Name: How Agent Analytics Bolsters CX
Start: 2020-02-27T16:00:00Z
End: 2020-02-27T16:00:39.000Z
Location: BrightTALK
Rating: 0

Nemertes is a research-based advisory and strategic consulting firm that analyzes the business value of emerging technologies. Since 2002, we have provided strategic, client-centric recommendations based on data-driven operational and business metrics to help organizations deliver successful technology transformation to employees and customers. Simply put: Nemertes’ better data helps clients make better decisions.

Please note: Nemertes owns the copyright to all content in this channel. You may not use, post, print, or repurpose any of material without the express, written consent of Nemertes. You may retweet or share only that content that Nemertes posts on its social media sites.

– IT After Hours –
About THREE BEERS IT: A home for disinhibited conversations about the world of IT, the things that don’t get said until you’re on your 3rd beer…

THREE BEERS IT Ep.11–

With Your FinServ Tech Oracles:
• Johna Till Johnson, Nemertes CEO + Founder & Content Committee Chair for the Wall St. Technology Association (WSTA)
• Jerald Murphy, Nemertes Senior VP of Research + Consulting

FinServ Tech Oracles – a weekly video series for FinServ technologists. We talk about the latest technology trends that affect financial services firms (in our best imitation of the Oracles of Delphi…) Brought to you by Nemertes.

FinServ Tech Oracles 40 -

FinServ Tech Oracles 39 -

FinServ Tech Oracles 38 -

FinServ Tech Oracles 37 -

THREE BEERS IT Ep.10–

FinServ Tech Oracles 36 -

FinServ Tech Oracles 35 -

While there has been excitement about NIST’s Zero Trust Architecture, many companies are struggling to figure out the right way to go about implementing zero trust. 

Join Jerald Murphy from Nemertes as he discusses one way to approach moving towards zero trust without getting overwhelmed.

How to Develop a Zero Trust Implementation Guide

FinServ Tech Oracles 34 -

FinServ Tech Oracles 33 -

FinServ Tech Oracles 32 -

THREE BEERS IT Ep.9–

FinServ Tech Oracles 31 -

FinServ Tech Oracles 30 -

The evolution of IT service management (ITSM) stands at a crucial juncture, shaped profoundly by the rapid advancements in artificial intelligence (AI), network operations (NetOps), and security operations (SecOps). 

This presentation delves into the transformative impacts of these technologies on ITSM, forecasting a future where ITSM not only adapts but thrives in the complexity of modern digital ecosystems.

The Once and Future ITSM

The growing trend of bringing AI and generative AI to edge computing is this month's hot topic. 

With:
• Esther Ajao: TechTarget AI news writer
• Johna Till Johnson: Founder, CEO, and Principal Analyst for Nemertes

*About ENTERPRISE AI: HOT TAKES…A monthly video series about the latest developments in AI tech. We cover the hottest Enterprise AI topics of the moment!*

ENTERPRISE AI: HOT TAKES on AI at the Edge (Ep.17)

When is a cybersecurity incident “material”? Nobody knows, but the SEC now requires public companies to report them—and to note any known risks that may be present in a company’s operating environment, specifically including third-party risk. For CISOs, this is akin to an unpinned grenade: If there’s a “material” cybersecurity incident, or an undisclosed risk, there are personal repercussions: lawsuits and potentially even jail time. What should CISOs be doing in light of this changed environment? 

With Your FinServ Tech Oracles:
• Johna Till Johnson, Nemertes CEO + Founder & Content Committee Chair for the Wall St. Technology Association (WSTA)
• Jerald Murphy, Nemertes Senior VP of Research + Consulting

FinServ Tech Oracles – a weekly video series for FinServ technologists. We talk about the latest technology trends that affect financial services firms (in our best imitation of the Oracles of Delphi…) Brought to you by Nemertes.

FinServ Tech Oracles 29 - The SEC’s Unpinned Grenade: Risk and Materiality

The Analytics and AI Approach to the Customer Experience

Transforming Compliance with Artificial Intelligence

How AI is Powering the Fight Against Financial Crime

Impersonation and Personal Data: Securing and Protecting Financial Services

Building Security and Compliance Into Your Financial Services Enterprise Cloud

Applying AI and Machine Learning to Fight Fraud at Scale

Solving Fraud and Risk Challenges using Machine Learning Threat Detection

The Future of Financial Services Security

Transforming Payment Security from a Burden to a Competitive Advantage

Payments Strategy is the New Marketing Strategy

Panel Session: Big Data and AI in Banking

10 Tips to Dramatically Reduce Friction During Account Onboarding

Trends in eCommerce, Mobile and Cross-Border Payments

Application of Privacy Regulations in the Canadian Financial Services Industry

How the Right Data Platform Can Lower Risk

Cryptocurrency Typologies for Traditional Finance

A Practical Data Privacy and Security Approach to FFIEC, GDPR and CCPA

Financial Crime Fighters: A Closer Look at Risks & Best Practices

AML and KYC: Best practices for the new era of compliance and security

Optimizing the Customer Experience in FinServ 2020

Financial-services organizations must manage some of the most complex customer interactions of any industry. Customers have high expectations for knowledgeable service reps handling sensitive financial questions quickly, accurately, and following all regulations.

Improving customer experience starts with empowering agents to serve them effectively. Doing so requires analytics and artificial intelligence.

This webinar will showcase how financial-services companies are leveraging agent analytics and AI assistance to give them data, knowledge, and context to deliver stellar customer experience. Nemertes will present real-world data showing how these technologies can boost revenue, improve customer ratings, and reduce cost.

How Agent Analytics Bolsters CX

agent analytics

Customer Experience

Contact Center

Fintech

Artificial Intelligence

Digital Customer Experience

Agent Productivity

Customer Engagement

Cloud computing has exploded over the past few years, delivering a previously unimagined level of workplace mobility and flexibility. The cloud computing community on BrightTALK is made up of thousands of engaged professionals learning from the latest cloud computing research and resources. Join the community to expand your cloud computing knowledge and have your questions answered in live sessions with industry experts and vendor representatives.

Cloud Computing

The IT security community on BrightTALK is composed of more than 200,000 IT security professionals trading relevant information on software assurance, network security and mobile security. Join the conversation by watching on-demand and live information security webinars and asking questions of experts and industry leaders.

IT Security

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful emerging technology insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on technologies like 3D printing, pervasive robotics, natural interfaces, connected everything and cognitive systems.

Emerging Technologies

The research and development community on BrightTALK brings together leading professionals in healthcare, technology and manufacturing to present on current topics in their fields. From big data in healthcare to online forensics training and medical research practices, the community is an exceptional resource for those looking to expand their knowledge. Be part of the conversation by joining the community and participating in interactive live webinars.

How Agent Analytics Bolsters CX

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