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Workplace Collaboration: 2020 Predictions

What are the hot collaboration trends heading into 2020 and beyond? And more importantly, what should IT leaders do to ensure success? Join Nemertes' Service Director, Irwin Lazar, to learn the critical developments that will shape workplace transformation in the next year.

The following topics will be covered:
- Calling platforms and the shift to the cloud
- Team collaboration as the new work hub
- Meetings and video-centric collaboration
- Workflows, APIs, and CPaaS
- AI, Machine Learning, and Robotic Process Automation
- Analytics, security, and management

We look forward to sharing this information with you!
Recorded Feb 6 2020 48 mins
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Presented by
Irwin Lazar, VP and Service Director, Nemertes Research
Presentation preview: Workplace Collaboration: 2020 Predictions

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  • VCC [Ep.3] Video Conferencing and the Future of Work-From-Home Jul 23 2020 3:00 pm UTC 60 mins
    Irwin Lazar, VP and Service Director, Nemertes Research
    Visual Communications and Collaboration Series [ Ep.3]

    As the world has rapidly shifted to work-from-home, video conferencing has become an integral component of employee engagement. But what happens next? How will video conferencing evolve over the next six months to a year? In this webinar we'll share groundbreaking research from our 2020-21 Visual Communications and Collaboration to share how video conferencing will evolve in both the meeting room and the home.
  • Smart, Soft, Wary - Networking for the Hybrid Multicloud Data Center Jul 16 2020 3:00 pm UTC 60 mins
    John Burke, CIO and Principal Research Analyst, Nemertes Research
    The new data center is deeply entwined with the diffuse array of clouds and cloud solutions the enterprise uses to deliver most services to end users, wherever situated. It needs to weave a network that binds them all together, securely, and that optimizes application performance everywhere.

    Next-generation cloud environments require next-generation network infrastructure.

    That means:
    - infrastructure that’s secure and adaptable
    - infrastructure that optimizes application performance end-to-end.

    Join us to learn best practices and next steps, based on data from Nemertes' in-depth Cloud and Cybersecurity Research Study.

    We look forward to sharing this information with you and to answering your questions.
  • Microsoft Teams & the Contact Center: Collaborate to Innovate Jul 15 2020 5:00 pm UTC 60 mins
    Robin Gareiss, President and Founder, Nemertes Research and Jacki Tessmer, VP, Product Marketing, Enghouse Interactive
    As IT and business leaders increase their focus on improving the customer experience (CX), they’re exploring productivity-enhancing applications and integrations that provide competitive advantage. One area garnering much attention is integration of unified communications and contact center platforms.

    The trouble is, most unified communications and collaboration platforms do not have contact centers, and not all contact center providers offer team collaboration.

    Case in point: Microsoft. More than half of companies use Microsoft Teams already—the most widely used of all competing tools. However, Teams is not a contact center solution, so even though it excels at enterprise employee collaboration, it doesn’t foster collaboration with customers. By integrating Teams with existing contact center platforms, companies can improve employee and customer engagement—and ultimately, your business metrics.

    In this webinar, Nemertes president Robin Gareiss and Jacki Tessmer, VP, Product Marketing, Enghouse will discuss the benefits and challenges of integrating Microsoft Teams with contact center solutions. You’ll learn:

    *The value companies find when they integrate unified communications, team collaboration, and contact center
    *The deployment trends for team collaboration, and why organizations prefer to integrate with Teams vs. adding new applications
    *The type of business improvements you can expect, in terms of revenue increases and customer rating improvements
    *Key considerations when selecting a contact center and CX application partner
  • CBA [Ep.5] Optimizing UC Management Jul 14 2020 3:00 pm UTC 60 mins
    Irwin Lazar, VP and Service Director, Nemertes Research
    Cost-Benefit Analysis Series [Ep.5]

    IT leaders have a variety of approaches when it comes to managing and administering UC applications including voice and video. They can leverage vendor-provided tools, or they can invest in third-party specialty tools designed specifically for UC management.

    In this webinar we'll share our latest research on how best to manage UC performance, utilization, and provisioning and show how the use of specialty tools can deliver quantifiable return on investment
  • VCC [Ep.2] Equipping the Home Office for Video Recorded: Jul 9 2020 58 mins
    Irwin Lazar, VP and Service Director, Nemertes Research
    Visual Communications and Collaboration Series [Ep.2] Equipping the Home Office for Video

    With the rapid shift to work-from-home, IT and business leaders are now tasked with ensuring a high quality video experience regardless of location. In this webinar we'll share Nemertes' latest data on what works, and what doesn't, in the ideal home office environment. Specifically we'll answer:

    - Are built-in cameras good enough?
    - What are successful enterprises provisioning for audio?
    - How can organizations ensure adequate performance for video?
    - What other considerations, such as lighting, contribute to success
    - How are organizations using video to support team engagement and community building?

    IT and business leaders will come away with practical and actionable guidance to ensure the success of their own work-from-home initiatives
  • Nation-State Attacks and You Recorded: Jul 1 2020 41 mins
    Johna Till Johnson, CEO and Founder, Nemertes Research
    What are nation-state cybersecurity attacks, and why should you care about them?

    Cybersecurity professionals at most critical infrastructure providers and defense-related organizations are familiar with such attacks. Cybersecurity professionals at other organizations are often less aware, because they mistakenly believe they won't be targets.

    That's a mistake: Not only are a wide range of organizations (from not-for-profits to educational institutions to humdrum manufacturing plants) at risk, increasing your level of awareness and understanding of nation-state attacks is vital to understanding how cyberthreats will grow and evolve.

    Nation-state actors are often sophisticated and well-funded, and they serve as bellwethers for attacks to come. Understanding them today can help your organization protect itself tomorrow.
  • VCC [Ep.1] Achieving Video Conferencing Success Recorded: Jun 25 2020 53 mins
    Irwin Lazar, VP and Service Director, Nemertes Research
    Visual Communications and Collaboration Series [Ep.1]

    Video conferencing has become bedrock technology to support work-from-home in the age of Coronavirus. Based on data gathered from more than 500 organizations, Nemertes will both provide insight into how organizations are measuring success. and share the key approaches that correlate with success.

    We'll look at technology and vendor selection, architectures, management and adoption strategies, and how companies are using video to support social employee engagement.

    Attendees will come away with actionable insight to optimize the business value of their own video conferencing strategy.
  • Out of Many, One: Tying Together Your Hybrid Multicloud Recorded: Jun 17 2020 48 mins
    John Burke, CIO and Principal Research Analyst, Nemertes Research
    Enterprises accumulate new cloud solutions rapidly, but still run 40% of their workloads in their own data centers. Without a plan, the result is an unsupportable mess. Join Nemertes Research as we discuss how to pull all the pieces together to make a coherent hybrid multicloud IT can manage, and use to deliver real business value.
  • Who Are You? Cloud Security Must Center on Identity Recorded: Jun 16 2020 51 mins
    John Burke, CIO and Principal Research Analyst, Nemertes Research
    The destruction of hard perimeters, the rise of remote work and mobility, and increasingly hybridized infrastructures push identity to the center of enterprise security. Join us as we discuss identity-centric security in a multicloud environment, and concrete steps you can take towards that goal.
  • Fast, Secure, Scalable: Why IoT Needs Automation to Succeed Recorded: Jun 9 2020 57 mins
    Johna Till Johnson, CEO and Founder, Nemertes Research; Russell Rice, VP Product Strategy at Ordr
    IoT initiatives are exploding. Nemertes has found that companies with successful IoT initiatives are increasing both the number of projects and the device count, with growth that ranges up to 100%+ year over year.

    Scaling these initiatives requires scaling not only the IoT solutions, but also the infrastructure and cybersecurity environments in which they operate. As enterprise technologists begin to apply next-generation cybersecurity approaches like zero-trust, they need to think seriously about how to automate the control and management of their cybersecurity and infrastructure.

    The answer? Automation. Successful organizations are more likely to automate earlier, more aggressively, and more comprehensively—with dramatic improvements in performance, security, and reliability.

    Find out why automation is critical to securing, managing, and scaling IoT—and what best practices can help ensure success in implementing it.
  • CBA [Ep.4] True Costs of Cloud Collaboration and Contact Center Recorded: Jun 9 2020 52 mins
    Robin Gareiss, President and Founder, Nemertes Research
    Cost-Benefit Analysis Series [Ep.4]

    Moving to the cloud delivers many benefits, albeit at the expense of IT losing some control. Agility, scalability, and speed to market are among the most consistent benefits.

    But what about cost? For years, moving to the cloud didn't deliver the anticipated cost reductions IT leaders were promised, in large part because those savings were expected to come from layoffs. In some cases, it even increased costs.

    But as companies become more comfortable in the cloud, with integrations, training, and relationship processes established, costs are coming down. In this webinar, learn what companies are actually spending on licensing, operational costs, and more.

    You'll learn:

    *What is the average cost of cloud UC and cloud contact center solutions?
    *Though monthly subscriptions are becoming more steady across providers, IT support costs are not. Which platforms require the most and least IT support?
    *What types of companies are seeing cost savings when they move to the cloud?
    *What is the outlook for cloud adoption in both contact centers and for employees through UC applications?
  • NGN [Ep.5] The New WAN Economics Recorded: May 19 2020 56 mins
    John Burke, CIO and Principal Research Analyst, Nemertes Research
    Next-Generation Networking [Ep.5]: The New WAN Economics

    Enterprise WAN traffic patterns are shifting. The application mix is changing. And the WAN is becoming core to digital transformation (and to resilience in the post-COVID-19 era).

    The two fundamental questions that network and telecom managers must answer right now are these: How much should I be spending on my WAN to achieve measurable success, and what services and solutions deliver the greatest bang for the buck (in terms of quantitative success per dollars invested)?

    This webinar shares the findings of the 2020-2021 Next Generation Networks research study and compares a cost analysis of solutions such as:
    *WAN Cloud Exchanges (WAN-CX)
    * Direct Cloud Connect (DCC)
    * MPLS
    * Carrier Ethernet
    * SD-WAN
    * Business and Broadband Internet
    * Fiber and wavelength services

    We compare the network spend by users of solutions and services from providers such as AT&T, Centurylink, Cisco, Citrix, Comcast, Juniper, Oracle/Talari, VMWare Velocloud, Verizon and others. And we correlate the spend and provider with success overall.
  • CBA [Ep.3] Contact Center Costs & Provider Ratings Recorded: May 14 2020 54 mins
    Robin Gareiss, President and Founder, Nemertes Research
    Cost-Benefit Analysis - Workplace Collaboration Series [Ep.3] Contact Center Costs & Provider Ratings

    As companies increase their focus on the customer experience, contact centers are front-and-center to any technology decision. Nemertes conducted a study of 564 organizations to gather real-world operational costs and provider ratings. In this webinar, you'll learn:

    *How much do companies spend on contact center licensing and IT staff to support the technology?
    *Do cloud contact center services cost less to operate than on-premises platforms?
    *Which contact center providers deliver the highest-rated customer service, technology, analytics, and more?
    *What do companies spend on operational costs, by provider?

    You'll be armed with information to make provider and architecture decisions based on costs and ratings from actual customers of contact center providers.
  • Successfully Implementing Team Collaboration Recorded: May 6 2020 48 mins
    Irwin Lazar, VP and Service Director, Nemertes Research
    Team collaboration apps like Cisco Webex Teams, Microsoft Teams, RingCentral Glip, Slack, and Workplace offer new opportunities to improve workflows, increase revenue, and save money. But successfully implementing these apps requires a careful approach that ensure security, compliance and governance, appropriate training, and integration of team collaboration with business apps, workflows, and processes. In this webinar we'll share the characteristics of successful team collaboration implementations, and how organizations are measuring positive return on investment
  • NGN [Ep.4] UnWired: How 5G and WiFi 6 are Transforming Network Architectures Recorded: Apr 30 2020 58 mins
    Johna Till Johnson, CEO and Founder, Nemertes Research
    Next-Generation Networks [Ep.4]

    New wireless standards like 5G and Wifi 6 aren't just "more of the same". They're dramatically transforming how networks are designed, architected, and delivered.

    Whether you're an equipment provider, a carrier, or an enterprise user, you'll want to get the insight from Nemertes' hot-off-the-presses research into success strategies and best practices for those early adopters rolling out these technologies.

    You'll learn the use cases and vertical industries that are seeing the greatest success, and find out the hiccups and stumbling blocks that organizations are experiencing. And you'll walk away with a blueprint for success when it comes to deploying these next-generation technologies.
  • CBA [Ep.2] Real-World Benefits of Team Collaboration and Meeting Apps Recorded: Apr 28 2020 46 mins
    Irwin Lazar, VP and Service Director, Nemertes Research
    Team Collaboration and Meeting apps are core requirements for a successful work-at-home strategy, but how do organizations measure success? In this webinar we'll share real-world metrics that companies are using to identify return on investment for their use of team collaboration and meeting applications. And, we'll show how these apps are leading to measurable improvements in productivity, gains in revenue, and cost savings.
  • Why Work-at-Home Requires Team Collaboration Recorded: Apr 23 2020 51 mins
    Irwin Lazar, VP & Service Director, Nemertes Research and Justin Huskamp, Group Manager, Solutions Marketing, Slack
    As companies rapidly shift to work-at-home, success requires implementing collaboration tools that provide the ability for employees to engage with each other in the context of work, without complications.

    A core requirement for a successful work-at-home strategy is adoption of team collaboration platforms that unify business apps, information, and workflows into contextual workspaces. Thanks to integrations including communications, project management, HR applications, and service management, team collaboration eliminates the need to task switch between different applications, providing a new way to work. Key to success are adoption and management strategies that ensure governance and that foster utilization.

    In this webinar we’ll provide IT and business leaders with insight into how team collaboration supports work-at-home initiatives, and how to implement a successful strategy.

    Specifically, we’ll cover:
    • The state of the team collaboration market
    • How team collaboration supports work-at-home
    • Four steps to successfully implement team collaboration
    • How to extend team collaboration to partners and customers
  • Key Steps to Stop Worrying and Love Automation Recorded: Apr 22 2020 55 mins
    John Burke, CIO and Principal Research Analyst, Nemertes Research
    With about 40% of the enterprise's IT workloads still running in the data center, it's time to embrace new ways to get more done there with less. Join us as we review a handful of concrete steps you can take to broaden and deepen your use of automation in infrastructure management.
  • Covid-19 Pandemic: Impact on Virtual Workplace Collaboration Now & in the Future Recorded: Apr 21 2020 48 mins
    Robin Gareiss, President and Founder, Nemertes Research
    The Covid-19 global pandemic has drastically affected how people work. Practically overnight, organizations had to move employees and contact center agents to home offices, complete with security, connectivity, and access to apps. This study, conducted with 460 companies from April 2-7, analyzes:

    * How many companies had employees work from home before and after the pandemic
    * What percentage of employees work at home full- and part-time
    * What challenges they faced moving employees to home offices
    * Whether they plan to continue allowing employees to work from home after the pandemic is behind us
    * What's driving the decision to allow or not allow people to work from home
    * When companies have had a good experience and plan to continue to work from home, which vendors do they use?
  • NGN [Ep.3] New Normal: The Case for SD-WAN in 2020 Recorded: Apr 16 2020 39 mins
    John Burke, CIO and Principal Research Analyst, Nemertes Research
    Next-Generation Networking Series [Ep.3]: New Normal - The Case for SD-WAN in 2020

    SD-WAN is rapidly becoming the new normal in enterprise WANs - this session will explore why and how, and do a deeper dive into adoption, deployment, and operations data from Nemertes' 2020-2021 Next Generation Networking Research Study.
Better data. Better decisions.
Nemertes is a global research-based advisory and consulting firm that analyzes the business value of emerging technologies. Since 2002, we have provided strategic recommendations based on data-driven operational and business metrics to help organizations deliver successful technology transformation to employees and customers. Simply put: Nemertes’ better data helps clients make better decisions.

Please note: Nemertes owns the copyright to all content in this channel. You may not use, post, print, or repurpose any of material without the express, written consent of Nemertes Research. You may retweet or share only that content that Nemertes posts on its social media sites.

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  • Live at: Feb 6 2020 5:00 pm
  • Presented by: Irwin Lazar, VP and Service Director, Nemertes Research
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