Restaurants Embrace Digital Tech to Evolve the Guest Experience + Operations

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Comcast Buiness

About this talk

The past year was among the most difficult the restaurant industry ever experienced, testing the limits of operator capabilities and accelerating trends at light speed. But the industry responded with innovations to adapt to the new business normal, implementing new tech-enabled solutions such as online ordering, contactless curbside pickup, food service automation, line busting tactics, outdoor dining, and more. The dramatic rise of digital commerce and innovations in operations and customer experience put new demands on network technology, with greater bandwidth and connectivity needs, increased reliance on cloud applications and point-of-sales system, and the ability to scale tech solutions across locations efficiently. The need for greater digital agility has also spurred a shift in the very perception of digital transformation itself, giving greater credence to the strategic role of technology today and in the foreseeable future. Join us on Thursday, March 25, at 1 p.m. ET for “The Forces Driving Restaurant Technology Transformation,” a webinar from Comcast Business. We’ll explore the ways in which restaurants are increasingly employing digital dining approaches in working to meet customer experience expectations and the underlying technologies that can cost-effectively optimize operations. Panelists: •Dorothy Creamer, Senior Research Analyst, Hospitality & Travel Digital Transformation Strategies at IDC •Marybeth Pearce, QSR, Food & Beverage Technology Solutions Leader at Comcast Business.

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