Episode 1 – Customer story: Stopping the Bad, Enabling the Good

Presented by

Gary Newe RVP Field Product Management, F5

About this talk

Automated and manual fraud targeting your customers' identity can jeopardise strategic business outcomes and inflict massive losses. Organisations struggle to mitigate fraud because security controls impact the user experience – 61% of consumers report switching to a competitor that delivers a better web experience. It is more important than ever to protect your customers without frustrating them. Join us for the first part of this customer story, where you will find out: • How a financial institution addressed its user experience and security goals. • How they were able to create a frictionless user experience. • How the F5 Shape and Okta solution was applied to prevent automated and targeted identity attacks.

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