Technology Transformation in Retail CX & Ops

Presented by

Comcast Business

About this talk

When customers walk into a retail store today, they are expecting a personalized, frictionless, and connected experience. The concept sounds simple enough, but orchestrating the experience is far from it. Retailers require a suite of technology solutions to keep operations running seamlessly and create compelling consumer experiences that drive engagement, loyalty, and growth. The exploding number of digital touchpoints – digital signage, new payment methods, and connected personal devices — are transforming the in-store experience, while real-time analytics, digital supply chains, and IoT are reshaping backend operations. To power these new and evolving business functions at scale, retailers need fast, reliable connectivity and an agile, secure network. In this webinar, market experts will explore the latest trends in retail and how technology is powering connected digital experiences and streamlining operations at scale. Register to learn about: • The latest tech trends in retail, from frictionless commerce to IoT-enabled operations • How retailers are blending instore and online customer experiences to increase engagement • How retailers are leveraging real-time data to power the business—and the keys to securing the digital ecosystem • The connectivity powering retail transformation, including advanced wireless and secure, agile networking Speakers: Dan Berthiaume, Senior Editor, Technology, Chain Store Age Tom Woodbury, IoT Solutions Consultant, MachineQ Matthew Fassnacht, VP, Enterprise Solutions Sales, Comcast Business
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Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help organizations of different sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network, and backed by 24/7 customer support, Comcast Business is the nation’s largest cable provider to small and mid-size businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. For more information, visit Follow on Twitter @ComcastBusiness and on other social media networks at