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Getting the CX journey right to drive business scalability

Omnichannel customers are proven to spend 208% more than customers who shop in store only and the business opportunities will only continue to intensify, as new digital technologies and touchpoints emerge. The panel focuses on the following discussion points:

1. From online and offline touchpoints to journeys: Grasp the true dimensions of customer centricity
2. Gain insights on linking customer journeys to critical business outcomes
3. Recognise the importance of uniting expectations of customers, distributors and value chain employees to deliver greater value and improved efficiencies
Recorded Sep 24 2020 42 mins
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Presented by
Prasanth Thomas
Presentation preview: Getting the CX journey right to drive business scalability

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  • Driving Success with Hybrid Video in Microsoft Teams Recorded: Jul 20 2021 24 mins
    Ashfaaq Poonawala, Tata Communications & Jordan Owens, Pexip
    Microsoft Teams is now the fastest growing business application in Microsoft’s history and has been adopted by over half a million companies and 145M active users. As organizations adopt hybrid workforce models, how can they ensure everyone can join the same Teams meetings from home and the office? In this video, you’ll learn how Tata Communications and Pexip can help.

    With Pexip Cloud Video Interop (CVI), organizations can use traditional video systems (from Cisco, Poly, etc.) to join Teams meetings using their native workflows. Tata Communications brings a long history of delivering Microsoft-powered solutions to customers around the world, and as a Microsoft Gold Partner, Tata was one of the first companies to launch Microsoft Teams Direct Routing – joining Microsoft Teams cloud to its voice communications network covering 200 countries.

    Together, Tata Communications and Pexip can help you drive success with hybrid video in your Microsoft Teams environment.
  • How digital transformation has changed Customer Experience during the pandemic Recorded: Jun 29 2021 43 mins
    Rahul Mathur
    View this webinar series to hear from Rahul Mathur, Vice President - Strategy, Customer Service and Business Transformation, Tata Communications & Daniel-Zoe Jimenez, Associate Vice President, Head Digital Transformation CX, Future Enterprise & SMB, IDC on how digital transformation has changed Customer Experience (CX) landscape and how we at Tata Communications are redefining Customer Excellence during this pandemic with our Secure Connected Digital Experience (SCDx) solution.
  • Supply Chain Connectivity: Real-Time Data Collection and Analysis Recorded: Jun 28 2021 48 mins
    David Ludwick, Tata Communications, Luiz Felipe Boucas, Kraft Heinz, Martin Holme, Maersk & Stephane Crosnier, Accenture
    During the discussion we explored the key challenges that businesses must overcome, to improve the connectivity within their supply chains.

    Additionally, we deliberated on how to maximize the power of their data (and in combination a real connectivity), to drive towards a model that delivers visibility, flexibility and efficiency across their operations
  • Unlocking the "Moment of Yes" in the BFSI industry Recorded: Jun 20 2021 19 mins
    Sridhar S
    View this webinar to hear from Sridhar S, Vice President - Cloud and Managed Security Services, Tata Communications on how a secured, complaint and agile community cloud
    can create a modernisation charter for BFSI industry.
  • Strengthen an Organization’s Collaboration Power with your Microsoft Investment Recorded: Mar 23 2021 54 mins
    Ashfaaq Poonawala, UCaaS Specialist, Americas, Tata Communications & Sandy Walker Global Lead, Microsoft Teams Microsoft
    As businesses adjust to working in dispersed workplaces, technology is a key driver in bringing people closer–to each other and to the processes and information they require to be productive. But for organizations operating at scale, creating a holistic, secure, enterprise-wide collaborative workspace comes with unique requirements and challenges.
    Explore how Microsoft Teams powered by Tata Communications can build a global collaborative ecosystem to ensure that your business remains productive and agile in an ever-changing business landscape.
    Listen to how your organization can unlock the full range of benefits from Microsoft Teams powered by Tata Communications.
    Key Highlights:
    * Rapidly deploy an end-to-end cloud-based collaboration suite for messaging, video, voice, and conferencing
    * Deliver flawless video conferencing with exceptional voice quality to key stakeholders–both internally and externally–to unify a globally dispersed audience
    * Consolidate discussions and extend voice conversations across domestic and international locations on a single platform
    * Rapidly spin up international dial in numbers, consolidated under one contract with robust SLAs while integrating with existing vendors
    * Ensure a reliable and high-quality collaborative employee experience through the seamless integration of calling in Office 365
    * Enable large file transfers while conforming to your organization’s data security and compliance policies
  • Rethinking Remote: Security, Connectivity, and Agility for the Digital Workforce Recorded: Mar 10 2021 70 mins
    Sushil Nalawade, Head of Network and Solution Architect, Americas
    With the shift to a remote working environment, organizations and individuals alike are struggling to stay connected and focused. Things that were taken for granted in an office environment, like secure access to applications and resources, as well as reliable internet speed, are now causing issues that challenge productivity and increase frustration. While companies try to determine which cloud-based apps and digital platforms will work best moving forward, employees struggle with a lack of unification and continuity on how and where they should work – in a completely secure way.

    Now is the time to start planning for what’s next. In the near future, the average worker will be splitting their time between remote and office work. It’s imperative that businesses start formulating a continuity plan that makes the transition between environments as efficient as possible. With a truly agile foundation, companies will be able to bridge the gap between an entirely remote environment and an eventual transition to a hybrid working model.

    Security, connectivity, and productivity don’t have to be complicated in a digital environment. With the right approach, companies can improve the experience of remote employees and customers without compromising business as usual. Our conversation will focus on how to create a safe and efficient workplace by embracing agile approaches that are sustainable in an in-person, hybrid, or digital environment.

    Discussion Topics
    • Leveraging the advantages of a remote work environment to increase employee productivity
    • The importance of a zero-trust, SASE approach to securing the extended Edge
    • Increasing accessibility to cloud technologies to enable a secure, connected workplace
    • Implementing scalable security and IT solutions such as SIGS and VDI networks
    • Digitizing all aspects of the business to allow for increased collaboration via remote channels
    • Creating an omnichannel customer experience with a focus on personalized content
  • Enabling efficiencies in remote production with video editing Recorded: Feb 4 2021 54 mins
    Jeremy Dujardin, Ian McDonough, Oliver Parker
    Webinar curated for Industry professionals who want to see how easy and fast it is to edit and publish video content remotely using Blackbird on Tata Communications’ Global Media.

    Tata Communications’ Global Media Ecosystem provides end-to-end comprehensive range of solutions for broadcasters, content owners, sports and video streaming companies. Tata Communications’ Video Connect is a dedicated media network delivering the highest quality of service, with built-in redundancy and flexibility across all major video formats. Its scale and interoperability make it future-ready, and the managed service layer ensures peace of mind.

    Blackbird very easily enables highly responsive and fully featured remote editing for live and non-live content and can be used in a browser with a standard laptop. Blackbird empowers production teams to work collaboratively – rapidly creating great video content for publishing to web, broadcast, OTT, social and other digital outlets.

    Our expert panel will show you:
    •an overview of the Tata Communications’ Video Connect platform
    •frame-accurate editing from anywhere with Blackbird – even on low bandwidth
    •remote and collaborative production of great video content
    •the benefits of the only professional video editor in a browser
    •instant precision access to video
    •the easy creation of clips, highlights and longer form content
    •video content publishing in seconds – to everywhere
    •plus a discussion about the key industry trends and tech
  • Unified Approach to Secure Multi-Cloud : Migration to Management Recorded: Feb 3 2021 60 mins
    Sridhar
    As organisation accelerate their transformation journeys, so does their hybrid-multi cloud foorprint.

    This on-demand webinar on 'Unified Approach to Secure Multi-Cloud - Migration to Management' beign created to help you navigate through the maze of multi-cloud complexities, whether you are starting on your cloud journey or are already trying to unpick the complexities of multi-cloud.

    Did you know that:
    • 45% of cloud spending is wasted due to improper management
    • 56% reporecommon security management'a top challenge in deploying hybrid workloads
    • 99% of cloud security failures are down to the customer

    You can easily overcome these channges with Tata Communications' Secured Managed Cloud which enables ""Cloud Assured, Cloud Secured"
  • Exploring the new hybrid work environment with Cisco & Tata Communications Recorded: Jan 18 2021 50 mins
    Bill Haskins, Senior Analyst and Partner, Wainhouse
    Watch product experts discuss the evolution of hybrid workplace and organizations can adopt to the hybrid working model to ensure productivity and business continuity. This video podcast will help decision makers, CIO/CXO executives and managers gain insights on the latest collaboration trend and how Cisco Powered Solutions by Tata Communications help them transform their workplace and further advance the digital transformation journey.
  • Technology Debt to Technology Dividend @ the Speed of Business Recorded: Dec 17 2020 28 mins
    Raman Mehta, CIO and VP at Visteon
    Join Raman Mehta, CIO and VP at Visteon as he takes you through strategies he put in place to align Visteon’s digital world with 10 000+ global employees across 18 countries in an industry undergoing major disruption. Learn how Tata Communications helped accelerate their digital transformation with a global collaboration infrastructure across Visteon’s high performance, cloud-centric network, to gain a competitive advantage while reducing costs.
  • “Back to workplace” - uninterrupted output & undeterred productivity Recorded: Dec 16 2020 75 mins
    Rajarshi Purkayastha
    Top CIOs of the Industry discuss ways to ensure interrupted output and undeterred productivity in a post-Covid 19 world where security and network performance are ever more important. As things slowly recover, organizations need to again re-calibrate their digital ecosystem. But this re-calibration has to be strategic and holistic.
  • Enabling boundary-less future offices Recorded: Nov 24 2020 78 mins
    Hari Nair
    We are almost one year into the pandemic. Most organisations have steadied their ship somewhat and are in the recovery mode. Economic activity is picking up back to pre-pandemic levels.

    As COVID-19 becomes part of our lives, it is leading to a multi-location workforce. There is part of the workforce which has moved back to native places. A part of the workforce is working from home and occasionally visiting the office. The essential workforce is having to come to the office. Hence offices need to become boundaryless

    This session will explore how digital can enable boundaryless future offices.
  • Under the Hood Series(Part 2) Lessons Learned from SD-WAN Enterprise Deployments Recorded: Nov 19 2020 16 mins
    Vikram Balimidi, Director, Product Management, Tata Communications
    However, as you migrate to SD-WAN, understanding the deployment process and learning more about where things can go wrong is very important. Listen to this webinar where the presenter will share some of the lesson learned during a SD-WAN migration and how to avoid the common pitfalls to ensure you get the most of out of your SD-WAN investments.
  • Bringing customers closer with the power of technology Recorded: Nov 16 2020 84 mins
    Rajarshi Purkayastha
    Consumer behaviour has changed permanently after COVID-19. There is a phenomenal growth of e-commerce, WFH, remote learning and OTT channels to embrace the new normal.
    But, it is believed that consumers will go back to the old ways of buying in the post-COVID-19 era. Hence enterprises should not fall prey to the CX myths and prepare for the digital CX future. Hear our industry experts discuss different aspects of the new customer experience and share how digital can help bring remote customers closer.
  • Under the Hood Series (Part 1) SD-WAN: Managed Services vs DIY Recorded: Nov 5 2020 15 mins
    Vikram Balimidi, Director, Product Management, Tata Communications
    The success of a SD-WAN deployment can hinge on one major factor – the deployment model. Doing it in-house or procuring managed services for your SD-WAN deployment can be a crucial decision as part your network transformation journey. Hear more about the pros and cons for each implementation model to help choose the model that suits your network transformation journey better.
  • Digital Collaboration and the Future of Work Recorded: Oct 22 2020 60 mins
    Bill Haskins, Sr Analyst and Partner, Wainhouse Research, Paul McMillan, Director Digital Transformation, Tata Communications
    Digital Collaboration technologies are emerging as the primary enabler of Digital Transformation within the enterprise. Today’s leading collaboration solutions connect users to the information they need the most – insight from other users, teams, partners, and customers. Further, a properly implemented Digital Collaboration solution serves as a platform that can extend the experience past the enterprise walls – integrating with internal and external systems, providing access to advanced AI solutions, and automating a wide range of enterprise workflows. When done right, these solutions serve as a foundational platform, driving enterprise-wide transformation.

    Join us as Bill Haskins, Senior Analyst and Partner at Wainhouse Research, and Paul McMillan, Head of Global Digital Workplace at Tata Communications discuss Digital Collaboration as an enabling platform, using data and insight gained from enterprises using their Digital Collaboration platform to transform key elements of their business.

    This is an interactive webinar, and you’ll have a chance to ask our presenters the questions that apply to your organization. All attendees will receive the presentation materials and a complimentary eBook exploring this topic in detail.

    Key Topics and Takeaways:

    • The Digital Iceberg – the critical elements to a Digital Collaboration experience
    • Digital Reality – common enterprise roadblocks slowing the transformation effort
    • Digital Journey – best practices and key milestones from the transformed enterprise
    • Transformation Use Cases – examples of real-world and leading-edge transformation
  • Navigate Network Transformation Challenges with SD-WAN Recorded: Oct 8 2020 56 mins
    Joel Stradling , Ankush Badola
    These are uncertain times. Each one of us is responsible for doing our bit for our homes and our workplaces. For those of us specifically tasked to look out for enterprise technology know the importance of leaning into technology in these challenging times. Traffic optimisation, access, remote working challenges, infrastructure optimisation are all actual, everyday problems. We, at Tata Communications, understand this, perhaps more deeply as we work with global organisations to plan, design and build their global networks. Agile, resilient, flexible networks.

    We teamed up with Joel Stradling of Clavem Research who has conducted in depth interviews with enterprises on their digital journeys. One of the topmost questions enterprises are asking is the need to constantly challenge the status quo with new technology and its deployment.

    In this webinar, we look to dispel some myths about SD-WAN, its deployment and establish the criticality of governance around SD-WAN implementation.

    Join us for an interesting conversation with Joel Stradling (Clavem research) and Ankush Badola (Tata Communications) on all things SD-WAN and how it is critical to your network transformation project.

    Presenters for Webinars:
    - Joel Stradling, Founder and Lead Analyst,Clavem Research
    - Ankush Badola, Associate Director, Solutions Specialist –SDWAN , Tata Communications
  • Unlocking Opportunities in a post-COVID world - A submarine perspective Recorded: Oct 7 2020 45 mins
    Sawan Sachdeva
    COVID-19 has set the tone for several megatrends in a short span of time underpinning connectivity and technology to be the critical factor for success in any business. The pandemic has created a lasting impact with both challenges and opportunities. As the world recovers and prepares for transitions, hear from our submarine experts on, how to leverage the new opportunities and manage the challenges in a post COVID world.

    Join the upcoming Tata Communications webinar to hear more about:
    1.How network can support building agile businesses and manage risk
    2.Preparing your business for digital-first strategies in the post-recovery
    3.Creating a global digital infrastructure for business resiliency and continuity
  • Assured business continuity amid COVID-19 crisis Recorded: Sep 24 2020 11 mins
    Paul McMillan, Head of Business Collaboration, Tata Communications
    As the COVID-19 pandemic disrupts life and businesses across the world, your immediate concern is the safety of your employees. At Tata Communications, we understand that customers still depend on you and expect the same level of services and experience. In this situation, enabling employees to continue fulfilling their functions from the safety of their homes is paramount.
    In this webinar, hear how Tata Communications is committed to support business continuity efforts and help enable your employees to work securely and productively from the safety of their homes.

    Key Highlights
    •Allowing employees to collaborate seamlessly with their colleagues, customers and partners around the world
    •Deliver secure access to firewalled applications and data at employees’ home office
    •Provide secure access to customers’ applications for continued business operations
    •Extend secure workplace to agents at home, with consistent experience

    In times like these, technology needs to be deployed innovatively to expand the workplace beyond the traditional boundaries of the workplace.

    Attend this webinar to understand how Tata Communications can be with you every step of the way, to help address your business continuity challenges that may be an outcome of the COVID-19 crisis.
  • Getting the CX journey right to drive business scalability Recorded: Sep 24 2020 42 mins
    Prasanth Thomas
    Omnichannel customers are proven to spend 208% more than customers who shop in store only and the business opportunities will only continue to intensify, as new digital technologies and touchpoints emerge. The panel focuses on the following discussion points:

    1. From online and offline touchpoints to journeys: Grasp the true dimensions of customer centricity
    2. Gain insights on linking customer journeys to critical business outcomes
    3. Recognise the importance of uniting expectations of customers, distributors and value chain employees to deliver greater value and improved efficiencies
Tata Communications
Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. The company enables the digital transformation of enterprises globally, including 300 of the Fortune 500 – unlocking opportunities for businesses by enabling borderless growth, boosting product innovation and customer experience, improving productivity and efficiency, building agility and managing risk.
With its solutions orientated approach and proven managed service capabilities and cutting-edge infrastructure, Tata Communications drives the next level of intelligence powered by cloud, mobility, Internet of Things (IoT), collaboration, security and network services. Tata Communications carries around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants and 4 out of 5 mobile subscribers. The company’s capabilities are underpinned by its global network, the world’s largest wholly-owned subsea fibre backbone and a Tier-1 IP network with connectivity to more than 200 countries and territories.
Tata Communications Limited is listed on the Bombay Stock Exchange and the National Stock Exchange of India. www.tatacommunications.com

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  • Title: Getting the CX journey right to drive business scalability
  • Live at: Sep 24 2020 11:10 am
  • Presented by: Prasanth Thomas
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