Bringing Your Contact Center into the Modern Age

Presented by

Irwin Lazar, Vice President and Service Director, Nemertes Research

About this talk

The contact center is rapidly changing as organizations seek to leverage it to improve customer engagement, support digital transformation, and build lasting relationships. Key to these efforts are emerging technologies including cloud-delivered services, Omnichannel, and Artificial Intelligence. In this webinar we'll share the results of the Nemertes 2017/18 Contact Center and Customer Engagement Benchmark and provide you with the guidance you need to ensure customer engagement success.

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Nemertes is a research-based advisory and strategic consulting firm that analyzes the business value of emerging technologies. Since 2002, we have provided strategic, client-centric recommendations based on data-driven operational and business metrics to help organizations deliver successful technology transformation to employees and customers. Simply put: Nemertes’ better data helps clients make better decisions. Please note: Nemertes owns the copyright to all content in this channel. You may not use, post, print, or repurpose any of material without the express, written consent of Nemertes. You may retweet or share only that content that Nemertes posts on its social media sites.