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Rebuilding Hospitality through Technology and Innovation

The recent health crisis has resulted in changes to the hospitality business that have operators looking at new and innovative ways to leverage technology to not only protect guests and staff, but to continue to improve the guest experience. New technologies will focus on and encompass the need for enhanced cleaning protocols; shifts in lobby densities; distancing sensors; touchless/contactless check-in and other functions; the potential presence of on-property medical staff and their associated equipment; and more.
Join us on May 14 at 1 p.m. ET for “Rebuilding Hospitality through Technology and Innovation,” a webinar from Comcast Business and Hospitality Technology Next Generation (HTNG). Our panelists will explore the existing and anticipated protocols being driven by the “new normal” in hospitality; the wide range of related technologies that are already, or will soon be, put into play; the infrastructure and network needs that support them; and more.

Our panelists:
• Michael Blake, CEO, HTNG. Hospitality Technology Next Generation is a global trade association that fosters, through collaboration and partnership among hospitality professionals and technology providers, the development of next-generation solutions.
• Matthew FitzGerald, Senior Director, Deep Blue, a Comcast Business Company. Matthew is the Senior Director of Technology for Deep Blue and is responsible for the overall engineering direction and product and service solutions to support the needs of the hotel industry.
Recorded May 14 2020 51 mins
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Presentation preview: Rebuilding Hospitality through Technology and Innovation

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  • Expectations - and Surprises - of an SD-WAN Deployment Jul 30 2020 5:00 pm UTC 60 mins
    Comcast Business
    The Software Defined Wide Area Network (SD-WAN) infrastructure market is poised for massive growth. According to IDC, investment is slated to move from $1.8 billion in 2018 to $5.25 billion in 2023, or a 30.8% CAGR. Between the need to support SaaS apps and multi- and hybrid-cloud usage to managing multiple connection types across WANs to improve application performance and end-user experience, SD-WAN deployments will continue to grow.

    But what does SD-WAN success look like? In the January 2019 webinar, “The Road to Digital Transformation: Putting the Pedal to the Metal,” we discussed the steps Philadelphia Federal Credit Union (PFCU) took in moving from a legacy MPLS platform to the digital experience, including SD-WAN deployment.

    Join us on April 23 at 1 p.m. ET for “Expectations—and Surprises—of an SD-WAN Deployment,” a webinar from Comcast Business Services. Our panelists will discuss the successes and challenges of PFCU’s SDN-WAN deployment over the year since its installation and provide examples of how SDN has transformed the business.

    Participants will learn:
    •How this deployment has changed PFCU’s underlay network
    •How SD-WAN’s digital tools are providing greater visibility and control
    •The IT support shifts that have taken place and the managed services being leveraged
    •The ways in which expectations have been under delivered on, met, or exceeded
    •What to expect from software defined networks in the future
  • Financial Services Embrace Change in the New Normal Recorded: May 21 2020 50 mins
    Comcast Business
    As recovery across the financial services sector begins to take root, it’s clear that customer preferences are driving fast-tracked digital transformation plans across the industry. As FinTech: The Future Post CV-19, a recent report from Finch Capital, notes, digital-only is becoming “the new industry norm in financial services, greatly accelerating a trend which started in the last decade.”
    What has emerged is an increasing preference on the part of consumers for online engagement. To that end, digital transformation can lead to faster, more efficient delivery of capital through both consumer and SME lending platforms. For mortgage and life insurance, it’s about technology to disrupt the role of intermediaries, whose role is often face-to-face.
    Join us on May 21 at 1 p.m. ET for “Financial Services Embrace Change in the New Normal,” a webinar from Comcast Business. Our panelists will discuss the impacts of digital transformation on the sector, including: FinTech investment strategies to meet new customer-engagement needs; how AI, IoT, and software solutions are enabling automation in customer support, account-opening procedures, loan automation, and more; and the ways in which infrastructure and networks are shifting to meet new demands.

    Our panelists:
    • Ian Stuttard, Head of Product & Innovation, North America, at Elavon, Inc. Leading the Product & Innovation team for Elavon North America, Ian is responsible for the product lifecycle, from ideation to development and monetization.
    • Larry K. Williams, President & CEO, Technology Association of Georgia (TAG). TAG's mission is to educate, promote, influence, and unite Georgia's technology community to foster an innovative, connected marketplace that stimulates and enhances Georgia's tech-based economy.
  • Rebuilding Hospitality through Technology and Innovation Recorded: May 14 2020 51 mins
    Comcast Business
    The recent health crisis has resulted in changes to the hospitality business that have operators looking at new and innovative ways to leverage technology to not only protect guests and staff, but to continue to improve the guest experience. New technologies will focus on and encompass the need for enhanced cleaning protocols; shifts in lobby densities; distancing sensors; touchless/contactless check-in and other functions; the potential presence of on-property medical staff and their associated equipment; and more.
    Join us on May 14 at 1 p.m. ET for “Rebuilding Hospitality through Technology and Innovation,” a webinar from Comcast Business and Hospitality Technology Next Generation (HTNG). Our panelists will explore the existing and anticipated protocols being driven by the “new normal” in hospitality; the wide range of related technologies that are already, or will soon be, put into play; the infrastructure and network needs that support them; and more.

    Our panelists:
    • Michael Blake, CEO, HTNG. Hospitality Technology Next Generation is a global trade association that fosters, through collaboration and partnership among hospitality professionals and technology providers, the development of next-generation solutions.
    • Matthew FitzGerald, Senior Director, Deep Blue, a Comcast Business Company. Matthew is the Senior Director of Technology for Deep Blue and is responsible for the overall engineering direction and product and service solutions to support the needs of the hotel industry.
  • Steering Your Brand Through Crisis Recorded: Apr 30 2020 37 mins
    Comcast Business
    In every crisis, there are decisions and actions that can make or break any brand. Fortune favors the prepared, agile, and decisive; a truism in good times and even more so during global In every crisis, there are decisions and actions that can make, or break, a brand. Fortune favors the prepared, agile and decisive – true in good times, even more so in testing ones. Brand actions matter – and brands will be rewarded, or not, based on how they were perceived during difficult times. This panel will examine the three phases of managing your brand through a crisis as it begins, peaks and your company comes out the other side.

    Join us on April 30 at 1 p.m. ET for “Steering Your Brand Through Crisis,” a webinar from Comcast Business. Our panel will discuss the keys to successfully be managing your brand and messaging through the three phases of any crisis: at its inception, as it grows and peaks, and, finally, as your brand emerges from the disruption.

    Panelist:
    Lou Aversano, Chief Executive Officer, Ogilvy & Mather USA
  • Restaurants Leverage Innovation and Technology to Battle Disruption Recorded: Apr 29 2020 56 mins
    Comcast Business
    As COVID-19 has spread across the world, the restaurant industry suffered a seismic impact. By March 18, statistics from YELP showed that daily restaurant connections were down 54 percent overall. But restauranteurs are, at their core, entrepreneurs. They swiftly implemented a range of innovative solutions—like dedicated apps for online ordering and portable point-of-sale tools—many of which capitalized on the latest technology innovations.
    Join celebrity chef and restaurant owner Robert Irvine and Clay Johnson, Yum! Brands CDTO, on Wednesday, April 29 at 1 p.m. EDT for “Restaurants Leverage Innovation and Technology to Battle Disruption,” a webinar from Comcast Business and the International Food and Beverage Technology Association (IFBTA). Robert and Clay will discuss a range of topics, including the current industry landscape; the range of solutions restaurants are currently employing to continue serving customers and maintain a positive customer experience; the technology that supports new delivery and supply options; and what the long-term impacts on the industry might be.

    Speaker:
    • Robert Irvine has appeared on and hosted a wide range of Food Network programs including, Dinner: Impossible, Worst Cooks in America, Restaurant: Impossible, A Hero's Welcome, Operation Restaurant, All-Star Academy, Guy's Grocery Games, Chopped: Impossible, and Restaurant Express. An avid supporter of outreach to military service personnel and their families, he also owns Robert Irvine’s Public House, at the Tropicana resort in Las Vegas, Nevada.
    • Clay Johnson, Chief Digital and Technology Officer, Yum! Brands, which includes KFC, Taco
    Bell, Pizza Hut, and The Habit Burger Grill.
  • Keeping Cybercriminals at Bay - and Protecting Your Business - During a Crisis Recorded: Apr 28 2020 36 mins
    Comcast Business
    Cybercriminals love a crisis. Amid the COVID-19 outbreaks, companies are even more vulnerable than usual to cyberattacks. As more business owners move operations completely online and larger organizations are directing employees to work from home, remote work means a rise in the number of devices employees are using and an increase in the use of online conferencing tools, letting hackers cast a much wider net in which to snare potential targets.

    In fact, on March 13, the Cybersecurity and Infrastructure Security Agency (CISA), the Department of Homeland Security’s cyber agency, issued an alert specifically addressing cyber vulnerabilities. The alert focuses on the risks associated with virtual private networks (VPNs), which many small businesses and most large organizations use to allow employees remote access to applications and workspaces. CISA has urged organizations to adopt a heightened state of cybersecurity to prevent against these attacks.

    Join us on April 28 at 1 p.m. ET for “Keeping Cybercriminals at Bay—and Protecting Your Business—During a Crisis,” a webinar from Comcast Business. We’ll outline the ways in which businesses represent targets for hackers, what new challenges the COVID-19 crisis presents, analysis of threat types, and the steps companies are taking to mitigate cybersecurity risks during workplace and business disruption. 

    Panelists:
    • Shena Seneca Tharnish, Vice President, Cybersecurity Products, Comcast Business
    • Noopur Davis, EVP, Chief Prod. & Info Security Officer
  • Education and COVID 19: Remote Learning Tech Solutions Recorded: Apr 23 2020 40 mins
    Comcast Business
    COVID-19 has created global disruption on a scale not seen in the modern era. The education sector, in particular, has been deeply impacted. In fact, a March 2020 report by the United Nations indicates that some 300 million schoolchildren worldwide unable to continue with school as a result of the outbreak. The domestic scope is just as daunting: In a single Seattle school district, the virus has forced nearly 24,000 students out of in-person classes. The solution many schools nationwide are turning to is remote learning. While some districts are well-prepared for the shift, many find themselves without the needed technology to enable remote learning at all.
    Join us on April 23 at 1 p.m. for “Covid-19 and Education: Remote Learning Tech Solutions,” a webinar from Comcast Business. We’ll explore the current state of remote learning, from both educational and technology infrastructure perspectives; the current technology needs for educators; how the ramp-up has gone thus far; how networks and technologies will shift going forward; and what the remote learning landscape may look like in the long term.

    Panelists:
    •Lenny Schad, Chief Information & Innovation Officer - District Administration; Venture Partner, Education at RIDGE-LANE LP. Lenny has worked in K12 education since 2003 and has successfully led implementations of BYOD and 1-to-1 in Katy ISD and Houston ISD, respectively.
    • Nelson Ortiz, Executive Director, National Sales Engineering at Comcast Business.
  • Connectivity and Resilience: How Technology is Supporting Business Continuity Recorded: Apr 16 2020 32 mins
    Comcast Business
    As organizations grapple with the human, business, and technology repercussions of the COVID-19 crisis, connectivity and network resiliency are playing a central role in business continuity efforts. A major shift to remote working and digital commerce is altering application and network traffic prioritization, putting new demands on enterprise infrastructure and accelerating the adoption of virtual workplace capabilities. Yet, according to a March 20th AvidXchange study on the wide-ranging business continuity impacts of the COVID-19 pandemic on 500 U.S. companies, only 37% of survey respondents have the right technology in place for employees to conduct critical business operations from home in the event of an emergency.
    Join us on Thursday, April 16 at 1 p.m. ET for “Connectivity & Resilience: How Technology Supports Business Continuity,” a webinar from Comcast Business. This panel discussion will explore some of the business continuity challenges organizations are facing, offer observations on the supporting roles connectivity and network resilience are playing, discuss security needs and solutions, and cover other infrastructure needs related to business continuity.

    Our panelists:
    • Bob Victor, Head of Product, Comcast Business.
    • Noam Raffaelli, Senior Vice President Network and Communications Engineering, Comcast Business
    • Jeff Lewis, Vice President, Product Management, Comcast Business
  • The Government is Leaning into Business Relief Recorded: Apr 14 2020 77 mins
    Comcast Business
    On April 3, The U.S. Small Business Administration launched the $349 billion Paycheck Protection Program (PPP), a business loan program enacted under the Coronavirus Aid, Relief, and Economic Security (CARES) Act. Designed to serve small businesses with 500 or fewer employees, along with the self-employed, sole proprietors, and freelance and gig workers, the PPP is meant to provide immediate relief to small businesses through low-interest loans for payroll and overhead expenses, with the possibility of loan forgiveness. Other CARES Act programs meant to support American businesses will be launched in the coming weeks.

    Join us April 14 at 1 p.m. ET for “The Government Is Leaning into Business Relief,” a webinar from Comcast Business featuring Davis Polk & Wardwell LLP. This brief, informative webinar will explore the facts on PPP; eligibility requirements; considerations for whether PPP is right for you and your business; and discuss other government programs designed to help keep your business running under these difficult circumstances.

    Our panelists:
    • Jai Massari, Partner, Davis Polk & Wardwell LLP. Jai advises major global banks, asset managers, and corporations on the requirements, impact, and implementation of financial regulation.
    • John Banes, Partner, Davis Polk & Wardwell LLP. John currently advises financial institutions on a range of regulatory and related transactional issues, including resolution planning, regulatory capital and TLAC, and regulatory requirements.
  • The Promise—and Reality—of WiFi 6 in Networks, Applications, and User Experience Recorded: Mar 26 2020 59 mins
    Comcast Business
    In response to the ever-growing number of mobile devices, the WiFi Alliance introduced WiFi 6 nomenclature at the tail end of 2018. At the time, the Alliance noted that, “WiFi 6 will deliver an improved experience to address device and application needs in a range of consumer and enterprise environments.” A year later, WiFi 6-certified devices were being deployed.
    Certainly, WiFi 6 has standardized WiFi technologies. And—based on its underlying technologies—its potential to power applications, support a mobile workforce, and enhance the employee and customer experience is clear. Yet, while WiFi 6 is poised for success, several issues have to be considered before enterprise-level deployment takes place on a wide scale.
    Join us on March 26 at 1 p.m. for “The Promise—and Reality—of WiFi 6 in Networks, Applications, and User Experience,” a webinar from Comcast Business. Our expert panelists will discuss the potential of WiFi 6 to improve digital processes, the inherent benefits in its underlying technologies, how it’s being adopted thus far, and what you need to know before you deploy it for your business.

    Participants will learn about:
    • WiFi 6 underlying technologies (OFDMA, BSS Coloring, MU-MIMO, and TWT)
    • How integrating Wi-Fi 6 into APs and wireless controllers brings a new level of efficiency and support to networks (e.g., mobile workforces in high-density environments and IoT deployments)
    • How it can enhance application Quality of Experience (QoE)
    • Its potential to increase network efficiency and reduce latency
    • How WiFi 6 is currently being deployed across a range of verticals
    • Key issues to consider in preparing your infrastructure and network for WiFi 6

    Our panelists:
    • Matthew FitzGerald, Senior Director of Technologies, Deep Blue Communications.
    • Jason D. Hintersteiner, Senior Solutions Architect, Deep Blue Communications, Comcast Business
    • Zeus Kerravala, founder & Principal Analyst, ZK Research.
  • NETWORK and APPLICATION OPTIMIZATION: Taking a Deeper Dive Recorded: Feb 27 2020 56 mins
    Comcast Business
    Businesses requirements for bandwidth and private network solutions are exploding. Data costs are falling, making access to advanced connectivity solutions easier than ever. In fact, according to a recent Internet & Television Association report, data cost was $9.01 per Mbps in 2008 vs. $0.76 in 2018. With scalability so inexpensive, investments will undoubtedly grow. But where should the priority lie? Is it about network optimization or application optimization? Or is it both?
    Taken together, underlying dedicated and shared point-to-point, point-to-multi-point, and meshed technologies, along with the WAN technologies such as SD-WAN, IPsec VPN, and MPLS VPN, can all have a positive impact on your network and your business. They are all part of a strategic approach to optimizing the network and supporting and balancing the demands of multiple applications.
    Join us on February 27 at 1 p.m. for “Network and Application Optimization: Taking a Deeper Dive,” a webinar from Comcast Business. Our expert panelists will discuss the value of these underlying network technologies working individually and in concert.

    Participants will discover how hybrid networks:
    • Optimize resource allocation, detect and respond to service degradation and support application routing
    • Maximize always-on, real-time network monitoring
    • Handle increasing network traffic and low-latency applications
    • Spur actionable insights
    • Manage end-point traffic and application routing
    • Operate in a range of use cases, including high-availability architectures and connectivity to private and public clouds

    Our panelists:

    • Jody Hagemann, Senior Director of Product Management, ActiveCore
    Lifecycle, Comcast Business.
    • Michael Fratto, Senior Analyst, Applied Infrastructure and Dev Ops,
    451 Research.
  • The Digital Transformation of Work: How Technology is Enabling Productivity Recorded: Jan 29 2020 55 mins
    Comcast Business
    IDC projects that by 2024, two-thirds of employees in high-performing Forbes Global 2000 enterprises will move from static, siloed roles and processes to become part of dynamic, multi-disciplinary, outcome-focused reconfigurable teams. The shift encompasses a fundamental change to work, including processes and workspaces. It’s a work transformation that embraces human-machine collaboration, enables new employee skillsets and work experience, and supports a rapidly changing workspace model independent of physical location or time of day.

    Work transformation is not in the distant future; it’s happening now. Having an agile network and supporting technologies in place puts your organization in position to leverage work transformation’s improved productivity, cost savings, and employee and customer engagement. It’s an evolution that, if harnessed, leads to new value creation and competitive differentiation, impacting both the top and bottom lines.

    Our expert panelists will explore the issues behind work transformation, the underlying technologies, the characteristics of a digitally transformed work environment, it’s benefits, and its relationship to other DX initiatives.

    Participants will learn about:
    •The factors changing the work environment
    •Why now is the time to direct resources into work transformation
    •The elements that support collaboration among all stakeholders, including the integration of systems, tools, and data
    •Workspace models and remote vs. on-site workers
    •Critical technologies that support work transformation by intelligently and proactively serving up the resources required for the next-priority task
    •The role security plays in balancing privacy and industry regulations with the ability to enable anytime/anywhere access to corporate resources

    Panelists:
    •Holly Muscolino, Research Vice President, Content and Process Strategies and the Future of Work, IDC.
    •Glenn Katz, Senior Vice President, Enterprise Solutions, Comcast Business.
  • Network Technology Trends for 2020 and Beyond Recorded: Dec 19 2019 50 mins
    Comcast Business
    The coming year will be a pivotal one for advances in network technology. The rollout of 5G technology, for example, is expected to hit $2.7 trillion by the end of 2020, according to Financing the Future of 5G, an October 2019 report by global financing firm Greensill. A significant amount of that spend will go toward Internet of Things (IoT) integration, with $585 billion geared to 5G implementation on IoT hardware and $469 billion for IoT services.

    Staying ahead of the network technology curve might be difficult, but it’s critical to meeting marketplace needs, serving customers, and maintaining agility and productivity in an increasingly competitive environment. Join us on December 19 at 1 p.m. ET for “Network Technology Trends for 2020 and Beyond,” a webinar from Comcast Business. In this webinar, we’ll explore the trends that will impact your network needs in the coming year and moving forward, including:
    •IoT and IoT use cases
    •Cloud connectivity in a multicloud world (WAN Exchange, direct cloud connectivity, etc.)
    •The impact of multimedia
    •WiFi6, 5G, and the future of gigabit wireless
    •The evolution of SD-WAN
    •Edge computing and WAN edge infrastructure
    •NFV and network virtualization
    •Software-based network automation
    •The "new” branch office (pop-up branches, microbranches,) and
    •other trends that affect and power network performance.

    Our panelists include:
    •Johna Till Johnson is CEO and senior founding partner of Nemertes Research, where she sets research direction and works with strategic clients.
    •Jody Hagemann is Senior Director, Project Management at Comcast Business.
  • Empathy at Scale: How Data and Technology Are Humanizing the Customer Experience Recorded: Nov 13 2019 53 mins
    Comcast Business
    Data and technology are increasingly playing an integral part in helping businesses forge more human connections with their customers. Recent research by IDC shows that improving the customer experience (CX) is a major driver of digital transformation (DX) initiatives and that a range of algorithms and data are supporting CX innovations. In fact, IDC analysts have stated that, by 2023, technology to improve and understand CX (including software, services and hardware) will be a nearly $508 billion market globally, making it among the largest areas of investment. By gathering data from across the spectrum of customer experiences, businesses stand to better understand their consumers, tailor interactions to individual customer needs and interests, and build trust. In short, data and technology are helping brands be more empathetic.

    Join us on November 13th at Noon ET for “Empathy at Scale: How Data and Technology Are Humanizing the Customer Experience,” a webinar from Comcast Business. Our expert panelists will explore how companies are setting customer experience objectives, how empathy deployed as an enterprise-level tool to improve CX is being powered by data and technology, the unique challenges data-driven CX presents, and how CX initiatives can drive digital DX.

    Participants will learn how:
    • Infrastructure can support advanced, integrated CX
    • Different intra-organizational priorities can be directed toward a single, high-level DX strategy
    • Conflict between long-term infrastructure investments vs. near-term priorities can be resolved
    • CX/DX budget and strategy can be aligned
    • To “sell” the strategic vision for tech investments that drive empathy at scale

    Panelists:
    • Alan Webber, Program Vice President, Digital Strategy and Customer Experience, IDC.
    • Chad Carloss, Executive Director, Customer Experience, Comcast Business.
  • Enterprise WiFi: Creating Access - and Profitability - for All Recorded: Oct 24 2019 50 mins
    Comcast Business
    WiFi has proven a powerful engine in driving the customer experience. Business Insider notes that as many as 62 percent of businesses report that customers spend more time in their facility when free WiFi is offered. And the longer they stay, the more they’ll spend. In fact, no matter where consumers are, WiFi access has become less a benefit and more of an expectation. In retail, hospitality, healthcare, and other verticals, it also grown from a perk offered to customers to a valuable revenue engine. In retail, for example, high-speed WiFi access enables an improved shopping experience, on-site social sharing, increased sales, the ability to garner customer insights, and increased brand loyalty. In hotels, tier-priced WiFi systems offer the opportunity for immediate profitability.

    Join us on October 24th at 1 p.m. ET for “Enterprise WiFi: Creating Access—and Profitability—for All,” a webinar from Comcast Business. Our expert panelists will discuss the benefits of offering free WiFi; about the revenue and related opportunities it creates; and an economic model that can work for any business.

    We’ll explore:
    • The data collection WiFi enables
    • It’s potential to generate revenue
    • How it impacts the customer experience
    • Underlying WiFi network technology and the related technologies it enables
    • The benefits of managed WiFi
    • Use case studies across a range of verticals
    • The role WiFi6 will play going forward

    Panelists:
    • Ryan Donnelly, COO, Deep Blue Communications.
    • Matt FitzGerald, Senior Director of Technologies, Deep Blue Communications.
  • Atlanta Braves:Leveraging WiFi & Analytics for the Ultimate Customer Experience Recorded: Sep 26 2019 57 mins
    Comcast Business
    In 2018, the Atlanta Braves debuted The Battery Atlanta, a 1.5 million-square-foot mixed-use development, surrounding the playing field with high-end retail, dining options, entertainment, and more. The sprawling “bigger than a ballpark” campus is underpinned by a network purpose-built for connectivity. It’s essentially a 23-acre engine for driving in-depth analytics. The Battery’s Layer 1 elemental connectivity means that the organization has the capability to tap into individual fan interactivity at any given moment. The network’s powerful analytics and insights offer unprecedented opportunities to optimize operations on every level.

    Join us on September 26 at 1 p.m. ET for “Creating the Ultimate Fan Experience,” a webinar from Comcast Business, to learn how the Atlanta Braves took their campus and network from vision to reality. Justin Watkins, the team’s Senior Director of Business Intelligence, will take us through the thinking behind the development, its underlying technology, analytics in action, and operational improvements throughout the campus and on the field.

    Participants will learn about:
    •How the Braves developed the dual commercial and technology vision for The Battery Atlanta
    •Technology that supports the network and analytics
    •How the network tracks fans whenever and wherever they’re on campus
    •The ways in which IT and management work together to mine and optimize data
    •How the analytics maximize the fan experience, including everything from shopping and dining to improving on-field play.
    •The resulting operational enhancements

    Our panelists are:
    •Justin Watkins, Senior Director of Business Intelligence for the Atlanta Braves. He is a strategy professional, data scientist, and programmer specializing in pricing analytics, yield management, and CRM strategy.
    •Sam Chernak, Senior Vice President, Strategic Engineering, Comcast Business.
  • Beating Friction Restriction:Facilitating a Frictionless Customer Experience Recorded: Aug 22 2019 52 mins
    Comcast Business
    In a digital economy, a frictionless customer experience has become the expectation. Given the need to balance agility and speed-to-market against the requirements for data integrity, having the right infrastructure in place is becoming increasingly critical in creating an omnichannel, seamless experience. In fact, a June 2019 Forbes article, “Are You Providing A Frictionless Customer Experience?”, noted that, to succeed, organizations must embrace technologies that reduce or eliminate friction for both customers and employees.

    Join us on August 22 at 1 p.m. ET for, "Beating Friction Restriction:Facilitating a Frictionless Customer Experience a webinar from Comcast Business. Our expert panelists will discuss what it takes to build a network geared to a frictionless experience for anyone that interacts with it.

    We’ll explore:
    •The technologies that support a frictionless platform
    •The tools that can be placed in the hands of customers and employees to create intuitive, simple digital experiences
    •Building a frictionless network based on specific enterprise needs and technical abilities and that can change with your market and business
    •Controlling the digital experience from anywhere
    •Assessing the level of management you need

    Panelists:
    •Martin Capurro, Vice President, Managed Services, Comcast Business.
    •Zeus Kerravala, founder & Principal Analyst, ZK Research, provides a mix of tactical advice to help his clients in the current business climate and long-term strategic advice.
  • Business Continuity: Risk, Resilience, and Seamlessness Recorded: Jul 25 2019 61 mins
    Comcast Business
    Whether it’s caused by hardware failure, human error, natural disaster, cyber-attack, or other issue, downtime is a critical problem. In fact, the 2018 Risk Barometer report by global insurance company Allianz lists disruptions in business operations as the top risk for organizations globally. In 2017, according to Forbes, organizations lost an average of $100,000 for every hour of downtime. Your employees and customers can’t afford disconnection, and neither can you. With business processes now highly dependent on IT systems, any major failure in the IT infrastructure can cripple an entire operation. Infrastructure is clearly a top asset, requiring continuous development and investment in security, network resilience, and pro-active response to disruption.

    Join us on July 25 at 1 p.m. ET for “Business Continuity: Risk, Resilience, and the Obsolescence of Downtime,” a webinar from Comcast Business, to learn from our expert panelists how to develop an infrastructure that considers business continuity—and keeping downtime at bay—as a core function.

    We’ll explore:
    •Network performance and workflow interruptions
    •Specializing infrastructures to meet critical vs. noncritical workload requirements
    •Diversity in transport types
    •Box-based features vs. SDN
    •The role of virtualization
    •Designing seamlessness into your infrastructure
    •Setting rules to control user access and connectivity between different resources (e.g., IPVPN, cybersecurity)

    Our panelists are:
    •John Burke, principal research analyst, Nemertes Research, advises key enterprise and vendor clients, conducts and analyzes primary research, and writes thought-leadership pieces across a wide variety of topics.
    •Eric Prosser, executive director, Solution Architecture at Comcast Business
  • Unified Threat Management: Locking Down Your Network Recorded: Jun 27 2019 29 mins
    Comcast Business
    While there is no end-to-end “silver bullet” in terms of security solutions, Unified Threat Management (UTM) offers a suite of technologies that can make it a foundational part your network security. In fact, we’re seeing a marked rise in its adoption. In its October 2018 Global Unified Threat Management Market report, Envision Intelligence pegged the current UTM market size at approximately $3.59 billion, with projected growth to $8.6 billion by 2025.

    Join us for “Unified Threat Management: Locking Your Network Down,” a webinar from Comcast Business on Thursday, June 27 at 1 p.m. ET, to learn how UTM can anchor your security. Our expert panelists will walk through UTM capabilities, functions, and benefits.

    The discussion will cover:
    • Most commonly used features
    o Layer 7 firewall
    o Application control
    o Intrusion detection and prevention
    o Content filtering
    • Centralized integration and management

    Our panelists include:
    • Johna Till Johnson, CEO, Nemertes Research, where she sets
    strategic direction and works with strategic clients.
    • Shena Seneca Tharnish, Vice President, Information Security
    Products for Comcast Business.
  • Raising the Bar on Connectivity: A Gig Speed Case Study Recorded: May 30 2019 23 mins
    Comcast Business
    The benefits of Gig speed and greater capacity are clear. Massive upload and download speeds when compared to 12 and 24 Mbps speeds; the ability to connect hundreds of devices to your network and not experience any degrading of speed and performance; easy, simplified connectivity; improved application hosting; greater failover and redundancy—all geared to scale with your company and network needs.

    Join us for “Raising the Bar on Connectivity: A Gig Speed Case Study,” a webinar from Comcast Business on Thursday, May 30 at 1 p.m. ET. Our expert panelists will explore how the addition of 1 Gbps ENS circuits and several 100 Mbps circuits to the Shields Health Care Group’s network improved operations in nearly every phase for the company’s 30 locations.

    The discussion will cover:
    •Shields Health Care Group’s increased need for bandwidth due to the emergent technologies
    •A cutover process that included staggered installation, circuit testing, and completion ahead of schedule
    •A range of benefits, such as reduced latency, increased payload, and greater network flexibility; unexpected network configuration opportunities; long-term cost reduction; and a strong strategic partnership

    Our panelists include:
    •Charles Spurr, CIO at Shields Health Care Group.
    •Susan Campbell, Senior Director—Product Management, Ethernet
    and Transport, Comcast Business.
Beyond Fast
Comcast built the nation’s largest Gig-speed network, and now we’re going Beyond Fast. There’s a choice for every business, including WiFi that thinks about what your customers want. And complete 4G-LTE backup for reliability so business goes on, even if the power goes out.

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  • Title: Rebuilding Hospitality through Technology and Innovation
  • Live at: May 14 2020 5:00 pm
  • Presented by: Comcast Business
  • From:
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