How mindSHIFT Built an Automated IT Operations Management Strategy

In the age of digital transformation, customers place high expectations on the availability of digital services they interact with. To succeed in today’s landscape, IT teams need to identify service disruptions before their users do. How do you manage IT complexity and ensure services are always available for customers? Industry-leading managed service provider, mindSHIFT, a Ricoh company, delivers world-class IT Services to large enterprises. By integrating LogicMonitor with ServiceNow’s ITSM and CMDB product suites, mindSHIFT has attained increased agility, improved the availability of IT services, and developed a mature and robust IT Service Management system. Join mindSHIFT Director of Cloud Services Tom Kraus, LogicMonitor Solutions Architect David Bond, and LogicMonitor Manager of Professional Services Bennett Borofka to: * Discuss mindSHIFT’s journey - including the pitfalls and the lessons learned - in forming their automated ITOM strategy * Learn how mindSHIFT developed automation and synchronization of devices from CMDB to enhance their service offering * Learn how mindSHIFT fully automated CI workflows to create a single-source- of-truth and drive a context-rich notification strategy * Discover how to streamline all of your monitoring into a single platform