Presented by
Irwin Lazar, Vice President and Service Director, Nemertes Research
Bringing Your Contact Center into the Modern Age
About this talk
The contact center is rapidly changing as organizations seek to leverage it to improve customer engagement, support digital transformation, and build lasting relationships. Key to these efforts are emerging technologies including cloud-delivered services, Omnichannel, and Artificial Intelligence. In this webinar we'll share the results of the Nemertes 2017/18 Contact Center and Customer Engagement Benchmark and provide you with the guidance you need to ensure customer engagement success.
Nemertes
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Better data. Better decisions.
Nemertes is a research-based advisory and strategic consulting firm that analyzes the business value of emerging technologies. Since 2002, we have provided strategic, client-centric recommendations based on data-driven operational and business metrics to help organizations deliver successful technology transformation to employees and customers. Simply put: Nemertes’ better data helps clients make better decisions.
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