apollo XIII.
  • 8D Problem Solving – VDA recommends Kepner-Tregoe "IS" and "IS NOT" Recorded: Mar 11 2021 50 mins
    Burkhardt Prigge
    In its Standard “8D – Problem Solving in 8 Disciplines”, the German Car Makers Association (VDA) specifies the best practice for solving complex problems. Especially in the case of complaints, it is important to follow the 8D process stages and document the findings accordingly.

    In this talk, Burkhardt Prigge, Consultant & Market Leader Germany at Kepner-Tregoe, explains how the KT processes, especially problem analysis, can help you to determine the cause of a problem as part of your 8D analyses.

    What can you expect in this webinar?
    • Insights into how the Kepner-Tregoe processes help with your 8D analyses
    • Understand the role of IS / IS NOT in problem solving
    • Kepner-Tregoe Problem Analysis as a central tool in D4 – Root cause analysis
    • The VDA recommends Kepner-Tregoe IS / IS-NOT for 8D Problem Solving
  • Rain, Rain Go Away: Problem Management in a world of integrated cloud services Recorded: Feb 4 2021 48 mins
    Shane Chagpar
    You’ve committed to moving your services to the cloud to improve your operational efficiency. No turning back now! Like the Wild-Wild West this new frontier is accompanied by uncharted terrain with problems hard to identify until you arrive.

    Shane Chagpar, awarded “Best Speaker” and “Best in Conference Presentation” at itSMF Australia, will cover key DevOps and cloud concepts, as well as demonstrate how to adapt KT problem analysis to ask the right questions, manage multiple vendors, and protect your team from brutal hours of troubleshooting work handling cascading repercussions.

    Shane will discuss a set of techniques and best practices to keep your staff proficient, up to date, and ready to troubleshoot in today’s next-generation environments.

    Topics discussed:

    • Current State: Cloud statistics on adoption and its impact on business
    • Your cloud and you: How Event, Incident, and problem management must change in a vendor-based environment
    • DevOps and Cloud basics: Taking advantage of current best practices
    • Redefining Team Troubleshooting: How to adopt KT problem analysis during outages and failures
  • 8D-Problem Solving – VDA recommends Kepner-Tregoe IS and IS NOT Recorded: Dec 8 2020 46 mins
    Burkhardt Prigge
    In its Standard “8D – Problem Solving in 8 Disciplines”, the German Car Makers Association (VDA) specifies the best practice for solving complex problems. Especially in the case of complaints, it is important to follow the 8D process stages and document the findings accordingly.

    In this talk, Burkhardt Prigge, Consultant & Market Leader Germany at Kepner-Tregoe, explains how the KT processes, especially problem analysis, can help you to determine the cause of a problem as part of your 8D analyses.

    What can you expect in this webinar?
    • Insights into how the Kepner-Tregoe processes help with your 8D analyses
    • Understand the role of IS / IS NOT in problem solving
    • Kepner-Tregoe problem analysis as a central tool in D4 – Root cause analysis
    • The VDA recommends Kepner-Tregoe IS / IS-NOT for 8D Problem Solving
  • Learn to Harness the Promise of Machine Learning in Manufacturing Recorded: Nov 17 2020 61 mins
    Ingid Dueck & Chris Green of Kepner-Tregoe
    Machine learning holds the promise to dramatically advance manufacturing operations through a series of continuous improvements. Using predictive analytics, simple problems that ate up time and resources are now avoided paving the way for major productivity advances. Every manufacturing event is measured offering operators lots of data to work with. But there is a consequence as new advances have ushered in a host of highly complex issues never seen before. And the abundance of information tends to overwhelm the process of finding a fix, slowing rather than advancing the remediation effort.

    To harness the Machine Learning promise, managers and operators must refine their skill level of problem-solving to a Ninja like ability. One that rapidly cuts through complexity to filter and interpret reams of data to identify the details that will move the process to a successful conclusion.

    During this webinar:
    .We will show how to sort through a sea of data to identify what’s relevant

    .We will show how this relevant data is used so operational decisions can be made

    .Then, we will demonstrate a systematic approach to problem-solving which is the key to solving problems with a Ninja-like skill
  • 8D-Problemlösung – der VDA empfiehlt Kepner-Tregoe IST und IST-NICHT Recorded: Oct 29 2020 43 mins
    Burkhardt Prigge
    In seinem Rotband „8D – Problemlösung in 8 Disziplinen“ gibt der Verband der Automobilindustrie den Best-Practice-Standard vor, wie komplexe Probleme im Rahmen einer Multidisziplinären Problemlösung zu bearbeiten sind. Vor allem bei Reklamationen gilt es in 8 Disziplinen vorzugehen und dies entsprechend zu dokumentieren:

    D1 – Problemlösungsteam
    D2 – Problembeschreibung
    D3 – Sofortmaßnahmen
    D4 – Ursachenanalyse
    D5 – Auswahl und Verifizierung der Abstellmaßnahmen
    D6 – Realisierung und Validierung der Abstellmaßnahmen
    D7 – Fehlerwiederholung verhindern
    D8 – Abschluss und Würdigung des Teamerfolgs

    Burkhardt Prigge, Consultant bei Kepner-Tregoe und Market Leader Deutschland, erläutert, wie die Kepner-Tregoe-Prozesse, insbesondere die Problemanalyse, Ihnen helfen können, im Rahmen Ihrer 8D-Analysen tatsächlich die Ursache eines Problems zu ermitteln.

    Was erwartet Sie in diesem Vortrag?
    •Einblick, wie die Kepner-Tregoe-Prozesse bei Ihren 8D-Analysen helfen
    •Die Rolle von IST/IST-NICHT bei der Problemlösung verstehen
    •Kepner-Tregoe Problemanalyse als zentrales Tool in D4 – Ursachenanalyse
    •Der VDA empfiehlt Kepner-Tregoe IST/IST-NICHT für 8D-Analysen
Leaders in Problem Solving
Software and templates don’t solve problems. People solve problems.

What kind of people? People who are curious, ask great questions, make decisions based on facts, and are empowered to lead. They remain focused under pressure and act confidently to do what needs to be done.

Where can you find these problem solving leaders? They work for our clients and here at Kepner-Tregoe. For over 60 years, Kepner-Tregoe has empowered thousands of companies to solve millions of problems. If we can save millions for a manufacturer, restore IT service for a stock exchange, and help Apollo 13 get back from space, we can help your business achieve success. We empower you to solve problems.

Kepner-Tregoe provides a unique combination of training and consulting services designed specifically to get to the root cause of problems and permanently address your organizational challenges. Our systematic, data driven approach to problem solving will deliver measurable results to any company looking to improve quality and effectiveness while reducing overall costs.

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  • Title: KT PS Learning Path Series: The challenge of learning in times of remote work
  • Live at: Sep 22 2021 3:00 pm
  • Presented by: Christoph Goldenstern - VP of Innovation & Service Excellence, Wayne Stottler - Director Product Development
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