IT & Tech Support Leaders' Guide to Developing Talent

Presented by

Aileen Allkins CEO, Wize Solutions and Christoph Goldenstern, VP of Innovation and Service Excellence, Kepner-Tregoe

About this talk

Rapid digitalization is widening the digital skills gap, requiring IT and tech support leaders to continuously invest in the skills of their organization to remain competitive. To do this effectively and at scale, leaders need smart workforce strategies to be able to: - Identify the skills needed now, and in the future - Create clear skilling and career paths to retain talent - Measure the impact of their training initiatives With a combined 50 years of experience our presenters Aileen and Christoph were present at the beginning when digitization was considered revolutionary. Having worked in the trenches with young start-ups to mammoth organizations there is little they haven’t seen. We would like to personally invite you to our upcoming webinar where we’ll guide you through best practices in developing talent to help you know, grow and retain your people and maximize the ROI from your training investment. Our Presenters: Aileen Allkins Chief Executive Officer, Wize Solutions Aileen is an accomplished software services industry executive, having spent over 30 years transforming the customer experience of some of the world’s best-known technology companies, including as Corporate Vice President for Customer Service & Support at Microsoft. As CEO of Wize Solutions, she is helping service and support executives win the war for talent and reduce attrition by shining a light on the skills they have within their organizations. Christoph Goldenstern Vice President of Innovation and Service Excellence Kepner-Tregoe Christoph helps businesses and teams to translate vision into action. He is a Principal at Kepner-Tregoe and holds the position of Vice President of Innovation and Service Excellence. He has over 20 years of experience in the consulting and training industry working with Fortune-500 companies to develop and deliver products and services that drive excellence in problem solving, strategy, operational improvement, and IT service management.
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Software and templates don’t solve problems. People solve problems. What kind of people? People who are curious, ask great questions, make decisions based on facts, and are empowered to lead. They remain focused under pressure and act confidently to do what needs to be done. Where can you find these problem solving leaders? They work for our clients and here at Kepner-Tregoe. For over 60 years, Kepner-Tregoe has empowered thousands of companies to solve millions of problems. If we can save millions for a manufacturer, restore IT service for a stock exchange, and help Apollo 13 get back from space, we can help your business achieve success. We empower you to solve problems. Kepner-Tregoe provides a unique combination of training and consulting services designed specifically to get to the root cause of problems and permanently address your organizational challenges. Our systematic, data driven approach to problem solving will deliver measurable results to any company looking to improve quality and effectiveness while reducing overall costs.