Organizations are fast-tracking their digital transformation efforts, and no area is experiencing this development more intensely than customer service. Customer expectations continue to increase, even as the shift to a work-from-home workforce and growing demand for contact-less interactions force a re-thinking of how businesses deliver goods and services.
Join Logic20/20 at our panel event for an in-depth look at three of the trends that are reshaping customer service as we look ahead. Get ready to learn:
• How companies are adapting to changing customer habits and expectations
• Why strategy is critical for aligning customer service and IT
• Which platforms are enabling rapid transformation