Name: Unleashing the full power of generative AI for customer interactions
Start: 2023-09-06T15:00:00Z
End: 2023-09-06T15:00:30.000Z
Location: BrightTALK
Rating: 4.8

Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. The company enables the digital transformation of enterprises globally, including 300 of the Fortune 500 – unlocking opportunities for businesses by enabling borderless growth, boosting product innovation and customer experience, improving productivity and efficiency, building agility and managing risk.
With its solutions orientated approach and proven managed service capabilities and cutting-edge infrastructure, Tata Communications drives the next level of intelligence powered by cloud, mobility, Internet of Things (IoT), collaboration, security and network services. Tata Communications carries around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants and 4 out of 5 mobile subscribers. The company’s capabilities are underpinned by its global network, the world’s largest wholly-owned subsea fibre backbone and a Tier-1 IP network with connectivity to more than 200 countries and territories.
Tata Communications Limited is listed on the Bombay Stock Exchange and the National Stock Exchange of India. www.tatacommunications.com

Omdia research has found that most organizations rely on three or more cloud providers for their critical business applications, yet over 25% suffer significant customer experience problems stemming from the network.

Join us in this engaging conversation with our below speakers to uncover the complexities associated with cloud networking.
Adam Etherington, Senior Principal Analyst, Omdia 
Murali Krishnan, Associate Vice President, TATA Communications 
Shibashis Sen, Director, Head of Cloud Ops, Tally Solutions 

The presenters will share insights and stories about the pitfalls of cloud connectivity and how you can create a flexible, scalable, and cost-effective networking architecture for your essential multi-cloud-enabled business applications.

Optimizing Multi-Cloud Networking: Insights from Omdia and Industry Experts

Join Tata Communications for a unique fireside chat with industry leaders Dougie Cooper Kelly, Director of Networks, and Murali Krishnan, Associate Vice President, as they share the secrets of optimizing multi-cloud connectivity for your business.

In this webinar, you'll discover:
• Proven strategies to seamlessly connect and manage workloads across different cloud platforms.
• Cost transformation strategies to maximize ROI and predict charges in a multi-cloud environment.
• Expert insights on navigating the complexities of multi-cloud deployments.

Different fee structures and operating models of various cloud resources make it extremely challenging to quantify costs and implement proper cloud cost management measures. Whether you're just starting your multi-cloud journey or looking to take it to the next level, this webinar is for you!
Plus, learn how to break the complexity of your multi-cloud environment into 3 simple steps to ensure smooth, secure, and efficient multi-cloud operations.

Don't miss out! You can register today and secure your spot.

Stay ahead of the curve with Multi-Cloud Connectivity

SASE (Secure Access Service Edge) is a framework that unifies network, cloud and security. 

- There are five key functions to SASE, plus many optional add-on components. 
- Enterprises adopt SASE for many reasons. 
- Pieces are added and configured to suit the goal. 
- Enterprise IT decision-makers have several goals for SASE. Some emphasize functionality and better experiences. Others focus on efficiency, simplicity, or lower cost.

Join the Fireside Chat with Raj and Brian to get more insights on the enterprise journey on SASE.

SASE: Choosing the Right Path for your Business

Cyber risks have graduated to the highest levels of significance and changed the buyer persona for cybersecurity. No longer confined to IT, cybersecurity has become a boardroom concern, evolving to prioritize cyber resilience. Pressures on organizations to adhere to stricter security measures have intensified with various regulations for enhanced cyber resilience.

Join IDC and Tata Communications in this live webinar on the rapidly evolving threat landscape, including ransomware, increased threat sophistication, advanced persistent threats (APTs), and supply chain attacks. Gain insights into the fundamental building blocks of cyber resilience:

· What are the key aspects of operationalizing cybersecurity and cyber resilience?
· How to comply with the fast-changing cybersecurity regulatory requirements while balancing the speed of innovation?
· What are the effective approaches in safeguarding one's operations and critical IT/OT landscape?

This session will be presented by:
Craig Robinson, Research Vice President, Security Services, IDC
Mukul Ahluwalia, Head - Cyber Security Product Marketing, Tata Communications

The Building Blocks of Cyber Resilience

With 50% or more of an organization’s costs directly relating to supply chain, it is no wonder that in today’s dynamic and interconnected world, supply chain management (SCM) has emerged as a critical factor in business success. Today, global supply chains are very complex, involving multiple suppliers, manufacturers, distributors, customers, and international upheavals. However, this complexity can cause the industry to face numerous pain points, from supply chain disruptions and inventory management challenges to cybersecurity threats and the need for increased agility. 

To address these challenges, businesses seek innovative solutions and best practices to optimize their supply chains, drive business growth, increase revenue, and improve innovation. However, these technologies can be complex and expensive to implement and maintain. Additionally, businesses need to ensure that their technologies are compatible with the technologies of their suppliers and customers.

Organizations are turning to vendors for digital fabric enablement -- connecting their supply chains end-to-end, gaining real-time visibility into their operations, and automating processes. This leads to a Hyperconnected Supply Chain, leveraging technology to enhance operational efficiency, optimize decision-making, and drive innovation throughout the supply chain ecosystem to build resilience into supply chains. 

This discussion will bring together experts from industry and academia to explore the evolving landscape of SCM and discuss strategies for overcoming common pain points. The discussion will highlight best practices to showcase how companies leverage technology to deliver seamless and efficient supply chains.

Speakers:
• Senthil Veeraraghavan, The Wharton School  
• Michael Mandel, Mack Institute 
• Hemant Ramaswami, Hanesbrands
• Robert Boland, Haleon
• Chirag Patel, CSL Behring
• Ankur Jindal, Tata Communications

Hyperconnected Supply Chains: Fostering the Technology Driven Efficiency

In today’s hybrid world, communication and collaboration technology play a critical part in ensuring that employee experience is seamless. Are you looking to arm yourself with trending knowledge as you navigate through modern tech and the needs of your distributed workforce, while remaining secure and compliant? Join Sriram Sampath, Gaurav Anand and Annu Alexander in conversation about incorporating cutting edge technology and practices into a global organization's collaboration strategy.

The Future of Communication: Trends and Technologies Shaping UCaaS

Artificial Intelligence (AI) has been transforming various aspects of our life and business operations, with generative AI emerging as one of its most promising facets. Generative AI, a disruptive technology that leverages machine learning models to create new content, has been making significant strides in enhancing customer experiences. Generative AI offers a revolutionary approach to customer service, content creation, and business operations by synthesizing human-like responses and personalizing interactions.

The ability of generative AI to provide fast, intelligent, and personalized responses makes it a game-changer for customer service and interactions. Learn from this webinar how businesses can leverage this technology to create top-tier experiences.

Unleashing the full power of generative AI for customer interactions

Ready to scale your CX needs? What do an e-Commerce marketplace, online meal delivery service, and ride and vacation rental sharing service have in common? All are bound by stringent data protection, privacy, compliance, and regulatory laws.
Join this webinar and understand how Tata Communications is helping global enterprises navigate the ever-changing, ever-complex compliance and regulatory landscape to scale their CX strategies.
You’ll learn:
1. How to manage complex regulatory compliance issues across countries and continents
2. The crucial components of a CX strategy to seamlessly and securely elevate trusted customer interactions and maintain privacy
3. How to stay compliant while delivering seamless customer and workplace interactions

How to scale your CX strategy while maintaining compliance, trust and privacy

Abstract
In today's fast-paced digital economy, businesses rely heavily on their network infrastructure. With the rapid development of cloud technologies, applications, and the Internet of Things (IoT), the demand for a high-performance, cost-effective network infrastructure has never been greater.
To meet the challenges of this new era, your network infrastructure needs to be agile, scalable, and capable of addressing network security concerns. However, businesses must also consider the risks of falling behind in the ever-evolving digital landscape. Some organizations are still in the early stages of their digital transformation journey, putting them at risk.
Network transformation or modernization goes beyond technology; it requires a strategic approach to deliver groundbreaking results. While there is no one-size-fits-all solution, businesses can implement common aspects in every successful network transformation.
Key Takeaways: 
1) Why network modernisation is no more a choice but a necessity 
2) Top 4 key strategies/best practices you need to keep in mind to successfully transform your network

Innovate or Stagnate: Reinventing Networks for the Modern Era

This webinar discusses the findings from a recent 451 Research Survey report where Manufacturing CXOs from Process, Discrete and Hybrid Manufacturing industries were interviewed, to understand where they stood with respect to their digital readiness. 

This CXO survey was conducted among large global manufacturers. The report findings identify the imperatives and challenges for the Manufacturing CXOs in their digital transformation journey.

Panelist discussed: 
• Digital transformation journey of manufacturers, priorities for success, and new technology imperatives like AI/ML, digital twins, and IoT.
• Extending benefits of workforce communications and connected worker technologies.
• The role of cloud, 5G, and edge networking for production and operational performance improvements.
• The risks and challenges of securing the supply chain, safeguarding data storage and use in the cloud.

Digitization Priorities for Manufacturing Automation

As companies implement a digital-first strategy, the existing definition of “digital transformation” no longer accurately depicts the dynamic needs of a modern, agile workplace. The discussion will revolve around strategies organizations are leveraging to redefine their digital transformation. 

Panelists from leading enterprises will discuss these topics and more: 
• How to leverage the right technologies to bring people, processes, and assets together to drive success from anywhere
• How organizations can deliver value in a secure way as they move to a digital-first model
• Implementing technology that can support a digital-first enterprise
• Hiring and training an adaptable workforce that can drive success in this new reality

Listen to Gaurav Anand, VP Americas and Board Member, Tata Communications and other industry leaders discuss topics that can benefit enterprises as they embark on this transformation journey.

Defining a Path to the Digital Enterprise

View this webinar to hear from Avinash Prasad, Vice President and Business Head,  Managed Security Services at Tata Communications spoke about the various factors that are shaping modern security operations and the way forward to address these challenges with the help of a cloud-delivered security operations center (SOC) model.

Modernising SOC Operations – Next Gen Cyber Defence delivered from the cloud

Microsoft Teams is now the fastest growing business application in Microsoft’s history and has been adopted by over half a million companies and 145M active users. As organizations adopt hybrid workforce models, how can they ensure everyone can join the same Teams meetings from home and the office? In this video, you’ll learn how Tata Communications and Pexip can help.

With Pexip Cloud Video Interop (CVI), organizations can use traditional video systems (from Cisco, Poly, etc.) to join Teams meetings using their native workflows. Tata Communications brings a long history of delivering Microsoft-powered solutions to customers around the world, and as a Microsoft Gold Partner, Tata was one of the first companies to launch Microsoft Teams Direct Routing – joining Microsoft Teams cloud to its voice communications network covering 200 countries.

Together, Tata Communications and Pexip can help you drive success with hybrid video in your Microsoft Teams environment.

Driving Success with Hybrid Video in Microsoft Teams

View this webinar series to hear from Rahul Mathur, Vice President - Strategy, Customer Service and Business Transformation, Tata Communications & Daniel-Zoe Jimenez, Associate Vice President, Head Digital Transformation CX, Future Enterprise & SMB, IDC on how digital transformation has changed Customer Experience (CX) landscape and how we at Tata Communications are redefining Customer Excellence during this pandemic with our Secure Connected Digital Experience (SCDx) solution.

How digital transformation has changed Customer Experience during the pandemic

During the discussion we explored the key challenges that businesses must overcome, to improve the connectivity within their supply chains.

Additionally, we deliberated on how to maximize the power of their data (and in combination a real connectivity), to drive towards a model that delivers visibility, flexibility and efficiency across their operations

Supply Chain Connectivity: Real-Time Data Collection and Analysis

Customer Experience

Customer Service

Generative AI

Conversational AI

Chatbots

Customer Sentiment

Cloud computing has exploded over the past few years, delivering a previously unimagined level of workplace mobility and flexibility. The cloud computing community on BrightTALK is made up of thousands of engaged professionals learning from the latest cloud computing research and resources. Join the community to expand your cloud computing knowledge and have your questions answered in live sessions with industry experts and vendor representatives.

Cloud Computing

The IT security community on BrightTALK is composed of more than 200,000 IT security professionals trading relevant information on software assurance, network security and mobile security. Join the conversation by watching on-demand and live information security webinars and asking questions of experts and industry leaders.

IT Security

Increasing expectations for good governance, effective risk management and complex demands for corporate compliance are presenting a growing challenge for organizations of all sizes. Join industry thought leaders as they provide you with practical advice on how to implement successful risk and compliance management strategies across your organization. Browse risk management resources in the form of interactive webinars and videos and ask questions of expert GRC professionals.

IT Governance, Risk and Compliance

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

The unexpected nature of natural disasters and other disruptive events means that preparation is key to managing disaster recovery and business continuity planning. Join the business continuity and disaster recovery community for live and recorded presentations discussing best practices for business continuity planning, disaster recovery programs and business continuity management. Learn from BCDR experts to develop your critical infrastructure and gain insight into tactical solutions to your BCDR issues.

Business Continuity / Disaster Recovery

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

Join thousands of engaged IT professionals in the application management community on BrightTALK. Interact with your peers in relevant webinars and videos on the latest trends and best practices for application lifecycle management, application performance management and application development.

Application Management

Network infrastructure professionals understand that a reliable and secure infrastructure is crucial to enabling business execution. Join the network infrastructure community to interact with thousands of IT professionals. Browse hundreds of on-demand and live webinars and videos to learn about the latest trends in network computing, SDN, WAN optimization and more.

Network Infrastructure

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Unleashing the full power of generative AI for customer interactions

Presented by

About this talk

More from this channel