Optimizing Networks for Delivering New FinServ Customer Experiences

Presented by

Comcast Business

About this talk

The pandemic set off a major shift in the way banking is done, signaling a rapid uptick in digital transactions and virtual customer services. In a short time, consumers have shown a preference for these streamlined experiences, with fewer in-person interactions and an array of digital options. The pace of banking is accelerating elsewhere, with instant financial transactions, faster delivery of capital through lending platforms, vast reductions in paperwork, and virtual financial management. As the financial services customer experience continues to shift, organizations need to position their networks to better power it. Underlying new CX must be robust infrastructure, connectivity, and security that enable seamless operations regardless of external circumstances. Using SD-WAN (Software-Defined Wide Area Network), wireless, managed network services, and more can position FinServ organizations for success in the long haul. In this webinar, we’ll discuss the ways which networks and technology can be enhanced to meet challenges of the ever-evolving financial services customer experience. Key takeaways will include: •changes and innovations in the FinServ customer experience, including new technologies and engagement platforms; •the need to be proactive in security efforts, incorporating a security-first strategy that includes AI and Machine Learning and other technologies to proactively counteract cybercriminals and thwart fraud; and •the key technologies—such as SD-WAN—that underpin resilient FinServ networks and optimize the customer experience now and in the long term. Our panelists: •Thomas Sweeney, Executive Director, Strategic Client Group, Comcast Business. •Larry K. Williams, President & CEO, Technology Association of Georgia (TAG).

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Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help organizations of different sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network, and backed by 24/7 customer support, Comcast Business is the nation’s largest cable provider to small and mid-size businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. For more information, visit ComcastBusiness.com. Follow on Twitter @ComcastBusiness and on other social media networks at http://business.comcast.com/social.