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Rogue Bots and Bad Machines: When Cybercrime Gets Real

We've been living with cybercrime for nearly half a century; it arose in parallel with the Internet (which had its roots in the 1970s). However, today's cybercriminals aren't your grandfather's cybercriminals. As the Internet morphs into the Internet of Things, criminals are increasingly causing physical damage by virtual attacks. This webinar reviews the landscape of physical cyberattacks, and provides a blueprint for protecting against them.
Recorded Jul 15 2019 36 mins
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Presented by
Johna Till Johnson, CEO and Founder, Nemertes Research
Presentation preview: Rogue Bots and Bad Machines: When Cybercrime Gets Real

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  • CCS [Ep.6]: Next-Generation Cybersecurity - Policy Process and Organization Oct 31 2019 3:00 pm UTC 60 mins
    Johna Till Johnson, CEO and Founder, Nemertes Research
    Cloud and Cybersecurity Series [Ep.6]: Next-Generation Cybersecurity: Policy Process and Organization

    Resources are finite. So deploying them wisely is what differentiates successful cybersecurity organizations from those that are less successful. Find out how these successful cybersecurity organizations are structured, what policies they have in place, and what strategies they do—and don’t—follow to protect their enterprise organizations.
  • CCS [Ep.5]: Application Security Meets Multicloud Oct 23 2019 5:00 pm UTC 60 mins
    John Burke, CIO and Principal Research Analyst, Nemertes Research
    Cloud and Cybersecurity Series [Ep.5]: Application Security Meets Multicloud

    Enterprises are developing and buying applications to run everywhere: across multiple clouds, multiple data centers, desktops, mobile devices, and IoT devices. In a multicloud environment, IT needs to take a multipronged approach to securing applications.

    We'll how organizations approach securing their applications for the multicloud, ranging from changes in the development process to the embrace of security technologies including IAMaaS, microservice authentication, and enterprise secure cloud access and policy enforcement (ESCAPE).

    This webinar presents data from Nemertes' in-depth research study of 335 organizations in 11 countries across a range of vertical industries.
  • ICE [Ep.6]: Setting Budgets, Finding Stakeholders for AI-Enabled DCX Projects Oct 22 2019 3:00 pm UTC 60 mins
    Robin Gareiss, President and Founder, Nemertes Research
    Intelligent Customer Engagement Series [Ep.6]: Setting Budgets, Finding Stakeholders for AI-Enabled DCX Projects

    As IT and business leaders evaluate their how to use AI to improve customer experience, one of the biggest roadblocks is funding.

    This webinar provides step-by-step guidance on finding stakeholders to fund the projects, with specific data on how much companies are spending today on their AI-enabled initiatives.
  • The Brave New World of 5G Oct 17 2019 3:00 pm UTC 60 mins
    Johna Till Johnson, CEO and Founder, Nemertes Research
    5G is here. But what does it mean, and how can a new wireless standard transform enterprise organizations? Find out here. We'll delve into the changes 5G brings to wireless services, and how those changes will affect businesses today and going forward. And we'll provide practical next steps for organizations looking to move towards 5G.
  • ICE [Ep.5]: CX Success Stories Require Technology, Leadership, Data Oct 9 2019 5:00 pm UTC 60 mins
    Robin Gareiss, President and Founder, Nemertes Research
    Intelligent Customer Engagement Series [Ep.5]: CX Success Stories Require Technology, Leadership, Data

    A great story requires more than a compelling narrative. Marketing teams can significantly elevate their success with the right combination of leadership, technology, and data derived from well-planned customer interviews.

    Crafting that perfect story requires an expanded mindset about what comprises “marketing.”

    In this webinar, join Nemertes Research President Robin Gareiss, who recently completed detailed research with 518 companies on how they use advanced technologies and reshape their organizational structure to improve customer experience. Based on this research and her experience as a journalist, marketing content developer, and CX advisor, she will cover:

    1. Organizational overhaul: Why a Chief Customer Officer is vital, and how the CMO and CCO work together for joint success.
    2. Technology leverage: What are the key technologies and contact-center initiatives that result in measurable CX success—ultimately delivering crucial data to marketing teams that support their success stories?
    3. The perfect story: How to conduct interviews that get real-world data to support your mission.
  • CCS [Ep.4]: Next-Generation Cybersecurity - Technology Foundations Oct 1 2019 3:00 pm UTC 60 mins
    Johna Till Johnson, CEO and Founder, Nemertes Research
    Cloud and Cybersecurity Series [Ep.4] Next-Generation Cybersecurity - Technology Foundations

    The bad news? Threats evolve. Bad actors continue to improve their games.
    The good news? Cybersecurity technology is also evolving and improving. This webinar drills down into the emerging technologies that successful cybersecurity organizations are deploying to protect their firms. Find out what works, what's a waste of resources--and how to deploy the technologies that work.
  • ICE [Ep.4]: Analytics' Role in Improving DCX Sep 26 2019 3:00 pm UTC 60 mins
    Robin Gareiss, President and Founder, Nemertes Research
    Intelligent Customer Engagement Series [Ep.4]: Analytics' Role in Improving DCX

    Information is king, and without both real-time and historical data, it's nearly impossible to deliver the experience customers are expecting.

    Analytics tools are providing incredible insight to companies about customer sentiment, agent performance, and predictive actions.

    In this webinar, learn how successful organizations are using analytics to drive more revenue, reduce costs, and improve the customer experience.
  • CCS [Ep. 3]: Succeeding in the Multicloud Sep 24 2019 5:00 pm UTC 60 mins
    John Burke, CIO and Principal Research Analyst, Nemertes Research
    Cloud and Cybersecurity Series [Ep.3]: Succeeding in the Multicloud

    With most IT work being done in the cloud, what does it mean to be successful and what are the characteristics of highly successful cloud enterprises?

    We'll dig into the what it means to be successful in the cloud and what successful organizations do more of (and less of) than their less successful peers. We'll look across technologies adopted, organizational and operational practices, and vendors embraced.

    This webinar presents the highlights of Nemertes' in-depth research study of 335 organizations in 11 countries across a range of vertical industries. Later episodes will discuss security topics as well as focusing in on application development and security.
  • Seeking a SOC Recorded: Sep 17 2019 49 mins
    Johna Till Johnson, CEO and Founder, Nemertes Research
    Seeking a SOC? The Time is Right!

    If you're like most enterprise security professionals, you know you need a security operations center (SOC). But should you build out your own, engage a third party, or take a hybrid approach? This webinar provides you with the answers. Nemertes helps you make that decision, based on objective data from our research studies. And we provide a detailed playbook and roadmap for taking action.
  • CCS [Ep.2]: Mastering Multicloud - Architectures, Organizations, Building Blocks Recorded: Sep 12 2019 57 mins
    John Burke, CIO and Principal Research Analyst, Nemertes Research
    Cloud and Cybersecurity Series [Ep. 2]: Mastering Multicloud - Architectures, Organizations, Building Blocks

    In 2019 the balance tipped, and for the first time the majority of enterprise IT workloads are running in the cloud, not in a data center.

    Enterprise IT staff need to stop thinking of cloud solutions as islands of function and special cases and begin to think of pulling it all together into a cohesive multicloud. We'll lay out the major categories of tools and systems and how they fit together, and at the organizational structures and operational practices needed to support multicloud operations.

    This webinar presents the highlights of Nemertes' in-depth research study of 335 organizations in 11 countries across a range of vertical industries. Later episodes will discuss cloud organizations and operational practices, and success metrics and best practices for cloud organizations.
  • ICE [Ep 3]: The Agent Experience - From Good to Great Recorded: Sep 10 2019 51 mins
    Robin Gareiss, President and Founder, Nemertes Research
    Intelligent Customer Engagement Series [Ep 3]: The Agent Experience - From Good to Great

    Although organizations are busy adding self-service channels, and AI-enabled chatbots or virtual agents to their customer engagement strategies, there is no replacement for the human touch.

    Successful companies are transforming the agent experience, delivering better coaching, more analytics, and improved compensation packages.

    Learn how you can leverage AI and analytics to reduce contact center agent turnover rates--and ultimately improve the customer experience.
  • CCS[Ep1]: Next-Generation Cybersecurity - Success Metrics, Best Practices & More Recorded: Sep 5 2019 59 mins
    Johna Till Johnson, CEO & Founder, Nemertes Research
    Cloud & Cybersecurity Series [Ep.1]: Success Metrics, Best Practices & More

    What does it take for enterprise cybersecurity teams to "up their games" to the next level of cybersecurity? What does it mean to be a "successful" cybersecurity organization, and what technologies and practices does it take to become one?

    This webinar presents the highlights of Nemertes' in-depth research study of 335 organizations in 11 countries across a range of vertical industries.

    We separated the best from the rest, and took an in-depth look into what made the most successful organizations that way. Participants will come away with best practices, tools, technologies, and organizational structures that contribute to success. Most importantly, they'll learn how to measure cybersecurity success--and their progress towards it.
  • ICE [Ep.2]: Top 5 'Must-Haves' for Your Next-Generation Contact Center Recorded: Aug 29 2019 48 mins
    Robin Gareiss, President & Founder, Nemertes Research
    Intelligent Customer Engagement Series [Ep.2]: Top 5 'Must-Haves' for Your Next-Generation Contact Center

    Contact centers are changing--drastically and swiftly. If you're not keeping pace--or exceeding it--you'll be at a competitive disadvantage.

    Learn what successful companies are doing with areas such as agent experience, interaction channels, and emerging technologies.

    Based on Nemertes' brand new, detailed, Customer Experience research study with 518 organizations, this webinar will explain the five crucial items that must be on your priority list to ensure your contact center is positioned to deliver successful customer experiences.
  • [Ep.1]: AI Drives Measurable Success in Customer Engagement Recorded: Aug 21 2019 60 mins
    Robin Gareiss, President & Founder, Nemertes Research
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    Nearly 50% more companies are using or planning to use AI in their customer engagement initiatives.
    Nemertes recently studied how 518 companies are using AI and analytics to improve their customer experiences. This webinar details:
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    • what measurable improvements resulted.
  • The Components of Zero Trust Recorded: Aug 19 2019 35 mins
    John Burke, CIO and Principal Research Analyst, Nemertes Research
    Shifting to a zero-trust model is imperative if your goal as a cybersecurity professional is to get away from the perimeter-based model. But:
    • What are the components of zero trust, and what does it take to implement them?
    • What should you do first, second, and third?
    • What are the must-have technologies and practices?

    This webinar provides a blueprint for cybersecurity professionals seeking to move from perimeter-based to zero-trust security.
  • [Ep. 3]: Measuring the Value of Collaboration Recorded: Aug 7 2019 44 mins
    Irwin Lazar, VP and Service Director, Nemertes Research
    IT and business leaders are evolving in how they measure the success of their collaboration initiatives. Whereas once they focused on performance metrics like uptime and repair, today they are driven to demonstrate the value that collaboration investments bring to operations and the bottom line. In this webinar we'll provide insight into the Nemertes success model for collaboration, sharing best practices and examples for identifying measurable business benefit for collaboration apps and platforms.
  • [Ep. 2]: Cloud Calling - What do Organizations Need to Know To Succeed Recorded: Jul 23 2019 44 mins
    Irwin Lazar, VP and Service Director, Nemertes Research
    Whether moving to UCaaS or hosted services, successfully moving calling platforms to the cloud requires addressing PSTN connectivity, management, and network performance among other things.
    Failure to do so can lead to poor performance, unhappy employees, and high operating costs.

    In this webinar we'll share insight based on Nemertes' recently released Workplace Collaboration: 2019-20 Research Study and provide practical guidance for IT leaders as they plan or continue their cloud communications journeys. Specifically we'll address the proper role of SIP trunking, SD-WAN, and speciality management tools to ensure success.
  • Rogue Bots and Bad Machines: When Cybercrime Gets Real Recorded: Jul 15 2019 36 mins
    Johna Till Johnson, CEO and Founder, Nemertes Research
    We've been living with cybercrime for nearly half a century; it arose in parallel with the Internet (which had its roots in the 1970s). However, today's cybercriminals aren't your grandfather's cybercriminals. As the Internet morphs into the Internet of Things, criminals are increasingly causing physical damage by virtual attacks. This webinar reviews the landscape of physical cyberattacks, and provides a blueprint for protecting against them.
  • [Ep. 1]: The Future of Collaboration is Teams - How to Achieve Success Recorded: Jul 9 2019 49 mins
    Irwin Lazar, VP and Service Director, Nemertes Research
    Collaboration apps like Cisco Webex Teams, Google Hangouts Chat, Mattermost, Microsoft Teams, RingCentral Glip, and Slack are rapidly taking over the workplace, enabling groups to communicate in context and weave together workflows and data.
    • But how to do organizations successfully adopt team collaboration?
    • How do they integrate it into their existing application and collaboration environment while meeting governance, security, and compliance requirements?
    • And how do they drive user awareness and adoption?
    In this webinar we’ll look at the trends around team collaboration and the characteristics of successful deployments and provide a roadmap that IT leaders should follow to measurable business benefits.
  • Nemertes Navigator360 2019 Conference Keynote: Emerging Technologies to Watch Recorded: Jul 3 2019 44 mins
    Johna Till Johnson, CEO and Founder, Nemertes Research
    What technologies should companies be assessing for 2020 and beyond? What are the advances in AI, blockchain, quantum computing and cryptography that will fundamentally transform how companies do business over the next five years?

    And how do we get there from here? Today, companies are investing in digital customer experience, AI and machine learning, and next-generation security and infrastructure. How will these existing technologies integrate with emerging ones, and on what timeframe? This session provides a glimpse into the future, and a roadmap to getting there, from Nemertes' resident futurist, CEO and founder Johna Till Johnson.
Better data. Better decisions.
Nemertes is a global research-based advisory and consulting firm that analyzes the business value of emerging technologies. Since 2002, we have provided strategic recommendations based on data-driven operational and business metrics to help organizations deliver successful technology transformation to employees and customers. Simply put: Nemertes’ better data helps clients make better decisions.

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  • Title: Rogue Bots and Bad Machines: When Cybercrime Gets Real
  • Live at: Jul 15 2019 12:00 pm
  • Presented by: Johna Till Johnson, CEO and Founder, Nemertes Research
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