DCX Series [Ep. 2]: How to Capitalize on Digital Customer Experience

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Presented by

Robin Gareiss, President & Founder, Nemertes Research

About this talk

Nemertes recently completed an extensive research project evaluating how companies are transforming their customer experience. In the second episode of our Digital Customer Experience webinar series, you'll learn: • How are companies organizing to transform CX? • Who runs the projects, and who is on the teams? • What is a typical budget for digital CX? • What technologies are crucial for success? • How do companies measure success? • Which vendors receive the highest scores from their customers? We look forward to sharing this information with you!

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Nemertes is a research-based advisory and strategic consulting firm that analyzes the business value of emerging technologies. Since 2002, we have provided strategic, client-centric recommendations based on data-driven operational and business metrics to help organizations deliver successful technology transformation to employees and customers. Simply put: Nemertes’ better data helps clients make better decisions. Please note: Nemertes owns the copyright to all content in this channel. You may not use, post, print, or repurpose any of material without the express, written consent of Nemertes. You may retweet or share only that content that Nemertes posts on its social media sites.