Meeting sky-high customer service expectations: Are your teams & tech ready?

Presented by

Amit Unadkat, Liz Gillette, Alexis Greenwood, Lionel Bodin, Vinod Perla

About this talk

The events of 2020 have compelled organizations to fast-track their digital transformation efforts, and no area is experiencing this development more intensely than customer service. Customer expectations continue to increase, even as the shift to a work-from-home workforce and growing demand for contact-less interactions force a re-thinking of how businesses deliver goods and services. Join Logic20/20 at our panel event for an in-depth look at three of the trends that are reshaping customer service as we look ahead to 2021 and beyond, and get ready to learn: • How companies are adapting to changing customer habits and expectations • Why strategy is critical for aligning customer service and IT • Which platforms are enabling rapid transformation

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We have been solving large-scale, complex digital business strategy challenges for over thirty years. Our solutions are designed to evolve with an ever-changing digital landscape. What makes us different? Primitive Logic’s unique, time-tested approach applies mindfulness to digital transformation. Cut through the noise to empower your business to thrive in the rapidly changing digital world.