FICO Webinar zum Thema Instant Payment-Instant Fraud am 03. Dezember

Forderungsmanagement im Zeitalter von Digitalisierung und AI

FICO Webinar: Forderungsmanagement im Zeitalter von Digitalisierung und AI Teil 1

Kundenkommunikation im Forderungsmanagement ist heutzutage ein wichtiger Bestandteil eines erfolgreichen Geschäftsprozess. Jedoch bevorzugen unterschiedliche Kundengruppen auch eine entsprechend individuelle Kommunikation. Neue Wege sind gefragt, die Unternehmen oftmals vor immense Herausforderungen stellen.
Nehmen Sie an diesem 30-minütigen Webinar teil und erfahren mehr über:
- Effizienz und Effektivitätssteigerung in der Beitreibung trotz gleichbleibender Manpower
- Die Problemstellung in der Skalierung der Outbound Kommunikation
- Self-Service Lösungen für Ihre Kunden ohne konfiguriertes Kundenportal
- Neue Wege im Forderungsmanagement automatisiert und digital

Alexander Clarus, Senior Territory Solution Sales Manager bei FICO
Alexander Clarus zuständig für Customer Communications Services aus dem FICO Produktportfolio und verantwortet dabei die DACH Region sowie Osteuropa. Zuvor hat er die strategische Geschäftsfeldentwicklung in verschiedenen Startups (Digitalisierung und Payments sowie Cloudcomputing und Infrastructure) betreut und erfolgreich digitale Geschäftsmodelle in verschiedenen Märkten eingeführt. Mit seiner Leidenschaft für disruptive Geschäftsmodelle und Technologien sieht er sich als Teil und Treiber der digitalen Transformation. Er hat ein Diplom im Bereich Wirtschaftsingenieurwesen der Universität Lübeck.

FICO Webinar:
Instant Payment- Instant Fraud
Bringen Sie ihre Betrugsbekämpfung auf das nächste Level

03. Dezember 2019
10:00 – 10:30 Uhr

Die Einführung von Instant Payment hat Menschen und Unternehmen, aber auch Kriminellen Vorteile verschafft. In Ländern, die bereits Instant Payment-Zahlungssysteme eingeführt haben, ist der Betrug drastisch gestiegen, einschließlich des autorisierten Push Payment Betrugs aber auch Kontoübernahmen, sowie die Geldwäsche mithilfe von Durchleitungskonten.

Nehmen Sie an diesem 30-minütigen Webinar teil und erfahren:
• Welche altbekannten Betrugsmaschen durch Instant-Payment begünstigt werden
• Welche neuen Methoden der Betrüger von heute anwendet
• Wie Sie Ihre Kunden vor autorisiertem Push-Payment Betrug schützen
• Wie Analytics-Lösung auf Basis von KI und maschinellem Lernen Ihrer erfolgreichen Betrugsstrategie zugrunde liegen
Jörg Reuter, Senior Consultant of Fraud, Cyber & Compliance, FICO
Jörg Reuter setzt seine Fähigkeiten und Erfahrungen ein, um das Leben der Kriminellen so gut es geht zu erschweren. Seine Arbeit im Banken-, Telekommunikations- und Zahlungsverkehrsbereich konzentriert sich auf Betrugsrisikomanagement, Informations-/Cybersicherheit und Compliance. Jörg Reuter hat an Projekten auf der ganzen Welt gearbeitet, in vielen Ländern mit verschiedenen Kulturen, darunter eine 3jährige Tätigkeit in Südostasien. Dies gibt ihm eine einzigartige Perspektive auf die Treiber für Betrug und verschiedene Ansätze zur Bekämpfung von Finanzkriminalität. Als Berater bei FICO hilft er Kunden, die Predictive Analytics, Künstliche Intelligenz und Maschinelles Lernen auf Ihre geschäftlichen Herausforderungen anzuwenden. Schwerpunkte sind unter anderem der Betrug bei neuen Konten (Abonnement-/Anwendungsbetrug), die Übernahme von Konten und Social Engineering-Betrug.

Join this 15’ webinar for an update on the latest trends for an agile cloud-based Collections and Recovery (C&R) operation.

C&R is not different to any other part of the organisation, it seeks regulatory adherence, low TCO and Impairments, whilst achieving high staff and customer satisfaction. So much is changing that a necessary capability to assure success is an agile operating model. As we start to talk C&RaaS, what are the key determinates impacting the near-term operating model?

Please join:
Bruce Curry, Vice President, Collections and Recovery EMEA, FICO
David Bailey, FintechPractice Lead, FICO
John McMahon, Senior Partner, Collections and Recovery EMEA, FICO

Applying Social Network Analytics to Uncover and Prevent Fraud
Fraud is a serious concern for the communications industry. According to a large American operator, handset fraud cost the company about $190 million in 2018, during which it lost nearly 210,000 devices. In one month alone, handset fraud cost them $34 million. Identity theft also impacted 7,000 of their customers per month on average in 2018, up 46% from 2017.

Fraudsters are constantly developing new methods to target new lines of business and are now increasingly part of sophisticated criminal networks. One critical tool in the fight against fraudsters is Social Network Analytics (SNA), which can quickly help you identify synthetic identities, application fraud, fraud rings and other sophisticated efforts to defraud your organisation.

Join this 30 minutes webinar to learn how to:
•Uncover up to 50% more fraud with powerful analytics
•Reduce manual work to increase investigator efficiency
•Monitor your portfolio across the customer lifecycle
•Watch an SNA solution demo powered by AI and ML

About FICO:
FICO (NYSE: FICO) is a leading analytics software company, helping businesses in 90+ countries make better decisions. The company’s ground-breaking use of Big Data and mathematical algorithms to predict consumer behaviour has transformed entire industries. FICO provides analytics software and tools used across multiple industries to manage risk, fight fraud, build more profitable customer relationships, optimize operations and meet strict regulations. We provide a suite of telecom solutions and expertise that enable you to drive profits in this saturated market, identify and retain valuable at-risk customers to increase their lifetime value, and reduce churn with real-time customer insights. www.fico.com

Join this 15’ Webinar discussion for a whistle-stop perspective on Collections for Fintech's.
Topics Include:
•How Collections and Recovery (C&R) can contribute to both good CX and low impairments;
•The role of Explainable AI and optimal decision capabilities in C&R.

15 minutes is time worth investing to answer: “We have it all covered, don’t we?”.

Please join:

Bruce Curry, Vice President, EMEA Collections and Recovery, FICO - The CX vs. Impairment relationship

David Bailey, FINTECH Practice Lead, FICO

Animation that talks about how PSD2 could impact customer journey and how PSPs can mitigate against this by securing payments using transaction risk analysis instead of strong customer authentication

How will you balance Strong Customer Authentication with customer service? Can you implement PSD2 without causing friction in the customer journey?

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In a few months time, PSD2 becomes law across the European Economic Area. the regulated use of Strong Customer Authentication changes how payment service providers interact with their customers. Managed badly, disruptions to the payment process will see customers take their business elsewhere, but those PSPs who manage it well, will have a competitive advantage.

Join our PSD2 webinar to explore the likely impact of PSD2 on customer relationships and learn what you need to do to prepare.

* Strong Customer Authentication vs Transaction Risk Analysis - Learn how Transaction Risk Analysis helps customer relationships, when you may use is and what you need to do NOW to prepare your fraud operations for PSD2.

*Putting Customer Communications at the Heart of Your PSD2 Strategy - When additional authentication requirements stop your customers from managing their accounts or making payments, how can you communicate with them to get things back on track fast?

*Hype or Reality? PSD2 and Machine Learning - Will PSD2 be the catalyst for you to add machine learning capabilities to fraud management? How will it help and what is it about PSD2 that builds the case for artificial intelligence and machine learning?

One minute of PSD2 wisdom from Matt Cox, who takes a look at what might happen with fraud once Strong Customer Authentication is securing payments under PSD2

Matt Cox discusses what PSD2 means for fraud - in this short clip Matt talks about what makes up Strong Customer Authentication including inherence, possession and knowledge and introduces the concept of Transaction Risk Analysis

What does PSD2 mean for the fraud operations of payment service providers? Here Matt Cox talks about why fraud is such a big part of PSD2 and how payment service providers can tackle the fraud requirements. Matt explains the benefits and difficulties introduced by Strong Customer Authentication and the role Transaction Risk Analysis can play in securing payments under PSD2.

AI and Machine Learning are popular topics but what role can they play in fighting fraud? With PSD2 on the Horizon Gabriel Hopkins takes a look at the different techniques that can be deployed in the fight against fraud.

Daniel discute o que significa a gestão de Fraude debaixo das regras PSD2, em especial a razão de que a gestão de fraude é uma parte tão importante da nova regulamentação e como prestadores de serviços de pagamento podem enfrentar os requisitos de fraude. Daniel explica os benefícios e as dificuldades introduzidas pela forte autenticação de cliente e que função a análise de risco da transação pode desempenhar na gestão de pagamentos sob PSD2

Daniel habla de lo que significa PSD2 y los riesgos de fraude: por qué el fraude es una parte tan importante de PSD2 y cómo los proveedores de servicios de pago pueden abordar los requisitos de gestión de fraude. Daniel también explica los beneficios y las dificultades introducidas por autenticación fuerte de cliente y qué papel el análisis de riesgo de la transacción puede tener en la seguridad de pagos bajo PSD2.

There's a lot of hype around AI and Machine Learning - Here Gabriel Hopkins discusses when and how it can help payment service providers manage fraud for PSD2 and also offers some words of wisdom about why you need a balance in fraud fighting techniques.

PSD2 brings Account Information Service Providers (AISPs) and Payment Initiation Service Providers (PISPs) to the fore. when the primary relationship the customer has is with these new service providers what will the affect on fraud be for Payment Service Providers?

Payment Service Providers are keen to implement PSD2 without impacting customer service. Gabriel Hopkins takes a look at what can be done to avoid false positives.

PSPs need to change how they manage fraud for PSD2, Gabriel Hopkins takes a look at the complexity of managing fraud under PSD2 as well as taking a look at the role of the Account Information Service Providers (AISPs) and Payment Initiation Service Providers (PISPs) With increasing hype about artificial intelligence and machine learning Gabriel will consider the role these technologies play in helping PSPs to adapt to the demands of PSD2

PSD2 is coming and it will impact how Payment Service Providers manage fraud. Brian Kinch takes a look at the first steps they can take to prepare fraud operations for PSD2

Payment Service Providers want to stop Strong Customer Authentication for PSD2 impacting customer experience. Brian Kinch discusses how Transaction Risk Analysis can help them to do this.