[Ep.1]: AI Drives Measurable Success in Customer Engagement

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Presented by

Robin Gareiss, President & Founder, Nemertes Research

About this talk

Intelligent Customer Engagement Series [Ep.1] AI Drives Measurable Success in Customer Engagement Nearly 50% more companies are using or planning to use AI in their customer engagement initiatives. Nemertes recently studied how 518 companies are using AI and analytics to improve their customer experiences. This webinar details: • how these companies use AI • what measurable improvements resulted.

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Nemertes is a research-based advisory and strategic consulting firm that analyzes the business value of emerging technologies. Since 2002, we have provided strategic, client-centric recommendations based on data-driven operational and business metrics to help organizations deliver successful technology transformation to employees and customers. Simply put: Nemertes’ better data helps clients make better decisions. Please note: Nemertes owns the copyright to all content in this channel. You may not use, post, print, or repurpose any of material without the express, written consent of Nemertes. You may retweet or share only that content that Nemertes posts on its social media sites.