The Critical Role of Unified Communications in Digital Transformation

According to Nemertes Research, among the core technologies supporting digital transformation are cloud, analytics, collaboration, contact center, and mobility. Key to harnessing the power of those technologies is Unified Communications and Collaboration (UCC) and organizations are increasingly aware of it potential. In fact, Nemertes’s data shows UCC spending increased by 46.2 percent in 2018. Like digital transformation itself, UCC and its related technologies have the potential to aid in process improvement, customer engagement, team collaboration, and more. In “The Critical Role of Unified Communications in Digital Transformation a webinar from Comcast Business on Thursday, February 28th at 1 p.m. EST, our panelists will walk you through the key drivers enabling UCC and its impact on digital transformation initiatives. Together, we’ll explore: •Emerging, cloud-based technologies and apps •Drivers leading the move to the cloud and UCC •How the hybrid cloud correlates with UCC success •Use cases: Remote workers, branch offices, customer facing •UCC architecture •Provider requirements and roles •The future of UCC Our panelists: •Irwin Lazar, vice president and service director at Nemertes Research, develops and manages research projects, conducts and analyzes primary research, and advises numerous enterprise and vendor clients. He is responsible for benchmarking the adoption and use of emerging technologies in unified communications and collaboration. •Jeannette Romero, product management executive director for the Comcast Business Voice product portfolio, leads the development and lifecycle efforts for Comcast Business Class Voice, Mobility, VoiceEdge Select, Business VoiceEdge, PRI, and SIP products.