Presented by
Robin Gareiss, President, Nemertes Research
Turbocharge Customer Experience in Your Next Digital Transformation Initiative
About this talk
All the rage these days is about improving customer experience (CX). It's a cornerstone of any digital transformation strategy. But how, in practice, do companies do it? Which technologies are must-haves, particularly in the contact center, and which should be on the planning list?
Nemertes Research has conducted an in-depth study tracking the digital transformation initiatives of 798 organizations across 12 countries, and another with 223 companies examining contact-center technologies and best practices.
This webinar provides IT and business professional with data-based, actionable advice for prioritizing technology investments that bolster customer experience for 2018 and beyond. You'll also learn how companies define digital transformation--and where CX fits in, based on real-world case studies. And, we'll cover how to build an effective business case for your next CX-driven initiative.
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Nemertes is a research-based advisory and strategic consulting firm that analyzes the business value of emerging technologies. Since 2002, we have provided strategic, client-centric recommendations based on data-driven operational and business metrics to help organizations deliver successful technology transformation to employees and customers. Simply put: Nemertes’ better data helps clients make better decisions.
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