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DCX Series [Ep. 5]: Is Artificial Intelligence Ready for Primetime?

All the rage these days is about AI, or artificial intelligence. Enterprise and business leaders do not rate AI as the most transformative technology for their Digital Customer Experience (DCX) strategies, but it's near the top. In this webinar, you'll learn:
*What is the top transformative technology and why?
*What are the adoption plans for AI in companies' DCX strategies?
*How are companies using AI in the contact center, to measure customer success, and to engage customers?
*What are the key benefits--and they key problems--with AI?
*Which AI technologies do companies plan to use?

We look forward to sharing this information with you!
Recorded Oct 4 2018 49 mins
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Presented by
Robin Gareiss, President & Founder, Nemertes Research
Presentation preview: DCX Series [Ep. 5]: Is Artificial Intelligence Ready for Primetime?

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    Robin Gareiss, President & Founder, Nemertes Research
    All the rage these days is about AI, or artificial intelligence. Enterprise and business leaders do not rate AI as the most transformative technology for their Digital Customer Experience (DCX) strategies, but it's near the top. In this webinar, you'll learn:
    *What is the top transformative technology and why?
    *What are the adoption plans for AI in companies' DCX strategies?
    *How are companies using AI in the contact center, to measure customer success, and to engage customers?
    *What are the key benefits--and they key problems--with AI?
    *Which AI technologies do companies plan to use?

    We look forward to sharing this information with you!
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    We look forward to sharing this information with you!
Better data. Better decisions.
Nemertes is a global research-based advisory and consulting firm that analyzes the business value of emerging technologies. Since 2002, we have provided strategic recommendations based on data-driven operational and business metrics to help organizations deliver successful technology transformation to employees and customers. Simply put: Nemertes’ better data helps clients make better decisions.

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  • Live at: Oct 4 2018 3:00 pm
  • Presented by: Robin Gareiss, President & Founder, Nemertes Research
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