Name: Overcoming 3 Challenges That Are Ruining Your Digital Customer Management
Start: 2021-07-07T09:00:00Z
End: 2021-07-07T09:00:31.000Z
Location: BrightTALK
Rating: 5

FICO’s agile AI and machine learning technology helps the World’s biggest and most profitable organizations make and implement the best possible decisions across their operations. By harnessing the power of predictive science, rules and optimization, our customers accelerate their strategies to improve customer satisfaction, reduce risk and fraud, optimize operational efficiency and increase profitability. To find out how they do this register for our webinars.

Suchen Sie nach einem einfachen Weg, die Effektivität und Effizienz Ihrer Compliance im Bereich Finanzkriminalität weiter zu steigern? Nehmen Sie an diesem kostenlosen Webinar teil und erfahren Sie mehr über die Neuerungen in Siron® Anti-Financial Crime Solutions Release 19 - Neuerungen, die die Früherkennung verbessern, falsch-positive Ergebnisse reduzieren und die Fallbearbeitungsprozesse beschleunigen. 
Registrieren Sie sich noch heute und nehmen Sie an dem Webinar teil, bei dem Michael Blicker, Presales Principal Consultant bei FICO, Ihre Fragen beantwortet und ein Update zu den folgenden Themen gibt:
- mögliche Erweiterungen, die für alle Siron-Module gültig sind
- Siron Embargo
- Siron KYC
- Siron AML
- Roadmap der nächsten 18 Monate
Da wir in diesem kurzen Webinar nicht alle Details abdecken können, konzentrieren wir uns vor allem auf die Relevanz für die False-Positive-Reduktion und die Ermittlungsunterstützung. Für detaillierte Information stehen Ihnen gerne unserer Vertriebskollegen oder Partner zur Verfügung.

Erkennung von Finanzkriminalität und Update, was ist neu in Siron® 19

Looking for an easy way to further increase Financial Crime Compliance effectiveness and efficiency? Join us for this free webinar to hear about the innovations in Siron® Anti-Financial Crime Solutions Release 19— innovations that improve detection, reduce false-positives, and speed up case management processes. 
Register today and join Michael Blicker, Presales Principal Consultant from FICO, as he takes your questions and provides an update on the following topics:
- General Enhancements
Covering all enhancements which are valid across Siron Modules
- Siron Embargo
-	Siron KYC
-	Siron AML
-	Roadmap
Showing Roadmap items for the next 18 months
As we are not able to cover all details in that short Webinar, we focus mainly on relevance for false positive reduction and investigation support. For further details please contact your sales representative or one of our partners.

Improve Your Financial Crime Detection with Siron® 19

When the pandemic hit Sweden, Karolinska University Hospital in Stockholm needed to build new nursing schedules to accommodate a big influx of new nurses and healthcare workers for its ICU. They turned to Jeppesen, a division of Boeing that has developed market-leading digital aviation software, Jeppesen Crew Rostering, which employs FICO® Xpress Optimization. In just days, the Boeing team created rosters for more than 300 nurses and healthcare workers during the peak period, resulting in more workable shifts for staff and better coverage for the hospital.

For its achievements, Boeing’s crew solution team won the 2021 FICO® Decisions Award for AI, Machine Learning & Optimization. In this exclusive webinar, hear directly from the team at Boeing that managed this work. You will hear:
*How Boeing’s digital aviation software allowed them to deliver nurse schedules in a week
*How they structured the problem in the software
*How they overcame the challenges of building shifts under numerous restrictions, combining heuristics and exact methods to reach practical run times
*Benefits seen by Karolinska University Hospital
*How FICO Xpress solver can help your optimization projects run faster and better

This webinar will have practical applications to anyone who uses scheduling optimization, and logistics optimization more broadly. Join us for lessons from the front lines of the COVID crisis.

Register Today!

Scheduling Opti. in a Crisis: How Boeing Helped a Hospital Respond to COVID-19

"With families continuing to struggle to make ends meet, lenders that find the right combinations of digital-first customer support will experience the benefits, including longer-term customer loyalty and insurance against being left in the wake of more ambitious peers.”
 
A new article from McKinsey, Holistic Customer Assistance Through Digital-First Collections, spells out the gains from using technology to improve debt collection in the pandemic – and after. The article notes that lenders using the right tools in the right combination have seen reductions in NPLs of 20 to 25 percent, alongside huge cost takeouts, lower conduct risk, and more than 25 percent boosts to customer engagement. One lender shortened its average repayment time by as much as five times.
 
Join one of the article’s authors, Matt Higginson of McKinsey, and Bruce Curry from FICO to discuss the article’s findings and recommendations for your business. We will discuss:
 
*What is the state of customer assistance today?
*What actions are lenders taking now (in the shift to digital-first)?
*How can improved customer assistance add value?
*How do lenders get started on a customer assistance transformation?
 
This free webinar will help you build your roadmap for collections success as the economy opens back up, government support schemes end, and borrowers grapple with their finances.
 
REGISTER NOW

The Digital-First Collections Strategy Imperative – McKinsey & FICO

Designing an agile supply chain has always presented a set of unique challenges, which now includes ensuring it can withstand a global pandemic. However, despite the urgent need to add flexibility and durability to their supply chain design strategies, many decision-makers are trying to do this with informal business processes and ad-hoc teams, as well as sub-standard tools, applications and spreadsheets.

This webinar, featuring supply chain experts from FICO and Optilon, will provide a blueprint for building and strengthening your supply chain resiliency through well-proven strategies and technology. We’ll explain how you can implement effective business processes, cross-organizational teams and leading-edge technology to:
•	Optimize costs and output by synchronizing decisions, identifying bottlenecks and balancing trade-offs
•	Simplify change management by creating a future-state roadmap with scenario comparisons and analyses that augment your business acumen
•	Increase speed with tailored solutions to meet specific business objectives
•	Reduce risk and uncertainty by anticipating and recovering from disruptions faster

The solutions necessary to succeed in an unpredictable and challenging environment have never been more powerful. Register today to learn more!

FICO Webinar: Designing Your Supply Chain Network for 2021 & Beyond

Mathematical optimization gives companies the capability to predict and respond in the most efficient and profitable manner in order to cope with their highest priority issues.
 
Join, May 18th,  this 60-minute webinar from FICO and Artelys to:
•	Learn how to unleash the full potential of mathematical optimization
o	How can we make better decisions using mathematical optimization?
o	Improve the collaboration between operations researchers/data scientists and business users with a live demo
•	Hear about exciting real life case studies where Xpress Optimization has been applied
o	RTE – European market clearing algorithm
o	Nice Airport – Long term airport resource planning
o	Nestlé – Decision optimization for pricing and supply Chain
o	Southwest Airlines – Optimizing aircraft, employees, and 3,500 flights per day
•	See how FICO and Artelys can help you in your business
If your company, like so many now as a result of the pandemic, has to navigate a constantly changing business landscape, then mathematical optimization could be an invaluable tool for you to undertake the new normal. 
Register Now!
FICO and Artelys have been working together for over 20 years, providing optimization services and solutions to a diverse range of industries from transportation & logistics, energy, retail and manufacturing.

We hope you can join us and enjoy the session!

FICO-Artelys Webinar: Mathematical Optimization: Unleash its full potential

Selbst kleine Verbesserungen in der Effizienz Ihrer Lieferkette oder Ihrer Logistikplanung können sich zu enormen Einsparungen summieren. Aber diese Verbesserungen durch Experimentieren und Fehler zu finden, ist reine Zeitverschwendung, wenn Sie diese Ergebnisse mit mathematischer Optimierung schneller erreichen können.
Egal, ob Sie neu in der Optimierung sind oder diese bereits nutzen, nehmen Sie sich 45 Minuten Zeit, um zu sehen, wie Sie mit den Fortschritten in dieser Technologie schnell neue Vorteile erzielen können. Das globale Analytikunternehmen FICO und das Optimierungsunternehmen Optano haben sich zusammengeschlossen, um Produktion und Logistik zu verbessern und werden die Geheimnisse einer effektiveren Optimierung teilen.

Entdecken Sie:
- Wie mathematische Optimierung Ihre Strategien und Rentabilität verbessern kann
- Wie die Partnerschaft von FICO & Optano Ihrem Unternehmen zugutekommt mit Fallstudien zur Logistikplanung in der Automobil- und High-Tech-Industrie

Registrieren Sie sich hier!

Webinar: Mathematische Optimierung - Fortschritte in Logistik und Planung

FICO & OPTANO Webinar: How mathematical Optimization can help you make better decisions

Let’s demonstrate the benefits of using Optimization technology.

Join us for this joint Webinar to learn how optimization can be used to make better decisions and why the usage of FICO and Optano are offering great advantages. 

Take your time and let us demonstrate the benefits of using Optimization technology.

In this 45-minute session you will learn about:
•	The Strong partnership from FICO & Optano and why the combination of both is useful
•	What key benefits of the mathematical Optimization are and how it will help you within your decision strategy
•	Use cases to show expertise within Logistics Planning in the automotive and High-tech industry
 
Register Now!

How mathematical Optimization can help you make better decisions?

What are your most pressing challenges within your supply chain? Are you seeing unexpected delays, or costs, or other issues that impair your results?

Nearly every mid- to large-sized company has invested in data and analytics, yet very few are able to use that data to conquer complex supply chain issues swiftly. Join us in our next FICO Webinar to learn why Business Outcome Simulation (BOS) – the ability to compare and analyze multiple possible scenarios – is critical to solving these challenges. With the right decision technology, it is possible to convert seemingly intractable business challenges into straightforward choices.

What you’ll learn with practical case studies:
•	How to reduce decision complexity by enabling business and technical users to run what-if analyses and quickly compare multiple possible scenarios.
•	How to protect and maximize your current investments in data science and prescriptive analytics by ensuring applications are deployed.
•	Why this combination—empowered end-users and rapidly deployable business applications—are so critical to unlocking the fastest possible ROI.

Register Now!

FICO Webinar: Business Outcome Simulation- Putting Decisions into Action

Estimates suggest banks and other financial institutions lose up to 6 billion dollars a year to fraudsters using fictitious identities. in this presentation, Liz Lasher shares knowledge on why synthetic identity fraud is so ubiquitous and pernicious, how it is being committed and where financial institutions should concentrate their efforts in order to bring it under control.

Synthetic Identity Fraud - Latest Insights on a Real Fraud Problem

Eolo, an Italian telecommunications company providing wireless internet bandwidth, has applied mathematical optimization to scale with its growing customer base.  This directs network traffic when pathways become congested, providing a reliable mobile internet service in mountainous and wet geographical areas. 
 
Join us for this 30’ complimentary webinar to learn more about:
>>How they’ve used FICO’s optimization technology to provide reliable wireless internet in rural areas and valleys
>>How they’ve found the most efficient way to deliver a quick and stable service, whilst managing the variations in customer demand and weather conditions
>>How they now can route the network traffic in the most efficient manner

Register today!

FICO Webinar: Network Traffic Optimization – A Case Study

The COVID-19 crisis has been exploited by fraudsters, skyrocketing the number of attacks perpetrated. Scams have cost banks more than €24 billion over the past two years, and all the European banks and institutions agree that 2020 figures will be much higher. Scams are up 66% in the first 6 months of this year, with the trend showing no signs of slowing down.
How are you changing your processes to fight scams? How are other banks combatting authorize push payment fraud and other schemes?
FICO has a unique perspective on scams fraud, based on our work with banks around the world. Don’t miss our webinar How to Fight Fraud from Scams, 25th of November at 11 am CET, where our expert James Roche will share with you insights and best practices to avoid fraud scams.
Join us to discuss:
•	Prevalent scam types today
•	The impact of COVID-19 on scams
•	How to identify scams secure a payment flow in real time, and protect your organisation and your customers 
•	2021 trends

James Roche
Senior Consultant, FICO
Before joining FICO, James has worked in the fraud and business transformation functions at major global banks including Santander and Barclays. James has substantial experience in delivering strategy and solutions for authentication, driven by regulatory initiatives including PSD2 and strong customer authentication, Open Banking and 3D Secure v2.

FICO Webinar: How to Fight Fraud from Scams

November 11, 2020 
10:00 am UK GMT| 11 am CET | 
Complimentary Webinar: 60 mins

Data Scientists and Operations Researchers can now deploy their Python models into user-friendly apps in FICO Xpress Insight. The models can be of any type—statistical regression, forecasting, or machine learning-based, etc.—and utilize any optimization solver. Users can also leverage the Python package ecosystem, explore data, and execute and compare scenarios.
 
To see all of this in action, register for our upcoming webinar to see how you can quickly and easily integrate Python with Xpress Insight. We’ll show you:
* How you can work in a collaborative environment to compare different scenarios
* Share results with your peers all within a non-technical interface
* Gain a deeper understanding of how to account for trade-offs and sensitives in business problems, enabling you to make better decisions
 
Finally, Python users can stop watching their analytics sit on the shelf and instead get them where they belong—into the hands of decision-makers. Join us to learn how!   

Register Today! 

Meet Our Presenters:
David Wright, Senior Director, Optimization Solutions EMEA - FICO ; Juan Manuel Garcia Lopez, Senior Presales Consultant - FICO

Easy Deployment of Python Analytic Model as Web Applications with Xpress Insight

Many Africans are struggling with a wave of debt, resulting in an enormous rise in delinquencies. For lenders, retailers, telecoms and debt collection agencies, managing the spike in customers in collections has put a strain on operations.

Some African lenders have found a better way to manage this debt tsunami. By using an automated omnichannel approach, they have seen improvements such as:
*6% increase in the number of paying accounts
*18% increase in the average payment amount
*Cycle 1 cure rates improving by 8%
*Cycle 1 roll rates reducing by 5%

What’s their secret? Join this 60-minute webinar to learn about:
*New strategies in debt management – automated, digital and omni-channel
*Ways of increasing your collections effectiveness using analytics
*Developing optimal customer contact strategies
*Creating a better customer experience when your customers need you most

Register now!

FICO Webinar: Improve Your Communications to Manage the Rise in Delinquencies

FICO Webinar: Identity in Digital Banking
Thursday, October 15th, 2020
11 AM CET 
Free Webinar
60 Minutes

Face-to-face interactions are currently difficult, making the smooth adoption of digital channels imperative. The need to verify customers’ identities remotely is now more important than ever. More and more organizations are now implementing new digital strategies.
Join FICO on this webinar and discover how to implement new digital strategies to:
•	Expedite KYC processes that meet regulatory requirements 
•	Cut fraud losses due to application fraud by criminals using stolen identities 
•	Reduce application abandonment and ensure customer satisfaction

Meet Our Presenters:
Jonathan Williams 
Principal Consultant, Mk2 Consulting 
Jonathan is an expert in financial technology, telecoms and cybersecurity. He is an independent advisor and is co-author of the BSI code of practice for digital identification and strong customer authentication (PAS499)

Michael Blicker
Senior Consultant, FICO
Michael Blicker has over 25 years of experience in the financial industry. He possesses extensive domain knowledge and expertise in the Compliance field, ranging from KYC, FATCA/CRS to Anti-Money Laundering, Counter-Terrorism Financing and Fraud.  

James Roche
Senior Consultant, FICO
Before joining FICO, James has worked in the fraud and business transformation functions at major global banks including Santander and Barclays. James has substantial experience in delivering strategy and solutions for authentication, driven by regulatory initiatives including PSD2 and strong customer authentication, Open Banking and 3D Secure v2. 

Sarah Rutherford 
Director Marketing portfolio, FICO
Sarah has worked in the IT sector for 20 years and has been focused on solutions that tackle identity fraud for the past decade. An enthusiastic blogger, Sarah has blogged about subjects as diverse as identity management, fraud and cybersecurity, payments

FICO Webinar: Identity in Digital Banking_Oct 15

FICO Webinar: Improve Your Financial Crime Detection with Siron® 19 and Alert & Case Manager 

Looking for an easy way to further increase Financial Crime Compliance effectiveness and efficiency? Join us for this free webinar to hear about the innovations in Siron® Anti-Financial Crime Solutions Release 19 as well as the new Alert & Case Manager (ACM) release — innovations that improve detection, reduce false-positives and speed up case management processes. 
Register today and join Heike Jennewein, principal consultant from FICO, as she takes your questions and provides an update on the following topics:
-	Siron® Embargo – Integration with ACM and the new wire-stripping prevention functionality.
-	Siron® AML – Updated link analysis for network detection.
-	Siron® KYC - Enhanced screening and check logic (treatment of name initials, synonyms, etc.) to reduce false positives and mitigate risks leading to missed name matches.
-	Alert & Case Manager (ACM) – Holistic 360-degree view of customer activity across Siron® KYC, AML and Embargo and improved administration with extended workflow functionalities such as configurable shortcuts, case types and queue definition.

Meet our Presenter:
Heike Jennewein joined FICO Germany in June 2015 as a Pre-sales Consultant.
She has more than 20 years of experience in the anti financial crime area. Before Heike joined FICO she was working as fraud and business analyst, as well as product manager for international companies.

FICO Webinar: Improve Your Financial Crime Detection with Siron® 19

Customers are increasingly going digital. The pandemic is likely to accelerate this shift. So how can identity proofing and authentication protect your organization and keep your customers happy and safe?
 
Join us for a complimentary webinar and learn:
 
•	Why is digital identity more important than ever?  
•	What is the difference between identity validation & verification vs. authentication?
•	Onboarding: make it easy and accurate with OCR/chip/MRZ data extraction and pre-population of application forms 
•	Authentication: explore device recognition, keystroke analysis and voice biometrics
•	Streamline processes: combine eKYC for compliance and anti-fraud purposes
•	Food for thought: could Telco’s become the digital identity providers of the future?

Register Today!

Webinar:Improving Customer Experience Whilst Protecting Against Identity Fraud

Great digital experience doesn’t always mean great customer experience. A siloed approach to customer management will result in disconnected decisions, that will lead to unhappy customers, who are very likely to switch their financial institution. Join this webinar to learn how to turn the three main challenges faced by financial institutions today into tomorrow’s strengths.

Overcoming 3 Challenges That Are Ruining Your Digital Customer Management

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Overcoming 3 Challenges That Are Ruining Your Digital Customer Management

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