In this provocative webinar, we examine the options banks have to return to profitable growth and share how incumbents and challengers alike need to deliver a personalised experience, engaging propositions and customer led communications in order to rebalance the trust equation.
Attendees will learn:
5 steps to success in consumer centric banking
- the trust equation and its impact on operating models
- how to really deliver customer led planning and communications
- how to leverage the latest technology to create a personalised end to end experience across channels
- how to move from products to propositions
- measuring success