It's all about what customers want – The beauty of hybrid models for banks

Presented by

Jean-stephane Gourevitch, Stephan Hürholz (Fidor), Aubrey Hawes (Oracle), Ollie Purdue (Loot)

About this talk

In this webinar, we will see that with the arrival of the Internet, tablets, and smartphones, the expectations of customers have changed over the past 15 years. While many industries have been disrupted, banking is one of the industries that is yet to experience a big change. This has created a big gap for Fintech to flourish. Is banking under attack? No. Fintech represents the opportunity for banks to not only serve their clients better, but also generate more revenues by lending their infrastructure to Fintech and indirectly reaching out to new audiences. In this panel session, we will discuss: -Incumbent banks, challenger banks, neobanks, internet banks -- What are the different business models developing? - What are the digital and additional distribution/commercial channels or major transformational events that are redefining banking business models? -Are we going toward full-frontal competitive battles, coopetition or partnerships between banks and fintech? -How are regulatory evolutions impacting - positively or negatively - digital banking? -The centrality of the user/consumer experience and requirements

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