Bruce Curry, VP, EMEA C & R; Jordi Vallcorba, CCS Expert, FICO; Huw Vaughan, Sr. Business Strategy Consultant, FICO
Customer Engagement: How to manage omnichannel customer engagement and self-service from payment to restructure agreements
The world of customer contact and customer engagement has never been more challenging. In the ever-changing world of Covid-19, Collections operations across the globe are being stretched to breaking point. Whether it’s ongoing, significant customer demand; dealing with payment relief exit strategies; capacity constraints due to lockdowns; working from home challenges; second wave planning or local regulators taking a keen interest in operational resilience, the case for automation has never been more compelling. Come and see how FICO’s Omni channel communication solution, Customer Communication Services (CCS) helps organisations deliver automation and enhanced customer experience through the use of Artificial Intelligence.
In this webinar you will learn:
*How FICO can quickly design and build automated customer journeys in CCS using our Flows solution
*How you can rapidly change customer contact strategies using the agility of the solution
*What an automated customer journey looks and feels like to an end user