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NGN [Ep.1] Net Win: Remaking Your Network for Next Generation Success

Next-Generation Networking [Ep.1] Net Win: Remaking Your Network for Next Generation Success

Networking is undergoing a transformation. Wireless standards and services like 5G, Wifi6, LTE and Ongo are changing how wireless WANs and private networking operate. SD-WAN is driving a sea change in how WANs are provisioned and secured. Technologists are confronting emerging use cases like edge computing and IoT.

All of these shifts are driving the need to re-architect, re-engineer, and re-think how networking is done, from private and local networks to the WAN.

But how should they measure success? What does it mean to “successfully” redesign a network?

This webinar delves into the operational and business success metrics for networking, and delivers the technologies and practices that correlate with that success.

Participants will walk away with a set of usable metrics and pointers for crafting their own success strategies for next-generation networks.
Recorded Mar 17 2020 56 mins
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Presented by
John Burke, CIO and Principal Research Analyst, Nemertes Research
Presentation preview: NGN [Ep.1] Net Win: Remaking Your Network for Next Generation Success

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  • Adapting Your Incident Response Policy to the Cloud Era Nov 11 2020 4:00 pm UTC 60 mins
    Johna Till Johnson, CEO and Founder, Nemertes Research
    Incident response policies (IRPs) are a foundational block for security operations (SecOp) teams. But many SecOps teams haven't updated their IRPs since migrating their workloads to the cloud, and enabling many of their employees to work from home (WFH).

    What should an IRP for the cloud era look like? This webinar provides a blueprint for crafting a customized IRP for the new working paradigm of internet, cloud, and mobile (ICM). Participants will learn:

    - The key elements of an IRP
    - How an IRP needs to change for a cloud environment
    - How cybersecurity analytics and automation can improve an organization's incident response time
  • IoT [Ep.3] IoT Dollars and Cents: What IoT Really Costs Nov 10 2020 4:00 pm UTC 60 mins
    Johna Till Johnson, CEO and Founder, Nemertes Research
    IoT [Ep.3] IoT Dollars and Cents: What IoT Really Costs (And What Business Value IT Generates)

    What does it really take to make IoT successful? This webinar addresses both the hard dollars and soft dollars involved in driving success with IoT. We cover:
    * Up-front investment costs
    * Staffing
    * Anticipated revenue generated
    * Anticipated cost savings
    * Anticipated business process improvement
  • Deploying A Risk-Based Approach to Threat Protection Nov 9 2020 4:00 pm UTC 60 mins
    Johna Till Johnson, CEO and Founder, Nemertes Research
    What are the upcoming threats for 2021 and beyond? How should companies assess the risks of these threats, and align resource investment accordingly? This presentation provides a step-by-step blueprint for moving towards a risk-based approach to threat protection, regardless of which cybersecurity framework you adhere to (NIST, MITRE, or all of the above).
  • IoT [Ep.2] IoT Nuts and Bolts: Technologies And Vendors That Enable Success Oct 27 2020 3:00 pm UTC 60 mins
    Johna Till Johnson, CEO and Founder, Nemertes Research
    In our first IoT episode, we discussed the practices that make IoT successful. In this episode, we drill down into the specific tools, technologies, and vendors that most closely align with success, and explain why. We review best-in-breed solutions for:
    * IoT Networks
    * IoT Databases
    * IoT Platforms
    * IoT Analytics
    * IoT Cybersecurity
  • Single UC&C Provider Integration Boosts 4 Key Business Metrics Oct 20 2020 4:00 pm UTC 60 mins
    Robin Gareiss, President and Founder, Nemertes Research; Craig Richter, Sr. Director of UC&C, Lumen
    When companies integrate their Unified Communications and Collaboration applications to a single provider, they find significant benefits and accelerate their technology transformations, according to real-world data in a recent Nemertes Research study.

    Transformative companies regularly evaluate their technology needs, such as cloud services, security, network reliability, collaboration, and contact center solutions, to name a few. Network service providers offer these and additional capabilities, enabling companies to buy multiple services from a single provider.

    More importantly, companies that move to a single provider report measurable success in four key areas:
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    • Decrease in operational costs
    • Improved utilization of UC&C apps
    • Higher employee ratings of the technology IT delivers

    Join us for a lively discussion and data-backed recommendations during this informative webinar, presented by Nemertes president and co-founder Robin Gareiss and Lumen Sr. Director of UC&C, Craig Richter. Robin will detail the actual success metrics, as well as other transformative drivers and benefits realized when organizations shift their UC&C apps to a single provider. Craig will explain the unique benefits companies can gain with Lumen delivered UC&C solutions.
  • IoT [Ep.1] From Awareness to Action: Making IoT Effective Oct 13 2020 3:00 pm UTC 60 mins
    Johna Till Johnson, CEO and Founder, Nemertes Research
    IoT holds the promise of providing enterprise organizations with increased awareness, evolving insight, and the ability to take action in real time.

    But doing so effectively requires implementing best practices when it comes to deployment and operations. It means staffing and budgeting successfully, and rolling out he right technologies for security, networking, data management, and edge computing.

    Based on surveys and interviews with 400+ organizations, this webinar spotlights the key technologies and practices that align with successfully reaping measurable business value from IoT initiatives. We show what works--and what doesn't--for companies investing in IoT. And we provide guidelines on how to make your IoT initiative effective and successful.
  • Boost Customer Satisfaction by Empowering Agents, Employees Oct 7 2020 3:00 pm UTC 60 mins
    Robin Gareiss, President and Founder, Nemertes Research; Paul Lang, Director of Contact Center Marketing, Avaya
    Organizations around the globe are trying to differentiate themselves with superb customer engagement. Customer Experience (CX) leaders know that by keeping customers elated, all other business metrics, including revenue and profitability, fall into place.

    Step 1 to ensuring customers are happy is to also ensure employees are happy, motivated, and engaged. The CX world starts with contact center agents but is quickly evolving to include all employees. With the right CX tools, any employee will be able to effortlessly engage customers to help build long-term brand loyalty.

    Join Robin Gareiss, president of Nemertes Research, and Paul Lang, Head of Contact Center Solutions Marketing at Avaya, for a lively and data-backed discussion on how you can empower your agents—and by extension all employees—to deliver a differentiated customer experience. We will cover what you should address with:

    - Personnel - leaders, staff, and where they work
    - Interactions – voice and digital channels needed to engage customers
    - Architecture – why cloud correlates with success for customers, agents and employees
    - Toolkit – key capabilities your agents and employees need today
    - Analytics – why it’s crucial to measure success, and how to do it
    - Budget - technology spending and staff to manage technology
  • Don't Trust, Test: Automate Security Testing In Your Development Cycle Oct 6 2020 5:00 pm UTC 60 mins
    John Burke, CIO and Principal Research Analyst, Nemertes Research
    Security testing of new application code is tedious, difficult, and complicated...and often put off, phoned in, or passed over. But, it is also absolutely crucial. Join Nemertes Research as we check in on the state of enterprise security testing and to look at some of the tools and techniques you can use to weld security testing into your automated testing regimen, to minimize the labor and maximize the risk reduction.
  • Nav360 [Ep.6] IT Leaders Roundtable- Infrastructure As Transformation Enabler Oct 1 2020 4:00 pm UTC 64 mins
    Moderator: Johna Till Johnson, CEO and Founder, Nemertes Research
    If we're learned one thing from Covid-19, it's that business transformation relies on infrastructure. As many organizations did a 180-degree pivot towards work-from-home (WFH), infrastructure was what made it possible. Technology teams that invested in migrating securely to the cloud, deploying adequate bandwidth, and implementing secure technologies (including VPNs, SD-WAN, and SCAPE) were able to accommodate their businesses' needs with ease, while others were left scrambling. Join this team of all-star leaders who were ahead of the game in deploying the right infrastructure. Learn what they did right, what they wish they'd done differently, and how they're planning to evolve their infrastructure past Covid-19 and into the "new normal".

    Moderator: Johna Till Johnson, CEO and Founder, Nemertes Research

    Panelists: Thomas Doughty, VP – Chief Information Security Officer, Prudential Financial
    Curt Havard, Director, Information Systems Operations, The RAND Corporation
    Janet Schoephoerster, Executive Director of Global Engineering and Compliance, Interpublic Group
    Josh Stabiner, VP, Chief Information Security Officer, General Atlantic
    Barton Warner, Vice President Information Technology, Capital Group Companies
  • Navigator360 [Ep.5] IT Leaders Roundtable - Transformers in Action Recorded: Sep 24 2020 47 mins
    Moderator: Robin Gareiss, President and Founder, Nemertes Research
    Join three successful IT leaders (Dennis Becton, Head of Client Experience and Digital Technologies, The Vanguard Group; Michele Krom, Director for Enterprise Architecture, SAP; Wayne Sadin, CIO/CTO/CDO and Independent Director) who will discuss how their organizations have transformed through the use of technology.

    *What business goals were they trying to achieve with their transformation?
    *What challenges did they face--ranging from executive buy-in to securing budget to selecting technologies--and how did they address them?
    *What worked and what didn't?
    *What were their key lessons learned that will help your own technology transformation?

    Moderator: Robin Gareiss, President and Founder, Nemertes Research
    Panelists: Dennis Becton, Head of Client Experience and Digital Technologies, The Vanguard Group
    Michele Krom, Director for Enterprise Architecture, SAP
    Wayne Sadin, CIO/CTO/CDO and Independent Director
  • Securing the Multicloud: Best Practices Recorded: Sep 22 2020 48 mins
    Johna Till Johnson, CEO and Founder, Nemertes Research
    If you're like most organizations, your cloud initiative is well advanced. You're already using the cloud for the majority (56% or more) of your workloads, and you're already relying on more than one cloud provider.

    But if you're like most organizations, you're neglecting your multicloud cybersecurity strategy. This webinar presents best practices and next steps for cybersecurity organizations looking to improve the maturity of their cloud security operations.
  • Navigator360 Series [Ep.4] Future-Proofing Your Infrastructure: A Blueprint Recorded: Sep 17 2020 61 mins
    John Burke, CIO and Principal Research Analyst; Johna Till Johnson, CEO and Founder, Nemertes Research
    62% of all traffic initiates or terminates (or both!) outside the corporate network, changing forever the definition of an "enterprise WAN". And 60% of all workloads now execute outside the data center, either on the cloud, in branch offices, or (increasingly) in edge-computing platforms. Enterprise environments are on track to support more IoT devices than humans or traditional IT devices. And new technologies (5G, WiFi6, AI, hyperledgers, and the like) are adding momentum to this already massive paradigm shift.
    This workshop provides a blueprint for building out a future-proof, secure, adaptive technology infrastructure that:
    • supports next-generation applications and systems
    • flexes effectively to deal with sudden change (such as the recent shift to working from home.)

    It combines high-level principles and goals with detailed, data-driven touch-points to give you the ability to generate your own architectures and roadmaps for customized, next-generation infrastructures.
  • Which Cloud? A Hybrid Multicloud Needs Robust Workload Placement Recorded: Sep 15 2020 45 mins
    John Burke, CIO and Principal Research Analyst, Nemertes Research
    With most enterprises engaging dozens of clouds--private and public, IaaS and SaaS--IT has to guide the enterprise in placing each workload in the right environment, and provide as much automation as possible in operationalizing that placement process. Join Nemertes as we share research data on succeeding in delivering (and securing) cloud workloads, and the pivotal role workload placement plays in the process.
  • Security Without An Edge: Securing the New Enterprise Endpoint Recorded: Sep 10 2020 46 mins
    John Burke, CIO and Principal Research Analyst, Nemertes Research
    The pandemic has reinvigorated the move to support work-from-home, IOT is surging, and security needs to match the challenges of this new world. Join Nemertes as we layout the mesh of technologies you should look to for security in an edgeless age, how to fit them together, and how much they contribute to your success in security.
  • Navigator360 Series [Ep.3]: The Technologies That Deliver Success Recorded: Sep 8 2020 43 mins
    John Burke, CIO and Principal Research Analyst; Irwin Lazar, Vice President and Service Director, Nemertes Research
    In this new work-from-home world, IT leaders must move quickly to deploy and manage technologies that support remote work. This means providing sufficient performance, reliability, and security, as well collaborative tools to enable employee and customer engagement regardless of location. It also means enabling management and analytics that provide insight into performance and utilization. In this episode, we’ll share the technologies and deployment approaches that successful organizations are using, and the results that they are seeing from their investments.
  • Nav360 [Ep.2] Step-By-Step Roadmap To Stellar Employee and Customer Engagement Recorded: Aug 27 2020 68 mins
    Robin Gareiss, President; Irwin Lazar, VP & Service Director, Nemertes; John Finch, AVP Product Marketing, RingCentral
    IT and business leaders are focusing heavily on improving the overall experience for both employees and customers. Imperative to success are changes to culture, technology, organizational structure, and more. In this session, Nemertes draws upon its extensive research of 1,200+ companies to provide detailed guidance on how to develop a strategy and roadmap that improves customer and employee ratings, increases revenue, and decreases operational costs. Employee and customer experience has become particularly relevant following the Covid-19 pandemic. Nemertes will share recent research on how companies plan to change as a result of their experiences during the pandemic.

    Co-presenting is John Finch, AVP of Contact Center Product Marketing, RingCentral
  • From Reactive to Proactive: Security Optimization and Threat-Informed Defense Recorded: Aug 25 2020 26 mins
    Johna Till Johnson, CEO and Founder, Nemertes Research; Julie O'Brien, Chief Marketing Officer, AttackIQ
    There are plenty of cybersecurity and compliance solutions—too many, in fact. CISOs and their teams are drowning in data, but they have a hard time identifying which tools actively improve their risk posture, and which are, at best, expensive window-dressing.

    This webinar highlights the importance of threat-informed defense, and applies it to the notion of enterprise risk optimization. We discuss how CISOs and their teams can use threat-informed defense as a way to optimize their cybersecurity investments, improve compliance posture, and move up the maturity model from reactive to proactive and anticipatory. We cover:

    • The cybersecurity maturity model and what it takes to improve operational cybersecurity maturity
    • How aligning with third-party organizations such as MITRE ATT&CK can help organizations take a threat-informed approach to risk minimization
    • How threat-based risk data can turbocharge compliance efforts
    • How to move to a risk-based investment strategy when it comes to procuring cybersecurity tools and technologies

    Participants will come away with an understanding of threat-based defense and the MITRE ATT&CK framework, and how it can help streamline cybersecurity operations and optimize cybersecurity investments.

    Who should attend: Cybersecurity and risk management professionals; business professionals concerned about cybersecurity; network technology professionals
  • Navigator360 Series Ep1 The Future of Enterprise Technology + The Future of Work Recorded: Aug 20 2020 77 mins
    Johna Till Johnson, CEO and Founder, Nemertes Research; Gary Sorrentino, Deputy CIO, Zoom
    What will life really be like in 2025 and beyond? How will enterprises function? What will employees, customers, and consumers be doing, thinking, worrying about? And most importantly, what should enterprise technologists be doing today to prepare themselves and their organizations for this brave new world? - Johna Till Johnson, CEO and Founder of Nemertes Research

    Joining her will be Gary Sorrentino, Deputy CIO of Zoom who will be discussing "The Future of Work"
  • VCC [Ep.4] - Building a Successful Video Streaming Strategy Recorded: Aug 11 2020 48 mins
    Irwin Lazar, Vice President and Service Director, Nemertes Research
    Visual Communications and Collaboration Series [Ep.4]

    In this age of YouTube, Instagram, and TikTok, business and their employees are embracing video for more than just conferencing. Video streaming use cases are growing beyond executive town halls and meeting recording/playback to explore ways to enable workers to easily create and share video, from any device. However, video assets require management to ensure security, governance, and compliance, as well as high quality delivery without adverse network impact. In this webinar we'll explore the state of enterprise video streaming and share approaches that correlate with success.
  • Using IoT and 5G for Real-World Transformation Recorded: Aug 11 2020 52 mins
    Johna Till Johnson, CEO and Founder, Nemertes Research
    As verticals from manufacturing to healthcare to logistics are turning to IoT for digital transformation, they're increasingly turning to 5G services and private networks to improve agility, reduce costs, and drive new revenue.

    This webinar details the top use cases for IoT and 5G, and provides guidelines and best practices for companies looking to do their own implementations.
Better data. Better decisions.
Nemertes is a global research-based advisory and consulting firm that analyzes the business value of emerging technologies. Since 2002, we have provided strategic recommendations based on data-driven operational and business metrics to help organizations deliver successful technology transformation to employees and customers. Simply put: Nemertes’ better data helps clients make better decisions.

Please note: Nemertes owns the copyright to all content in this channel. You may not use, post, print, or repurpose any of material without the express, written consent of Nemertes Research. You may retweet or share only that content that Nemertes posts on its social media sites.

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  • Presented by: John Burke, CIO and Principal Research Analyst, Nemertes Research
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