How digital transformation has changed Customer Experience during the pandemic

Presented by

Rahul Mathur

About this talk

View this webinar series to hear from Rahul Mathur, Vice President - Strategy, Customer Service and Business Transformation, Tata Communications & Daniel-Zoe Jimenez, Associate Vice President, Head Digital Transformation CX, Future Enterprise & SMB, IDC on how digital transformation has changed Customer Experience (CX) landscape and how we at Tata Communications are redefining Customer Excellence during this pandemic with our Secure Connected Digital Experience (SCDx) solution.

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Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. The company enables the digital transformation of enterprises globally, including 300 of the Fortune 500 – unlocking opportunities for businesses by enabling borderless growth, boosting product innovation and customer experience, improving productivity and efficiency, building agility and managing risk. With its solutions orientated approach and proven managed service capabilities and cutting-edge infrastructure, Tata Communications drives the next level of intelligence powered by cloud, mobility, Internet of Things (IoT), collaboration, security and network services. Tata Communications carries around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants and 4 out of 5 mobile subscribers. The company’s capabilities are underpinned by its global network, the world’s largest wholly-owned subsea fibre backbone and a Tier-1 IP network with connectivity to more than 200 countries and territories. Tata Communications Limited is listed on the Bombay Stock Exchange and the National Stock Exchange of India. www.tatacommunications.com