Creating brand loyalty and new TV revenues with next-generation voice control

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IBC365 | Nuance | Liberty Global | BBC

About this talk

With voice now established with consumers and operators as an essential component of the TV user experience, join IBC365 on demand to find out what's required to take voice engagement to the next level to maximise audience experience and ensure customer retention and revenue growth? Beyond helping audiences navigate and discover content, voice is transforming consumer security, satisfaction and retention – and driving new revenues including TV-based ecommerce. Learn first-hand how industry leaders are deploying best-in-class voice technology, and what’s next on their roadmaps, including: • Ensuring security and privacy in voice control applications • Using voice biometrics to enable personalisation and reduce fraud • What is on the horizon for ecommerce? • Bolstering premium content through voice Speakers: Sebastian Reeve, director EMEA, Intelligent Engagement, Nuance Communications Pieter Vervoort, VP entertainment products, Liberty Global Dan Whaley, senior architect, Voice & AI, BBC
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