Beating Friction Restriction:Facilitating a Frictionless Customer Experience

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Comcast Business

About this talk

In a digital economy, a frictionless customer experience has become the expectation. Given the need to balance agility and speed-to-market against the requirements for data integrity, having the right infrastructure in place is becoming increasingly critical in creating an omnichannel, seamless experience. In fact, a June 2019 Forbes article, “Are You Providing A Frictionless Customer Experience?”, noted that, to succeed, organizations must embrace technologies that reduce or eliminate friction for both customers and employees. Join us on August 22 at 1 p.m. ET for, "Beating Friction Restriction:Facilitating a Frictionless Customer Experience a webinar from Comcast Business. Our expert panelists will discuss what it takes to build a network geared to a frictionless experience for anyone that interacts with it. We’ll explore: •The technologies that support a frictionless platform •The tools that can be placed in the hands of customers and employees to create intuitive, simple digital experiences •Building a frictionless network based on specific enterprise needs and technical abilities and that can change with your market and business •Controlling the digital experience from anywhere •Assessing the level of management you need Panelists: •Martin Capurro, Vice President, Managed Services, Comcast Business. •Zeus Kerravala, founder & Principal Analyst, ZK Research, provides a mix of tactical advice to help his clients in the current business climate and long-term strategic advice.
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Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help organizations of different sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network, and backed by 24/7 customer support, Comcast Business is the nation’s largest cable provider to small and mid-size businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. For more information, visit ComcastBusiness.com. Follow on Twitter @ComcastBusiness and on other social media networks at http://business.comcast.com/social.