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Achieving superior patient experience in digital health services

During the webcast, we will analyse:
•What are the steps to be taken to effectively use design thinking in mobile health services
•What are the challenges you may face in a user-centered design process
•How this approach can be more generalised to other service design to deliver better patient experience
Recorded Mar 21 2018 31 mins
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Presented by
Claudio Saccavini, Chief Information Officer Arsenàl.It Consortium, Silvia Piai, EMEA Senior Research Manager, IDC
Presentation preview: Achieving superior patient experience in digital health services
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IDC

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    Some of the key points to be discussed in this webcast will be:

    1.What are the emerging ecosystem platforms for talent sourcing and what impact will they have on the future of WorkCulture?
    2.How are organizations evolving their talent sourcing strategies? What are the consequences of renting knowledge from external talent pools rather than expertise living in the company?
    3.Which organizational industries and units will adopt new talent sourcing models first?
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  • The Future of WorkSpace: Connecting, Managing and Augmenting Your Workforce May 24 2018 1:00 pm UTC 60 mins
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    In the last decade, the way we work has changed beyond recognition. Today’s workforce is more open, agile and collaborative than ever before. The notion of the traditional static workplace is being transformed into the WorkSpace, where the activity is no longer restricted to a physical place, device or defined times of the day.

    The Future Workspace has been designed around the end-user, and has business in mind. New solutions are augmenting our skills and capabilities to new horizons never imagined before, connecting humans and machines, and positively impacting productivity (always on), efficiency (business at the speed of “now”) and customer engagement.
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    The startup community plays an important role in the fast changing technology world and transition to the digital era.

    Enterprises from most industries, technology vendors, IT services companies and consulting companies all want to collaborate with startups to help drive innovation. But this requires not only identifying right startup partners but also overcoming numerous obstacles along the way.

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    European cities face significant forces for change such as increasing demand for mobility, seamlessness of service delivery, and the democratization of public services. In response, cities are becoming increasingly smart; they are adopting innovative technology solutions and redesigning business and service delivery models to take a more user-centric approach, while allowing users to have greater input into how their city works.

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    Blowing Up the Funnel: Four Strategies for Marketing and Sales Collaboration

    IDC predicts that by 2020, one in five marketing leaders will abandon the funnel in favor of a customer-centric model. For optimal effectiveness – for content marketing, account-based marketing, and lead management, marketers must understand the connections between the customer's decision-journey and the internal funnel process that drives the sales forecast. Where do you stand? Join IDC Custom Solutions and Kathleen Schaub on Thursday May 3rd for a 1-hour online webcast focusing on tactical, focused and innovative new ways marketing and sales teams can work together effectively to generate new business.
  • The Future of Development: New Rules for Apps Dev & Deploy May 3 2018 1:00 pm UTC 45 mins
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    At the heart of any organization's digital transformation there is the need to embrace a different way of running the business, of processing data, reacting to changing market conditions, and of engaging with customers. But, ultimately digital transformation begins with applications that are built to deliver a truly digital-native experience.

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    What’s the weakest link in an IoT solution?
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  • Achieving superior patient experience in digital health services Recorded: Mar 21 2018 31 mins
    Claudio Saccavini, Chief Information Officer Arsenàl.It Consortium, Silvia Piai, EMEA Senior Research Manager, IDC
    During the webcast, we will analyse:
    •What are the steps to be taken to effectively use design thinking in mobile health services
    •What are the challenges you may face in a user-centered design process
    •How this approach can be more generalised to other service design to deliver better patient experience
  • IDC Future of Work: Augmenting, Replacing, Reinventing Human Work Recorded: Mar 14 2018 33 mins
    Jonas Knudsen, Jean-Francois Segalotto, Helena Schwenk, Philip Carnelley
    Join IDC's Future of Work team for a discussion of augmenting, replacing and reinventing human work. IDC's take and some use cases.
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  • EMEA Service Provider Infrastructure Research (xSP) – Data and Insights Recorded: Feb 22 2018 50 mins
    Giorgio Nebuloni, Kamil Gregor
    Infrastructure spending is shifting towards services providers. Most of the data already resides with service providers and where are currently at a tipping point when a majority of spending on servers, storage and networking takes place in the service provider segment of the market. With this shift is spending, innovation and key skills are expected to shift as well. Service providers are already at the center stage in many aspects of Digital Transformation, from technology to operations.

    At the same time, it is not only the size of the market that is changing, it is also its structure. For example, with rapid growth of ODMs in the region, competition in the market intensifies. In these circumstances, it is more important than ever to understand the rapidly evolving service provider market in a greater detail than ever.

    After almost a year of research, IDC rolls out a brand new detailed view on infrastructure spending in the service provider market, segmenting the market by service provider type and tier 1-3 and tracking ODM spending and other aspects, such as in which geography the purchasing decisions are made as opposed to where the shipments land.

    Please join Giorgio Nebuloni and team on February 22nd, 2018, where these questions along with key findings from IDC EMEA Service Provider Model will be presented. Essential guidance to European infrastructure vendors will also be provided, as organizations plan their infrastructure spending for 2018 and onwards.
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International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit www.idc.com.

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  • Title: Achieving superior patient experience in digital health services
  • Live at: Mar 21 2018 2:00 pm
  • Presented by: Claudio Saccavini, Chief Information Officer Arsenàl.It Consortium, Silvia Piai, EMEA Senior Research Manager, IDC
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