4 Ways to Create Unforgettable Customer Experiences

Presented by

Sameer Athalye, Sr. Director, Enterprise Product Marketing, Talend

About this talk

We all know what builds great customer relationships: consistent and relevant experiences across channels, plus the confidence that their private data is protected and the delight of having their needs anticipated. That’s all easier said than done. Despite organizations’ best efforts to achieve a 360-degree view of their customers, customer experiences are broken. Two-thirds of customers are unhappy with their experiences, and 58% of customer support leaders say they’re unhappy with the services they provide. In most cases, the problem is that organizations have settled for bad customer data — data that’s siloed, disconnected, and low quality. Attend this session to learn how organizations across industries use Talend to overcome bad data and reshape the customer experience. You’ll learn how to get on the path to maintaining and scaling data health, including how you can use Talend to: - Improve data sharing for frictionless omnichannel experiences - Overcome bad customer data that’s breaking customer experience - Protect private data without slowing your business down - Understand your customers well enough to anticipate their needs Get inspired by real-world examples of what you can accomplish with Talend Data Fabric, and start creating unforgettable experiences for your customers.

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Talend, a leader in data integration and data integrity, is changing the way the world makes decisions. Talend Data Fabric is the only platform that seamlessly combines an extensive range of data integration and governance capabilities to actively manage the health of corporate information. This unified approach is unique and essential to delivering complete, clean, and uncompromised data in real-time to all employees. It has made it possible to create innovations like the Talend Trust Score™, an industry-first assessment that instantly quantifies the reliability of any data set. Over 6,500 customers across the globe have chosen Talend to run their businesses on healthy data. For more information, please visit www.talend.com.