ICE [Ep.4]: Analytics' Role in Improving DCX

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Presented by

Robin Gareiss, President and Founder, Nemertes Research

About this talk

Intelligent Customer Engagement Series [Ep.4]: Analytics' Role in Improving DCX Information is king, and without both real-time and historical data, it's nearly impossible to deliver the experience customers are expecting. Analytics tools are providing incredible insight to companies about customer sentiment, agent performance, and predictive actions. In this webinar, learn how successful organizations are using analytics to drive more revenue, reduce costs, and improve the customer experience.

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Nemertes is a research-based advisory and strategic consulting firm that analyzes the business value of emerging technologies. Since 2002, we have provided strategic, client-centric recommendations based on data-driven operational and business metrics to help organizations deliver successful technology transformation to employees and customers. Simply put: Nemertes’ better data helps clients make better decisions. Please note: Nemertes owns the copyright to all content in this channel. You may not use, post, print, or repurpose any of material without the express, written consent of Nemertes. You may retweet or share only that content that Nemertes posts on its social media sites.