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Disruptive Technologies: A Quarterly Update

Quantum computing. Quantum cryptography. What are they?

Find out why vendors like IBM, Microsoft, Intel, and others are placing a bet on these technologies, and what they mean for enterprise technology.

Join Nemertes' CEO and resident futurist Johna Till Johnson for a quarterly update on these disruptive technologies.
Recorded Dec 19 2018 30 mins
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Presented by
Johna Till Johnson, CEO & Founder, Nemertes Research
Presentation preview: Disruptive Technologies: A Quarterly Update

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  • NGN [Ep.3] New Normal: The Case for SD-WAN in 2020 Apr 16 2020 3:00 pm UTC 60 mins
    John Burke, CIO and Principal Research Analyst, Nemertes Research
    Next Generation Networking Ep. 3: SD-WAN is rapidly becoming the new normal in enterprise WANs - this session will explore why and how, and do a deeper dive into adoption, deployment, and operations data from Nemertes' 2020-2021 Next Generation Networking Research Study.
  • NGN [Ep.2] Pull Yourself Together! Enterprise WANs for the Hybrid Multicloud Era Mar 25 2020 3:00 pm UTC 60 mins
    John Burke, CIO and Principal Research Analyst, Nemertes Research
    Enterprises operate across many clouds, but their WANs are typically still built around a data-center-centric architecture. Join Nemertes as we use the results of our Next Generation Networking 2020-2021 Research Study to highlight how forward-looking enterprises are reshaping their WANs to meet the needs of their multicloud.
  • NGN [Ep.1] Connecting the Dots: Next Generation Networking Mar 17 2020 3:00 pm UTC 60 mins
    John Burke, CIO and Principal Research Analyst, Nemertes Research
    Networking is undergoing a transformation. Wireless standards and services like 5G, Wifi6, LTE and Ongo are changing how wireless WANs and private networking operate. SD-WAN is driving a sea change in how WANs are provisioned and secured. Technologists are confronting emerging use cases like edge computing and IoT.

    All of these shifts are driving the need to re-architect, re-engineer, and re-think how networking is done, from private and local networks to the WAN.

    But how should they measure success? What does it mean to “successfully” redesign a network?

    This webinar delves into the operational and business success metrics for networking, and delivers the technologies and practices that correlate with that success.

    Participants will walk away with a set of usable metrics and pointers for crafting their own success strategies for next-generation networks.
  • Better Agent Tools = Better Customer Service Mar 10 2020 6:00 pm UTC 60 mins
    Robin Gareiss, President and Founder, Nemertes Research and Gayathri Krishnamurthy, Product Marketing Director, NICE inCont
    Is your contact center system working against you? Research shows that agents’ No. 1 goal is helping customers – and their No. 1 challenge is struggling with hard-to-use tools. Agent desktops often lack contextual, relevant data to help them promptly solve customer problems—and capitalize on opportunities. That’s contributed to poor KPIs, such as handle times and first contact resolutions impacting customer experience. Agents can’t improve issue resolution unless their contact center improves access to better customer data, analytics, and applications.
    This webinar presents tools your team needs to:

    • Access customer data and context effortlessly
    • Improve customer success metrics with an integrated desktop
    • Improve customer experience through faster problem resolution
    • Reduce call backs by resolving the issues, the first time

    Streamlining agent technology with analytics tools gives them the speed to solve customer issues, right at the first interaction. And, organizations are uncovering measurable success metrics: Customer ratings improve by 51.9%, and operational costs drop by 22.7%, according to Nemertes Research.

    Join Robin Gareiss, President and Founder at Nemertes Research and Gayathri Krishnamurthy, Product Marketing Director at NICE inContact in this webinar!
  • How Agent Analytics Bolsters CX Feb 27 2020 4:00 pm UTC 60 mins
    Robin Gareiss, President and Founder, Nemertes Research
    Financial-services organizations must manage some of the most complex customer interactions of any industry. Customers have high expectations for knowledgeable service reps handling sensitive financial questions quickly, accurately, and following all regulations.

    Improving customer experience starts with empowering agents to serve them effectively. Doing so requires analytics and artificial intelligence.

    This webinar will showcase how financial-services companies are leveraging agent analytics and AI assistance to give them data, knowledge, and context to deliver stellar customer experience. Nemertes will present real-world data showing how these technologies can boost revenue, improve customer ratings, and reduce cost.
  • How 5G Is Transforming Enterprise WAN Architecture Feb 19 2020 4:00 pm UTC 60 mins
    Johna Till Johnson, CEO and Founder, Nemertes Research
    5G isn't just a faster cellular technology. It has several characteristics that are driving WAN transformation in 2020 and beyond. For the first time in over decade, enterprise architects have a new arrow in the WAN technology quiver--which means it's time to rethink WAN design.

    Specifically, 5G delivers:
    * High bandwidth. Gigabit-speed bandwidth enables 5G services to work as alternate WAN connectivity options
    * Low latency. 10X reduction in latency means 5G works well for sensitive applications like IoT and multimedia
    * WAN-friendly pricing. Carriers are rolling out pricing structures that allow WAN architects to build out predictable-cost networks based on 5G
    * Embedded security. With the right products, 5G can deliver embedded security at the physical layer.

    Finally, SD-WAN enables enterprise users to mix and match 5G and wireline technologies for optimal performance.

    Find out how enterprise organizations are taking advantage of 5G's capabilities, together with SD-WAN, to deliver WAN transformation.
  • Workplace Collaboration: 2020 Predictions Recorded: Feb 6 2020 48 mins
    Irwin Lazar, VP and Service Director, Nemertes Research
    What are the hot collaboration trends heading into 2020 and beyond? And more importantly, what should IT leaders do to ensure success? Join Nemertes' Service Director, Irwin Lazar, to learn the critical developments that will shape workplace transformation in the next year.

    The following topics will be covered:
    - Calling platforms and the shift to the cloud
    - Team collaboration as the new work hub
    - Meetings and video-centric collaboration
    - Workflows, APIs, and CPaaS
    - AI, Machine Learning, and Robotic Process Automation
    - Analytics, security, and management

    We look forward to sharing this information with you!
  • Intelligent, Agile, Active: AIOps and the Next Network Recorded: Jan 21 2020 41 mins
    John Burke, CIO and Principal Research Analyst, Nemertes Research
    The next generation of networking brings intelligence to the network from core to edge, harnessing the power of AI to drive greater agility in meeting business needs. Join us as we look at how businesses use the foundational elements of the new network, such as SDN and SD-WAN, to prepare for the advent of AIOps and the creation of a more autonomous, self-managing, self-healing network.
  • Workplace Collaboration: 2020 Predictions Recorded: Dec 17 2019 49 mins
    Irwin Lazar, VP and Service Director, Nemertes Research
    What are the hot collaboration trends heading into 2020 and beyond? And more importantly, what should IT leaders do to ensure success? Join Nemertes' Service Director, Irwin Lazar, to learn the critical developments that will shape workplace transformation in the next year.

    The following topics will be covered:
    - Calling platforms and the shift to the cloud
    - Team collaboration as the new work hub
    - Meetings and video-centric collaboration
    - Workflows, APIs, and CPaaS
    - AI, Machine Learning, and Robotic Process Automation
    - Analytics, security, and management

    We look forward to sharing this information with you!
  • Taking Cybersecurity to the Next Level: Bellwether Technologies Recorded: Dec 11 2019 47 mins
    Johna Till Johnson, CEO and Founder, Nemertes Research
    There are hundreds of cybersecurity tools on the market. But which ones genuinely improve operational security? There's only one way to be certain. Find out from this webinar which technologies (and vendors) correlate with improved Mean Total Time to Contain (MTTC) threats--and which don't. From advanced analytics, AI, and machine learning to automation, you'll learn which technologies really deliver.
  • Banks Find Transformation Success With Advanced Technologies Recorded: Nov 21 2019 52 mins
    Robin Gareiss, President and Founder, Nemertes Research
    Thanks to technology innovation, banking is undergoing significant transformation. Nemertes has studied transformations of hundreds of financial-services companies in the past three years. This webinar will focus on banking, with details on the actual transformations completed--and their results, measured quantitatively with metrics such as revenue increase, customer ratings improvement, and cost decrease. We also will examine emerging technologies, such as AI, analytics, and self-service, to see how they are helping organizations succeed.

    Join BrightTALK's FinTech Insights group on LinkedIn!
    - http://bit.ly/2PLQXG3
  • Solid Proof that AI Boosts Sales: Here's What You Need to Do Next Recorded: Nov 14 2019 47 mins
    Robin Gareiss, President and Founder, Nemertes Research
    When done right, AI can dramatically improve revenue for organizations by delivering contextual information and predictive recommendations directly to customers or to the employees assisting them. Nemertes has conducted real-world research on actual revenue increases organizations have found when they add AI to their technology portfolio. The results are compelling. In this webinar, we will review:
    *Which specific AI technologies are driving the most substantial revenue increase
    *How much those increases are
    *What organizational best practices correlate with success
    *How salespeople, contact-center agents, and other employees can leverage these technologies for success
    *Key steps the IT staff supporting the technology must follow
  • What is the Greatest Value of Nemertes Research? Recorded: Nov 4 2019 2 mins
    Nemertes Research
    What is the greatest value of Nemertes Research? Find out what some of our clients think about us and how we have helped their companies. Nemertes is here to give you better data and help you make better technology decisions. Let us know how we can help you!
  • CCS [Ep.6]: Next-Generation Cybersecurity - Policy Process and Organization Recorded: Oct 31 2019 59 mins
    Johna Till Johnson, CEO and Founder, Nemertes Research
    Cloud and Cybersecurity Series [Ep.6]: Next-Generation Cybersecurity: Policy Process and Organization

    Resources are finite. So deploying them wisely is what differentiates successful cybersecurity organizations from those that are less successful. Find out how these successful cybersecurity organizations are structured, what policies they have in place, and what strategies they do—and don’t—follow to protect their enterprise organizations.
  • CCS [Ep.5]: Application Security Meets Multicloud Recorded: Oct 23 2019 50 mins
    John Burke, CIO and Principal Research Analyst, Nemertes Research
    Cloud and Cybersecurity Series [Ep.5]: Application Security Meets Multicloud

    Enterprises are developing and buying applications to run everywhere: across multiple clouds, multiple data centers, desktops, mobile devices, and IoT devices. In a multicloud environment, IT needs to take a multipronged approach to securing applications.

    We'll how organizations approach securing their applications for the multicloud, ranging from changes in the development process to the embrace of security technologies including IAMaaS, microservice authentication, and enterprise secure cloud access and policy enforcement (ESCAPE).

    This webinar presents data from Nemertes' in-depth research study of 335 organizations in 11 countries across a range of vertical industries.
  • ICE [Ep.6]: Setting Budgets, Finding Stakeholders for AI-Enabled DCX Projects Recorded: Oct 22 2019 56 mins
    Robin Gareiss, President and Founder, Nemertes Research
    Intelligent Customer Engagement Series [Ep.6]: Setting Budgets, Finding Stakeholders for AI-Enabled DCX Projects

    As IT and business leaders evaluate their how to use AI to improve customer experience, one of the biggest roadblocks is funding.

    This webinar provides step-by-step guidance on finding stakeholders to fund the projects, with specific data on how much companies are spending today on their AI-enabled initiatives.
  • The Brave New World of 5G Recorded: Oct 17 2019 54 mins
    Johna Till Johnson, CEO and Founder, Nemertes Research
    5G is here. But what does it mean, and how can a new wireless standard transform enterprise organizations? Find out here. We'll delve into the changes 5G brings to wireless services, and how those changes will affect businesses today and going forward. And we'll provide practical next steps for organizations looking to move towards 5G.
  • ICE [Ep.5]: CX Success Stories Require Technology, Leadership, Data Recorded: Oct 9 2019 59 mins
    Robin Gareiss, President and Founder, Nemertes Research
    Intelligent Customer Engagement Series [Ep.5]: CX Success Stories Require Technology, Leadership, Data

    A great story requires more than a compelling narrative. Marketing teams can significantly elevate their success with the right combination of leadership, technology, and data derived from well-planned customer interviews.

    Crafting that perfect story requires an expanded mindset about what comprises “marketing.”

    In this webinar, join Nemertes Research President Robin Gareiss, who recently completed detailed research with 518 companies on how they use advanced technologies and reshape their organizational structure to improve customer experience. Based on this research and her experience as a journalist, marketing content developer, and CX advisor, she will cover:

    1. Organizational overhaul: Why a Chief Customer Officer is vital, and how the CMO and CCO work together for joint success.
    2. Technology leverage: What are the key technologies and contact-center initiatives that result in measurable CX success—ultimately delivering crucial data to marketing teams that support their success stories?
    3. The perfect story: How to conduct interviews that get real-world data to support your mission.
  • CCS [Ep.4]: Next-Generation Cybersecurity - Technology Foundations Recorded: Oct 1 2019 53 mins
    Johna Till Johnson, CEO and Founder, Nemertes Research
    Cloud and Cybersecurity Series [Ep.4] Next-Generation Cybersecurity - Technology Foundations

    The bad news? Threats evolve. Bad actors continue to improve their games.
    The good news? Cybersecurity technology is also evolving and improving. This webinar drills down into the emerging technologies that successful cybersecurity organizations are deploying to protect their firms. Find out what works, what's a waste of resources--and how to deploy the technologies that work.
  • ICE [Ep.4]: Analytics' Role in Improving DCX Recorded: Sep 26 2019 45 mins
    Robin Gareiss, President and Founder, Nemertes Research
    Intelligent Customer Engagement Series [Ep.4]: Analytics' Role in Improving DCX

    Information is king, and without both real-time and historical data, it's nearly impossible to deliver the experience customers are expecting.

    Analytics tools are providing incredible insight to companies about customer sentiment, agent performance, and predictive actions.

    In this webinar, learn how successful organizations are using analytics to drive more revenue, reduce costs, and improve the customer experience.
Better data. Better decisions.
Nemertes is a global research-based advisory and consulting firm that analyzes the business value of emerging technologies. Since 2002, we have provided strategic recommendations based on data-driven operational and business metrics to help organizations deliver successful technology transformation to employees and customers. Simply put: Nemertes’ better data helps clients make better decisions.

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  • Live at: Dec 19 2018 4:00 pm
  • Presented by: Johna Till Johnson, CEO & Founder, Nemertes Research
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