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Technology and the Keys to Retail Transformation

Virtually every industry underwent rapid technology acceleration in 2020, especially those reliant on direct customer experiences. Between innovations in virtual and hybrid customer engagement, payment processing, personalization, mobile solutions, the development of new digital platforms, automated purchasing, flexible inventory management, increased data integration, touchless everything, and a wide range of solutions geared to maintaining agility in the face of unprecedented market change, the retail industry responded like no other.
As a result, the industry has also benefited, adapting technology and making changes geared to improving the customer experience for the long term. But there is progress to be made: According to IDC 2020 Industry IT & Communications, more than 35% of retailers have done little to no work in applying technology as part of digital transformation or are just beginning to automate different functions but not in a coordinated fashion; just 20% are well underway in applying technology to connect people, devices and businesses or have gone beyond integration and are now deriving real-time insights to drive optimizations in processes and workflows; and 44.6% are an early stage, with more work to do.
In “Technology and the Keys to Retail Transformation,” a webinar from Comcast Business, We explore some of the key retail innovations of the past year; the underlying technologies that support a seamless, optimized customer experience; and retail technology trends going forward.

Our panelists include:
•Robert Eastman, Research Manager, Retail Technology Strategies, IDC Retail Insights.
•Leslie Hand, Group Vice President, IDC Retail Insights.
•Bob Wyllner, Vice President of Retail Operations, Comcast Headquarters Retail Sales Operations Team.
Recorded Jan 28 2021 60 mins
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  • Optimizing Networks for Delivering New FinServ Customer Experiences May 26 2021 5:00 pm UTC 60 mins
    Comcast Business
    The pandemic set off a major shift in the way banking is done, signaling a rapid uptick in digital transactions and virtual customer services. In a short time, consumers have shown a preference for these streamlined experiences, with fewer in-person interactions and an array of digital options. The pace of banking is accelerating elsewhere, with instant financial transactions, faster delivery of capital through lending platforms, vast reductions in paperwork, and virtual financial management.
    As the financial services customer experience continues to shift, organizations need to position their networks to better power it. Underlying new CX must be robust infrastructure, connectivity, and security that enable seamless operations regardless of external circumstances. Using SD-WAN (Software-Defined Wide Area Network), wireless, managed network services, and more can position FinServ organizations for success in the long haul.
    In this webinar, we’ll discuss the ways which networks and technology can be enhanced to meet challenges of the ever-evolving financial services customer experience.

    Key takeaways will include:
    •changes and innovations in the FinServ customer experience, including new technologies and engagement platforms;
    •the need to be proactive in security efforts, incorporating a security-first strategy that includes AI and Machine Learning and other technologies to proactively counteract cybercriminals and thwart fraud; and
    •the key technologies—such as SD-WAN—that underpin resilient FinServ networks and optimize the customer experience now and in the long term.
  • Technology & Business Strategies Driving the Digital Patient Experience Apr 22 2021 5:00 pm UTC 60 mins
    Comcast Business
    Healthcare technology adoption rose quickly in 2020 as COVID-19 pushed hospitals, practitioners, health systems, and patients to rely increasingly on digital tools for care delivery. While healthcare technology has traditionally been used to advance care and patient outcomes, create administrative efficiencies, and comply with government regulations, there is an emerging focus on the patient-as-customer and technologies that amplify patient-centric interaction. Telehealth and virtual care are the foundation of a hybrid model that will persist in 2021 and beyond.
    As a host of advancements continues to digitize the patient experience, CIOs and line-of-business will need to partner on effectively marketing new patient care and business models. IDG’s 2021 State of the CIO reveals that CIOs responsibilities have expanded from traditional IT needs to encompass revenue-producing aspects of innovation, business development, and customer experience.
    Tune in to this webinar to learn about:
    • the rapid rise in technology adoption and innovative use of emerging tech, such as AI, voice assistants, and robotics;
    •how shifting patient needs will drive the patient-as-customer transformation;
    •how IT strategies are shifting to meet the needs of the digital patient experience; and
    •how healthcare organizations can effectively market new and evolving telehealth models.

    Panelists:
    •Travis Flood, Director of Customer Insights, Effectv.
    •Mark Hagland, Editor-in-Chief, Healthcare Innovation.
  • Restaurants Embrace Digital Tech to Evolve the Guest Experience + Operations Recorded: Mar 25 2021 59 mins
    Comcast Buiness
    The past year was among the most difficult the restaurant industry ever experienced, testing the limits of operator capabilities and accelerating trends at light speed. But the industry responded with innovations to adapt to the new business normal, implementing new tech-enabled solutions such as online ordering, contactless curbside pickup, food service automation, line busting tactics, outdoor dining, and more. The dramatic rise of digital commerce and innovations in operations and customer experience put new demands on network technology, with greater bandwidth and connectivity needs, increased reliance on cloud applications and point-of-sales system, and the ability to scale tech solutions across locations efficiently. The need for greater digital agility has also spurred a shift in the very perception of digital transformation itself, giving greater credence to the strategic role of technology today and in the foreseeable future.

    Join us on Thursday, March 25, at 1 p.m. ET for “The Forces Driving Restaurant Technology Transformation,” a webinar from Comcast Business. We’ll explore the ways in which restaurants are increasingly employing digital dining approaches in working to meet customer experience expectations and the underlying technologies that can cost-effectively optimize operations.

    Panelists:
    •Dorothy Creamer, Senior Research Analyst, Hospitality & Travel Digital Transformation Strategies at IDC
    •Marybeth Pearce, QSR, Food & Beverage Technology Solutions Leader at Comcast Business.
  • Perfect Together: The Evolving Network and Managed Services Recorded: Feb 25 2021 34 mins
    Comcast Buiness
    Companies now face in an unprecedented increase in network complexity, realigned processes, rapidly changing business models, and competitive pressure. These issues have combined to force a re-evaluation of technology solutions, new application deployment, reconsideration of application, data, and computing power hosting, and a shift in perspective regarding the ways in which all these elements are connected internally and to user bases. It’s a substantial “re-shuffle” that emphasizes the critical role of enterprise networks as the connective tissue of the business and the urgent need for infrastructure improvements to enable agile operations.
    One solution increasingly employed by companies that are highly focused on core growth activities, as opposed to acquiring the new expertise and structure needed to meet these technology needs, has been managed services. Fed by a growing need for technology support across businesses, the managed services market is expected to grow at 16.2% CAGR over the next four year and reach $417 billion in value by 2024, according to Market Research Future’s Managed Services Market 2021 report.
    Join us on Thursday, February 25, at 1 p.m. ET for “Perfect Together: The Evolving Network and Managed Services,” a webinar from Comcast Business. We’ll explore the ways in which managed services work to add specific expertise to a business, fill knowledge gaps, lower vulnerabilities, and play a crucial role in maintaining competitive advantage and growth.

    Panelists:
    • Sai Adivi, Vice President of Technology, infrastructure, & DevOps at Inspire Brands.
    • Martin Capurro, Vice President, Managed Services at Comcast Business.
  • Technology and the Keys to Retail Transformation Recorded: Jan 28 2021 60 mins
    Comcast Buiness
    Virtually every industry underwent rapid technology acceleration in 2020, especially those reliant on direct customer experiences. Between innovations in virtual and hybrid customer engagement, payment processing, personalization, mobile solutions, the development of new digital platforms, automated purchasing, flexible inventory management, increased data integration, touchless everything, and a wide range of solutions geared to maintaining agility in the face of unprecedented market change, the retail industry responded like no other.
    As a result, the industry has also benefited, adapting technology and making changes geared to improving the customer experience for the long term. But there is progress to be made: According to IDC 2020 Industry IT & Communications, more than 35% of retailers have done little to no work in applying technology as part of digital transformation or are just beginning to automate different functions but not in a coordinated fashion; just 20% are well underway in applying technology to connect people, devices and businesses or have gone beyond integration and are now deriving real-time insights to drive optimizations in processes and workflows; and 44.6% are an early stage, with more work to do.
    In “Technology and the Keys to Retail Transformation,” a webinar from Comcast Business, We explore some of the key retail innovations of the past year; the underlying technologies that support a seamless, optimized customer experience; and retail technology trends going forward.

    Our panelists include:
    •Robert Eastman, Research Manager, Retail Technology Strategies, IDC Retail Insights.
    •Leslie Hand, Group Vice President, IDC Retail Insights.
    •Bob Wyllner, Vice President of Retail Operations, Comcast Headquarters Retail Sales Operations Team.
  • 2020 in Review: Riding the Wave of Tech Acceleration Recorded: Dec 17 2020 61 mins
    Comcast Business
    Last year, in a webinar dedicated to covering the coming trends of 2020, our panelists delved into a number of high-priority technology topics, including IoT, cloud connectivity in a multi-cloud world, the evolution of SD-WAN, 5G, and WiFi6. While it looked as though those network technologies were poised for great growth, what no one could have predicted was a worldwide pandemic and its accompanying massive acceleration in technology adoption. One key indicator of that growth is broadband. In its Broadband Insights Report for third quarter 2020, OpenVault notes that, “Broadband usage has remained at 40% to 50% above 2019 levels this year, but there is no reason to think it will ever recede to past usage levels.” In addition, the shift brought about new working models requiring meeting the needs of remote workers and the related requirements for unified communication and collaboration and scalable security solutions—other situations not likely to change.

    Join us on December 17 at 1 p.m. ET for “2020 in Review: Riding the Wave of Tech Acceleration,” a webinar from Comcast Business. In this webinar, we’ll explore the factors that drove network technology acceleration and digital transition planning; the key technologies and how they grew; network responses to the rapid changes that occurred; and how the immense shifts have led to long-term benefits and entirely new technology roadmaps.

    Our panelists include:
    •John Guillaume, Chief Design Officer, Comcast Business, and his team of software developers, product managers, operators, and designers work to discover customer friction points that can lead to compelling, innovative solutions.
    •Johna Til Johnson is CEO and senior founding partner of Nemertes Research, where she sets research direction and works with strategic clients.
  • Tracking Network Trends for 2021 and Beyond Recorded: Nov 19 2020 52 mins
    Comcast Buiness
    As we move forward into 2021, the one thing that we can count on is the increased role that connectivity technology will play as businesses of all sizes lean in hard to a digital-first model to help assure their longevity as the business landscape shifts and adapts. Wireless connectivity alone is poised for massive growth across a wide range of platforms and devices. According to ReportLinker’s October 2020 “Wireless Connectivity Market by Connectivity Technology, Type, End-use and Region: Global Forecast to 2025 “ report, the global wireless connectivity market is estimated to grow from $69 billion in 2020 to $141.1 billion by 2025, at a CAGR of 15.4%.
    Recovery from economic and cultural disruptions—and adjusting to more long-lasting changes in related social and business practices—will dominate enterprise IT investment decisions and reshape priorities over the next five years and beyond. What were once future-looking technology roadmaps have greatly accelerated to become infrastructure and network plans requiring immediate implementation.
    Join us on Thursday, November 19th, at 1 p.m. ET for “Tracking Network Trends for 2021 and Beyond,” a webinar from Comcast Business. This fascinating look at the technology landscape for the business year and beyond will cover High-Capacity Networks, SD-WAN growth, Evolution of Cloud and Edge, and a brief take on mobile, including WiFi6 and 5G. We’ll explore the ways in which these technologies are critical to technology planning and investment from an ROI perspective.

    Panelists:
    • Courtney Munroe, Research Vice President, Worldwide Telecommunications Research, IDC.
    • Robert (Bob) Victor, Senior Vice President of Product Management, Comcast Business.
  • Security for the Agile Network, Part 3: Building a Comprehensive Solution Recorded: Oct 29 2020 52 mins
    Comcast Buiness
    With the advent of Covid-19, cyberattacks increased dramatically. To put the threat in perspective, from January to April 2020 alone, Interpol detected approximately 907,000 spam messages, 737 incidents related to malware, and 48,000 malicious URLs. The massive uptick in online scams and phishing, disruptive and data-harvesting malware, malicious domains, and misinformation requires a truly comprehensive set of solutions geared to protecting infrastructure, networks, and devices. The right solutions need to be proactive, ensuring the ability of networks and businesses to remain agile as the environment shifts around them.
    Join us on October 29 at 1 p.m. ET for “In-Depth Security for the Agile Network, Part 3: Building a Comprehensive Cybersecurity Solution,” the last in a three-part webinar series from Comcast Business. In the parts 1 and 2, we explored the current threat environment and real-time remediation. In part 3, our panelists will discuss what it takes to create a comprehensive layered solution. While there is no one-size-fits-all answer, we’ll outline an architecture that works for your business.
  • Security for the Agile Network, Part 2: DDoS Attacks and Protecting Your Network Recorded: Oct 22 2020 48 mins
    Comcast Buiness
    Cyberthreats have scaled dramatically since the advent of Covid-19, with distributed denial of service (DDoS) attacks and phishing, in particular, rising at alarming rates. At a time when businesses and networks require agility and flexibility, the ability to address and remediate these assaults in near real-time is crucial for any organization. Yet, for every threat, there is a solution. For example, DNS filtering can identify and nullify the impact of malicious websites and filter out harmful content.
    Join us on October 22 at 1 p.m. ET for “In-Depth Security for the Agile Network, Part 2: DDoS Attacks and Protecting Your Network,” the second in a three-part webinar series from Comcast Business. In part 1, we explored the range of current threats and their potential impacts. In part 2, our panelists will cover a range of solutions for meeting threats head on. We’ll explore remediation from infrastructure, network, and device perspectives, with a focus on arming your business and people with the tools and tactics needed for proactive protection.

    Our panelists:
    Richard Hummel, Threat Intelligence Manager, ASERT Research Team, Arbor Networks--the security division of Netscout--has trained extensively as a computer network operations analyst and malware reverse engineer.
    Shena Seneca Tharnish, Vice President, Cybersecurity Products, Comcast Business.
  • In-Depth Security for the Agile Network, Part 1: Threat Assessment Recorded: Oct 15 2020 53 mins
    Comcast Buiness
    As the landscape has shifted around us, the move to more distributed environments has created an opening for vastly greater security threats. In the first quarter of 2020 alone, notes UN counterterrorism chief Vladimir Voronkov, phishing websites increased by 350%, with many targeting hospitals and healthcare systems. Akamai data reveals that during a 60-day period starting in early March, there was an astonishing 447% increase in requests to access websites that were potentially malicious. At a time when operational agility is critical, the volume and persistence of these attacks threatens to stop businesses in their tracks.
    Join us on October 15 at 1 p.m. ET for “In-Depth Security for the Agile Network, Part 1: Threat Assessment,” the first in a three-part webinar series from Comcast Business. In part 1, our panelists will discuss the nature of the current threat environment: who the scammers are, their tactics, and how they’re gaining access; the rise of specific scams and hacks during the pandemic; and their potential impacts on infrastructures, networks, and devices. We’ll explore the ways in which SMB and mid-market businesses are as vulnerable to threats as large enterprises, with a focus on DNS-layer security as a foundational line of defense.

    Panelists:
    •Bruce Van Nice is a Senior Manager of Product Marketing in Akamai’s Carrier division. He has spent more than 25 years in networking and security, working in a variety of roles. He has covered technologies ranging from edge and core routers to wireless, and a wide range of security solutions. Bruce is an active contributor at industry events and forums, speaking about DNS, security, privacy, and data analytics.
    •Sukhjinder Singh, Wireless/Mobility Technology Strategy and Product Management, Comcast Business, is responsible for managing security products/services offered to Comcast Business SMB customers.
  • Advanced Networks and IoT: Optimizing Agile, Efficient Operations Recorded: Sep 29 2020 56 mins
    Comcast Buiness
    The Internet of Things (IoT) offers the potential for improved operations and greater insights into performance to virtually all industries. Smart City and Industry 4.0—the digitization of manufacturing—initiatives are examples of the ways in which organizations have deployed IoT to drive efficiencies that ensure improved costs, offer more accurate, actionable insights, and drive new revenue streams.

    In the case of IoT adoption and related services in home environments, deployments have rarely, if ever, had to account for the underlying network. But this is not true for businesses. Underlying network technologies, such as 5G, WiFi, and low-power, long-range wide-area networks (LoRaWAN), need to be considered as organizations seek to optimize sought-after efficiencies.

    Join us on September 29, 2020 at 1 p.m. ET for “Advanced Networks and IoT: Optimizing Agile, Efficient Operations,” a webinar from Comcast Business Services. Our panelists will discuss the benefits of, and use cases for, WiFi and LoRaWAN and the keys to best deploying IoT for your required applications.

    Our panelists:
    • John Brzozowski, CTO and Vice President, MachineQ, is an engineering leader responsible for driving technology and development initiatives broadly across MachineQ’s enterprise-class IoT platform.
    • Donna Moore, CEO & Chairwoman, LoRa Alliance, oversees the Alliance, its strategy and direction, and drives the global adoption of LoRaWAN standards.
    • Christian Nascimento, Vice President, Product Management and Strategy, Comcast Business, leads product development, deployment, and management for Connectivity Solutions and Premise Services.
  • Speed and Strategy: Success Through Agility Recorded: Aug 27 2020 46 mins
    Comcast Business
    Aspirational objectives and long-term planning are often tempered with the need to manage operations, technology, and budgets in the day-to-day. Recently, the aspirational and the day-to-day have collided, thrusting immediate change on mid-market businesses, and forcing the reorientation of priorities. Success is now framed by the ability to quickly scale up or down as your market and industry dictate. It’s all about your business’s ability to be agile—to adapt to traffic increases, the influx of new devices, and other changes in real time, while remaining flexible, secure, and easy to manage.

    Join us on August 27 at 1 p.m. ET for “Speed and Strategy: Success Through Agility,” a webinar from Comcast Business. Our panelists will discuss the keys to integrating long-term planning with the immediate need to pivot to a different business model. This webinar will discuss how C-Suite priorities have shifted to maintain operations and refocus where technology investment must be made to accommodate the rapidly evolving business landscape. Comcast, the nation’s largest cable provider, has been there to facilitate new services and support for customers, while simultaneously moving thousands of their own employees to a new work model.

    Our panelists:

    Meredith Whalen, Chief Research Officer and author of the COVID-19 Brings New C-Suite Priorities survey, IDC. Meredith sets the direction for IDC’s worldwide research products and is a sought-after subject matter expert in digital transformation, IT organizational transformation, and IT talent management.

    Rick Rioboli, Executive Vice President & CIO, Comcast Cable. Rick leads Comcast's IT organization. He is responsible for the overall technology strategy and execution of Comcast’s Digital First, Customer Experience, and Big Data/Artificial Intelligence initiatives.
  • Expectations - and Surprises - of an SD-WAN Deployment Recorded: Jul 30 2020 58 mins
    Comcast Business
    The Software Defined Wide Area Network (SD-WAN) infrastructure market is poised for massive growth. According to a June 2020 Graphical Research growth forecast report, North America SD-WAN Market by Component, the SD-WAN market is set to exceed $5 billion by 2025, a 55% CAGR from 2019-2025. Between the need to support SaaS apps and multi- and hybrid-cloud usage to managing multiple connection types across WANs to improve application performance and end-user experience, SD-WAN deployments will continue to grow.
    But what does SD-WAN success look like? In the January 2019 webinar, “The Road to Digital Transformation: Putting the Pedal to the Metal,” we discussed the steps Philadelphia Federal Credit Union (PFCU) took in moving from a legacy MPLS platform to the digital experience, including SD-WAN deployment.
    Join us on July 30 at 1 p.m. ET for “Expectations—and Surprises—of an SD-WAN Deployment,” a webinar from Comcast Business Services. Our panelists will discuss the successes and challenges of PFCU’s SD-WAN deployment over the year since its installation and provide examples of how SD-WAN has transformed the business, making it more agile and flexible.

    Participants will learn:
    •How this deployment has changed PFCU’s underlay network
    •How SD-WAN’s digital tools are providing greater visibility and control
    •The IT support shifts that have taken place and the managed services being leveraged
    •The ways in which expectations have been underdelivered on, met, or exceeded
    •How the network responded to the immediate needs created by COVID-19 (e.g., rapidly scaling remote activity)
    •What to expect from software defined networks in the future

    Our panelists:
    •Richard Costello, IT Manager, PFCU, provides support for everything from database servers and e-mail servers to virtual infrastructure.
    •Yulia Duryea, Director of Product Management, Comcast Business.
  • Financial Services Embrace Change in the New Normal Recorded: May 21 2020 50 mins
    Comcast Business
    As recovery across the financial services sector begins to take root, it’s clear that customer preferences are driving fast-tracked digital transformation plans across the industry. As FinTech: The Future Post CV-19, a recent report from Finch Capital, notes, digital-only is becoming “the new industry norm in financial services, greatly accelerating a trend which started in the last decade.”
    What has emerged is an increasing preference on the part of consumers for online engagement. To that end, digital transformation can lead to faster, more efficient delivery of capital through both consumer and SME lending platforms. For mortgage and life insurance, it’s about technology to disrupt the role of intermediaries, whose role is often face-to-face.
    Join us on May 21 at 1 p.m. ET for “Financial Services Embrace Change in the New Normal,” a webinar from Comcast Business. Our panelists will discuss the impacts of digital transformation on the sector, including: FinTech investment strategies to meet new customer-engagement needs; how AI, IoT, and software solutions are enabling automation in customer support, account-opening procedures, loan automation, and more; and the ways in which infrastructure and networks are shifting to meet new demands.

    Our panelists:
    • Ian Stuttard, Head of Product & Innovation, North America, at Elavon, Inc. Leading the Product & Innovation team for Elavon North America, Ian is responsible for the product lifecycle, from ideation to development and monetization.
    • Larry K. Williams, President & CEO, Technology Association of Georgia (TAG). TAG's mission is to educate, promote, influence, and unite Georgia's technology community to foster an innovative, connected marketplace that stimulates and enhances Georgia's tech-based economy.
  • Technology for Supply Chain Disruption Rebound Recorded: May 19 2020 47 mins
    Comcast Business
    Covid-19 has had a range of impacts on the supply chain, including on logistics, inventory, technology infrastructure, and other operational aspects. While many U.S. companies are dealing with supply chain challenges now, “they need to prepare for the recovery that will surely arrive in the not-too-distant future,” notes Professor David Simchi-Levi, in a recent MIT Sloan Management Review article.
    Join us on May 19 at 2 p.m. ET for “Technology for Supply Chain Disruption Rebound,” a webinar from Comcast Business. Our panelists will discuss the ways in which supply chains must change to meet reshaped demand; the need for total transparency in staying ahead of supply chain issues; logistics and inventory technologies geared to disruption; how the right infrastructure and network support these technologies; shifts in supply chain positioning and technology for the long term; and more.

    Our panelists:
    • Randy V. Bradley, Associate Professor of Information Systems and Supply Chain Management in the Haslam College of Business at The University of Tennessee. As a supply chain and IT strategist and researcher, Bradley’s expertise includes digital business transformation, supply chain digitalization, and the strategic application of business analytics and IT in the supply chain.
    • Simon Ellis, Program Vice President, IDC. Simon leads the Supply Chain Strategies practices at IDC Manufacturing Insights, one of IDC’s industry research companies that addresses the current market gap by providing fact-based research and analysis on best practices and the use of information technology to assist clients in improving their capabilities in critical process areas.
  • Rebuilding Hospitality through Technology and Innovation Recorded: May 14 2020 51 mins
    Comcast Business
    The recent health crisis has resulted in changes to the hospitality business that have operators looking at new and innovative ways to leverage technology to not only protect guests and staff, but to continue to improve the guest experience. New technologies will focus on and encompass the need for enhanced cleaning protocols; shifts in lobby densities; distancing sensors; touchless/contactless check-in and other functions; the potential presence of on-property medical staff and their associated equipment; and more.
    Join us on May 14 at 1 p.m. ET for “Rebuilding Hospitality through Technology and Innovation,” a webinar from Comcast Business and Hospitality Technology Next Generation (HTNG). Our panelists will explore the existing and anticipated protocols being driven by the “new normal” in hospitality; the wide range of related technologies that are already, or will soon be, put into play; the infrastructure and network needs that support them; and more.

    Our panelists:
    • Michael Blake, CEO, HTNG. Hospitality Technology Next Generation is a global trade association that fosters, through collaboration and partnership among hospitality professionals and technology providers, the development of next-generation solutions.
    • Matthew FitzGerald, Senior Director, Deep Blue, a Comcast Business Company. Matthew is the Senior Director of Technology for Deep Blue and is responsible for the overall engineering direction and product and service solutions to support the needs of the hotel industry.
  • Steering Your Brand Through Crisis Recorded: Apr 30 2020 37 mins
    Comcast Business
    In every crisis, there are decisions and actions that can make or break any brand. Fortune favors the prepared, agile, and decisive; a truism in good times and even more so during global In every crisis, there are decisions and actions that can make, or break, a brand. Fortune favors the prepared, agile and decisive – true in good times, even more so in testing ones. Brand actions matter – and brands will be rewarded, or not, based on how they were perceived during difficult times. This panel will examine the three phases of managing your brand through a crisis as it begins, peaks and your company comes out the other side.

    Join us on April 30 at 1 p.m. ET for “Steering Your Brand Through Crisis,” a webinar from Comcast Business. Our panel will discuss the keys to successfully be managing your brand and messaging through the three phases of any crisis: at its inception, as it grows and peaks, and, finally, as your brand emerges from the disruption.

    Panelist:
    Lou Aversano, Chief Executive Officer, Ogilvy & Mather USA
  • Restaurants Leverage Innovation and Technology to Battle Disruption Recorded: Apr 29 2020 56 mins
    Comcast Business
    As COVID-19 has spread across the world, the restaurant industry suffered a seismic impact. By March 18, statistics from YELP showed that daily restaurant connections were down 54 percent overall. But restauranteurs are, at their core, entrepreneurs. They swiftly implemented a range of innovative solutions—like dedicated apps for online ordering and portable point-of-sale tools—many of which capitalized on the latest technology innovations.
    Join celebrity chef and restaurant owner Robert Irvine and Clay Johnson, Yum! Brands CDTO, on Wednesday, April 29 at 1 p.m. EDT for “Restaurants Leverage Innovation and Technology to Battle Disruption,” a webinar from Comcast Business and the International Food and Beverage Technology Association (IFBTA). Robert and Clay will discuss a range of topics, including the current industry landscape; the range of solutions restaurants are currently employing to continue serving customers and maintain a positive customer experience; the technology that supports new delivery and supply options; and what the long-term impacts on the industry might be.

    Speaker:
    • Robert Irvine has appeared on and hosted a wide range of Food Network programs including, Dinner: Impossible, Worst Cooks in America, Restaurant: Impossible, A Hero's Welcome, Operation Restaurant, All-Star Academy, Guy's Grocery Games, Chopped: Impossible, and Restaurant Express. An avid supporter of outreach to military service personnel and their families, he also owns Robert Irvine’s Public House, at the Tropicana resort in Las Vegas, Nevada.
    • Clay Johnson, Chief Digital and Technology Officer, Yum! Brands, which includes KFC, Taco
    Bell, Pizza Hut, and The Habit Burger Grill.
  • Keeping Cybercriminals at Bay - and Protecting Your Business - During a Crisis Recorded: Apr 28 2020 36 mins
    Comcast Business
    Cybercriminals love a crisis. Amid the COVID-19 outbreaks, companies are even more vulnerable than usual to cyberattacks. As more business owners move operations completely online and larger organizations are directing employees to work from home, remote work means a rise in the number of devices employees are using and an increase in the use of online conferencing tools, letting hackers cast a much wider net in which to snare potential targets.

    In fact, on March 13, the Cybersecurity and Infrastructure Security Agency (CISA), the Department of Homeland Security’s cyber agency, issued an alert specifically addressing cyber vulnerabilities. The alert focuses on the risks associated with virtual private networks (VPNs), which many small businesses and most large organizations use to allow employees remote access to applications and workspaces. CISA has urged organizations to adopt a heightened state of cybersecurity to prevent against these attacks.

    Join us on April 28 at 1 p.m. ET for “Keeping Cybercriminals at Bay—and Protecting Your Business—During a Crisis,” a webinar from Comcast Business. We’ll outline the ways in which businesses represent targets for hackers, what new challenges the COVID-19 crisis presents, analysis of threat types, and the steps companies are taking to mitigate cybersecurity risks during workplace and business disruption. 

    Panelists:
    • Shena Seneca Tharnish, Vice President, Cybersecurity Products, Comcast Business
    • Noopur Davis, EVP, Chief Prod. & Info Security Officer
  • Education and COVID 19: Remote Learning Tech Solutions Recorded: Apr 23 2020 40 mins
    Comcast Business
    COVID-19 has created global disruption on a scale not seen in the modern era. The education sector, in particular, has been deeply impacted. In fact, a March 2020 report by the United Nations indicates that some 300 million schoolchildren worldwide unable to continue with school as a result of the outbreak. The domestic scope is just as daunting: In a single Seattle school district, the virus has forced nearly 24,000 students out of in-person classes. The solution many schools nationwide are turning to is remote learning. While some districts are well-prepared for the shift, many find themselves without the needed technology to enable remote learning at all.
    Join us on April 23 at 1 p.m. for “Covid-19 and Education: Remote Learning Tech Solutions,” a webinar from Comcast Business. We’ll explore the current state of remote learning, from both educational and technology infrastructure perspectives; the current technology needs for educators; how the ramp-up has gone thus far; how networks and technologies will shift going forward; and what the remote learning landscape may look like in the long term.

    Panelists:
    •Lenny Schad, Chief Information & Innovation Officer - District Administration; Venture Partner, Education at RIDGE-LANE LP. Lenny has worked in K12 education since 2003 and has successfully led implementations of BYOD and 1-to-1 in Katy ISD and Houston ISD, respectively.
    • Nelson Ortiz, Executive Director, National Sales Engineering at Comcast Business.
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