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Feedback - Worth Its Weight in Gold

For every client who offers you feedback, so the saying goes, there are many more feeling the same. You therefore need to treat it as the highly valued prize it is - and make sure the provider knows you appreciate the time it took them to give it. In this presentation, Lesley Hankin will suggest how you should prepare your team to deal with the feedback you do get - high praise or awkward complaint - and how to encourage more clients to get involved.
Recorded Jul 7 2011 28 mins
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Presented by
Lesley Hankin, Marketing Director, Adviser-hub.co.uk
Presentation preview: Feedback - Worth Its Weight in Gold
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  • Title: Feedback - Worth Its Weight in Gold
  • Live at: Jul 7 2011 12:00 pm
  • Presented by: Lesley Hankin, Marketing Director, Adviser-hub.co.uk
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