Best practices to secure call centers with phishing-resistant MFA

Presented by

Will Coleman, Principal Solutions Engineer, Yubico; Molly Babcock, Deployment Advisor, Yubico

About this talk

The importance of compliance in call center environments cannot be overstated. It is critical to ensure that strong authentication is enabled for call center agents to abide by all relevant regulations including the recent PCI DSS 4.0, during every instance of customer engagement and access of sensitive customer data. Recent breaches have proven that SMS, mobile push, and related mobile-based MFA leave organizations and its users highly vulnerable to data theft. As call centers are crucial to customer satisfaction it is critical that strong, phishing-resistant authentication is enabled to protect valuable data. But how do you actually get started deploying phishing-resistant MFA across your call center environments? Join Yubico for a roundtable discussion to learn phishing-resistant MFA and deployment best practices for call centers, gathered from numerous global deployments across critical industries such as financial services, healthcare, hospitality, retail, technology and others. Confidentiality and Data Processing: The information you provide in this form will be held in confidence by Yubico, Inc. and its Affiliates. Any personal information submitted in this form will be used by Yubico, Inc. and its Affiliates, for their performance of this webinar, and as such, you agree to being contacted and receiving relevant marketing materials. “Affiliate” means an entity that, directly or indirectly, controls, is controlled by, or is under common control with Yubico, Inc.
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Yubico, the inventor of the YubiKey, makes secure login easy and available for everyone. Since the company was founded in 2007, it has been a leader in setting global standards for secure access to computers, mobile devices, servers, browsers, and internet accounts. Yubico is a creator and core contributor to the FIDO2, WebAuthn, and FIDO Universal 2nd Factor (U2F) open authentication standards, and is a pioneer in delivering modern, hardware-based authentication security at scale. YubiKeys are the gold standard for phishing-resistant multi-factor authentication (MFA), enabling a single device to work across hundreds of consumer and enterprise applications and services. Yubico’s technology enables secure authentication, encryption, and code signing and is used and loved by many of the world’s largest organizations and millions of customers in more than 160 countries. Aligned with its mission of making the internet more secure for everyone, Yubico donates YubiKeys to organizations helping at-risk individuals through the philanthropic initiative, Secure it Forward. Yubico is privately held, with presence around the globe and offices in Palo Alto, San Francisco, Seattle, and Stockholm. For more information, please visit: