Best Practices for Effective IT Alerting

Presented by

Randall Thomson; Director of Technical Operations, LogicMonitor

About this talk

Are you managing your alerts or does it feel like they’re managing you? Alerting on critical issues is essential for smooth operations and downtime prevention. However, incorrectly tuned alerts can result in an alert system failure, whether it’s due to too many or too few alerts. Additionally, managing alerts can be time-consuming, taking your attention away from what’s important – actually solving the issues you’re alerted on. Taking the time to properly set up and tune alerts will ultimately save you more time in the long run and help ensure that any alerts you do receive are useful and actionable. In this webinar, you’ll learn best practices for optimizing your alerting strategy including: - Setting alert routing and thresholds - Avoiding alert and email overload - Learning from missed alerts - Managing downtime effectively

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