Post-mortem-Analyse: Aus Major Incidents lernen und "Titanic Disaster" vermeiden

Presented by

Sascha Laufenberg

About this talk

Wie Sie Ihre Post-mortem-Analyse mit Kepner-Tregoe Incident Mapping verbessern können Erfahren Sie, wie Sie mit Kepner-Tregoe aus Major Incidents lernen, so dass Sie das nächste "IT Titanic Disaster" vermeiden. Zu oft werden Major Incidents im Nachhinein zu vereinfacht betrachtet und eine Analyse findet ausschließlich auf einem technischen Level statt. Incident Mapping hilft dabei, alle Zusammenhänge, Abhängigkeiten und Umstände sichtbar zu machen, die zur Severity beigetragen haben. Damit werden auch prozessuale und organisatorische Schwachstellen offengelegt. Lernen Sie bei diesem Live-Webinar, wie KT Incident Mapping Ihnen und Ihrer Organisation helfen kann.

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