Tech Talk: New Features in UCCE 12.5 and Integration with Google Dialogflow

Presented by

Mladen Milanovic - Senior Director - Contact Center

About this talk

This Tech Talk will cover new features in UCCE 12.5 with the focus on native integration between Cisco UCCE 12.5 and Google Dialogflow. Presidio will discuss high level architecture, business benefits, pricing model, integration points, and demonstrate voice bot fully integrated with Cisco UCCE 12.5 agents.

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Presidio is a leading IT solutions provider assisting clients in harnessing technology innovation and simplifying IT complexity to digitally transform their businesses and drive return on IT investment. Our Digital Infrastructure, Cloud and Security solutions enable our almost 7,000 middle market, enterprise and government clients to take advantage of new digital revenue streams, omnichannel customer experience models, and the rich data insights generated by those interactions. Our mission is to enable our clients to capture economic value from the digital transformation of their businesses by developing, implementing and managing world class, cloud ready, secure and agile IT Infrastructure solutions. We deliver this technology expertise through a full life cycle model of professional, managed, and support services including strategy, consulting, implementation and design. By investing in the future of IT solutions we stay at the forefront of technology trends. And to ensure our clients have access to a wide range of technologies and best-of-breed solutions, we partner with over 500 OEMs including market leaders and emerging providers to bring our clients integrated, multi technology solutions.