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CBA [Ep.1]: Expanding Video? Here's How It's Delivering Success

Cost-Benefit Analysis - Workplace Collaboration Series [Ep.1]: Expanding Video? Here's How It's Delivering Success

So you're considering ramping up video conferencing, with providers like Cisco, Poly, Zoom, and others. Such a move can be truly transformational for more than just internal employee collaboration. Join this webinar to learn what real-world, measurable benefits companies have documented using video. We'll cover the following:

• How much do companies actually save in travel reduction?
• How are they speeding the time it takes to hire new people?
• To what extent does video really help close sales and add revenue to the bottom line?
• How are video adoption plans changing and what's driving it?

We look forward to sharing this information with you.
Recorded Apr 9 2020 45 mins
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Presented by
Robin Gareiss, President and Founder, Nemertes Research
Presentation preview: CBA [Ep.1]: Expanding Video? Here's How It's Delivering Success

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  • [Ep.5]: Partner for Success in SASE and Beyond Recorded: Jul 15 2021 27 mins
    Presented by: John Burke, CTO, and Johna Till Johnson, CEO, at Nemertes
    Episode 5 of “Beyond SASE, SCAPE: Secure Cloud Access and Policy Enforcement” Research Series

    All tools are not created equal. Which ones do the more successful professionals use?

    Join Nemertes for this final episode in our BEYOND SASE, SCAPE Research Series as we dive into the success correlations of specific tools. Across key security spaces–including CASB, SASE, and SDP–we look at which vendors and solutions are more likely to be used by the most successful security organizations.

    Come find out which solutions to look at in your next RFI/RFP process!
  • [Ep.4]: Cybersecurity Endgame - Zero Trust Recorded: Jul 1 2021 40 mins
    John Burke, CTO, and Johna Till Johnson, CEO, at Nemertes
    Episode 4 of “Beyond SASE, SCAPE: Secure Cloud Access and Policy Enforcement” Research Series

    Should it take a hundred products to secure enterprise resources? No.
    The endgame in cybersecurity is Zero Trust: an environment in which only sanctioned communications flow. But how to get there?

    Join Nemertes as we dive deeply into Zero Trust to discover:
    • what it means (hint: not actually *Zero* Trust, but rather, Zero *implicit* Trust)
    • what kinds of tools help you achieve it, such as software defined perimeter (SDP) systems
    • how to structure your transition

    It's not an instant-on miracle cure, but a journey. Take the first step with Nemertes! We look forward to having you join us.
  • [Ep.3]: The Tools & The Talent - Best Practices for SASE & More Recorded: Jun 17 2021 29 mins
    John Burke, CTO, Nemertes and Ian Poynter, Nemertes Research Fellow
    Episode 3 of “Beyond SASE, SCAPE: Secure Cloud Access and Policy Enforcement” Research Series

    Which technologies and practices do the most successful organizations deploy?

    Join Nemertes in this episode of our series to find out:
    • What the most successful organizations do more of than everyone else
    • The impact that deploying specific technologies has on the SIPI metric (explored in Episode 1 of this series)
    • The impact embracing specific security practices has on success

    We look forward to having you join us!
  • [Ep.3] Implementing SASE in the Global Enterprise: Best Practices for Success Recorded: Jun 14 2021 49 mins
    Eyal Webber-Zvik - VP, Product Marketing at Cato and John Burke - CTO and Principal Research Analyst, Nemertes Research
    IT teams across the globe performed heroic feats in March 2020 when the COVID pandemic struck, moving metaphorical mountains to get workforces set-up quickly to work from home and remain productive. With many security systems dependent upon people using VPNs or physically being inside a network, future plans of cloud-based security-as-a-service suddenly became accelerated.

    In episodes 1 and 2 of 'Superpowered SASE: Network Transformation in 2021', we looked at what SASE is, what trends and demands are behind its acceleration and why it’s the best security option for the 2021 business. In episode 3, we’re taking a practical look at how businesses and IT teams can implement successful SASE models.

    Join us to learn:

    - Practical insights into how to implement SASE into your security stack
    - How SASE enables business to intelligently adapt to the evolving risk landscape
    - What real-world SASE and Zero-Trust approaches look like
    - How SASE can deliver seamless and secure transition from office to home
    - How SASE can extend security to all edges: branches, people, clouds
  • [Ep.2]: Sorting Out The Acronym Soup - CASB, SASE, SCAPE, SDP Recorded: Jun 3 2021 37 mins
    John Burke, CTO, Nemertes
    Episode 2 of "Beyond SASE, SCAPE: Secure Cloud Access and Policy Enforcement" Research Series

    Is the security team caught up with debates on the relative merits of EDR and XDR, CASB vs SASE, Zero Trust or SDP?

    Join us for episode two of this series and we will cut through the thicket of overlapping and ambiguous acronyms. We will also share:
    - fresh data on technology adoption
    - integration data
    - an evaluation checklist to work with.

    We look forward to having you join us and to answering your questions!
  • [Ep.1]: How Successful is Your SASE? Recorded: May 20 2021 22 mins
    John Burke, CTO, and Johna Till Johnson, CEO, at Nemertes
    "Beyond SASE, SCAPE: Secure Cloud Access and Policy Enforcement" Research Series

    How should an enterprise measure how well its SASE is performing?
    As you deploy the cluster of technologies coming collectively to be known as SASE, as well as technologies beyond SASE, it is crucial to ask:
    - How are we doing?
    - Is this investment delivering the value it should?

    Join Nemertes as we begin exploring our latest round of research data on how enterprises are securing access to internal and external clouds, as well as enforcing policy independent of where users and resources are.

    Episode one of this series will focus on our success metric for quantifying the value delivered by these security solutions, SIPI:
    - What is SIPI?
    - Why SIPI is the right metric to look at
    - How SIPI relates to our overall security success metric, the MTTC

    We look forward to having you join us and to answering your questions!
  • [Ep.1]: Introducing SASE: The Secure Network for the Digital Business Recorded: Mar 4 2021 51 mins
    Yishay Yovel - CMO, Cato Networks and John Burke - CTO and Principal Research Analyst, Nemertes Research
    Secure access service edge or SASE (pronounced “sassy”), is the ‘future of network security in the cloud’ according to Gartner’s report of the same name from August 2019. With Gartner also predicting that “by 2024, at least 40% of enterprises will have explicit strategies to adopt SASE, up from less than 1% at year-end 2018”, it’s safe to say that now is the time for business, technology and and security leaders to get acquainted with what the SASE security model can do for their businesses.

    SASE has emerged from the fact that current network solutions and technologies no longer provide the security and access control that companies in the digital age not just need, but demand. With increased remote working due to the pandemic, more organizations than ever are ‘always on’ and using the cloud, and so a Zero-Trust approach is now a must. With users requiring uninterrupted, secure and instant access to their SaaS applications and digital services, SASE has risen to meet this need.

    In episode 1 of Cato’s 'Superpowered SASE: Network Transformation in 2021' series, we’re bringing together SASE experts to share what’s behind its meteoric rise and what is essential for the modern business to know about this converged, cloud-delivered platform.

    Join us to hear:
    - What SASE is - and what it isn’t
    - What the user, technology and customer benefits of implementing a SASE security model are
    - The trends driving SASE growth and what they mean for the future
    - Essential strategic insights into how best to implement SASE
    - Why SASE is essential for future proofing your network and transforming your IT
    - And more
  • CET [Ep.3] 5 Steps to Self-Service Success Recorded: Dec 16 2020 34 mins
    Robin Gareiss, President and Founder, Nemertes Research
    Customer Engagement Transformation {Ep.3] 5 Steps to Self-Service Success

    CX leaders want to improve their self-service capabilities to accomplish key goals: Get customers what they need without having to wait for a live agent; and offload agent interaction volume.

    Ultimately, they want to improve the customer experience, achieve higher CSAT, and drive more revenue to the company.

    But companies often have challenges establishing a successful self-service strategy. We have conducted research on what makes a self-service success, and will address these issues:

    *Why don't more customers use our self-service knowledge base?
    *How can AI virtual assistants improve adoption?
    *What are the concerns with using AI in self-service, and how can we hedge against them?
    *What should I expect my self-service transaction volume to be?
    *What are the benefits of using self-service?

    We'll provide 5 essential steps to making your self-service strategy successful.
  • Contact Center Strategies for Hire and Work-From-Anywhere Recorded: Dec 15 2020 62 mins
    Robin Gareiss, President and Founder, Nemertes Research; Laura Bassett, Senior Director of Product Marketing, NICE inContact
    Following the unplanned and rapid move to home offices, customer experience leaders are discovering unexpected benefits with work-from-anywhere strategies. When the pandemic first emerged and shelter-in-place orders went into effect, most companies planned for a brief change. Now, they want to continue with work-from-anywhere to improve the agent and customer experiences, better plan for future uncertainties, and reduce costs.

    Nemertes Research president Robin Gareiss recently completed research evaluating how companies are transforming their customer experience. Drastic workplace changes are in the works. Join Robin and Laura Bassett, NICE inContact’s senior director of product marketing, to learn about the following:

    • Work-from-anywhere strategies that help companies plan for the future, reduce turnover, and increase satisfaction
    • Technologies that are crucial to managing remote operations
    • The benefits of hiring agents without geographical constraints, and the cost savings emerging as a result
    • Crucial KPIs and the data and analytics for quick decision-making

    Register today to join this information-packed event!
  • CET [Ep.2] Contact Center Redesigned: Leveraging WFH Recorded: Dec 3 2020 43 mins
    Robin Gareiss, President and Founder, Nemertes Research
    Customer Engagement Transformation [Ep.2] Contact Center Redesigned: Leveraging WFH

    Though originally considered a temporary situation, companies are embracing the Work-From-Home (WFH) contact center. Now that the dust has settled with setting up remote agents, CX leaders are leveraging the benefits and tossing aside the disadvantages.

    The result? A more functional customer interaction experience that takes advantage of technologies, flexibility, and disaster preparation.

    In this webinar, we'll discuss:

    *How companies are taking advantage of WFH to curtail agent turnover rates
    *What technologies have been key to success
    *Why the physical contact center is changing, but not going away
    *How many agents are working from home, and in what format
  • IoT [Ep.4] Use Case Drilldown: Healthcare, Manufacturing, and Smart Buildings Recorded: Nov 24 2020 51 mins
    Johna Till Johnson, CEO and Founder, Nemertes Research
    Some of the top use cases for IoT are Healthcare, Smart Buildings, and IIOT (industrial IoT). How are companies approaching these use case? What security measures are they taking? How well are the teams driving these use cases engaged with one another, and with the IT, cybersecurity, and other technology teams? This webinar drills down into the current state of these critical use cases, and provides technology leaders with insight into how companies are organizing around delivering IoT.
  • CET [Ep.1] Transform Your Agent Experience - and Hurry! Recorded: Nov 12 2020 48 mins
    Robin Gareiss, President and Founder, Nemertes Research
    Customer Engagement Transformation [Ep.1] Transform Your Agent Experience - and Hurry!

    Customer Experience leaders are frantically trying to improve the agent experience? Why? Agent turnover rates--which had been declining--are on the rise again. At the same time, volume into the contact center is increasing.

    Organizations that focus on making it tough for agents to leave are gaining competitive advantage. WFH has made it easier to provide innovative benefits, but it's also mandated a technology re-evaluation.

    Join this webinar to learn:

    *How are companies improving agent benefits?
    *What new technologies, such as AI, automation, and analytics, are they deploying to help?
    *How are they measuring success?
    *What has the WFH environment done to both help and hurt turnover rates?
  • Adapting Your Incident Response Policy to the Cloud Era Recorded: Nov 11 2020 46 mins
    Johna Till Johnson, CEO and Founder, Nemertes Research
    Incident response policies (IRPs) are a foundational block for security operations (SecOp) teams. But many SecOps teams haven't updated their IRPs since migrating their workloads to the cloud, and enabling many of their employees to work from home (WFH).

    What should an IRP for the cloud era look like? This webinar provides a blueprint for crafting a customized IRP for the new working paradigm of internet, cloud, and mobile (ICM). Participants will learn:

    - The key elements of an IRP
    - How an IRP needs to change for a cloud environment
    - How cybersecurity analytics and automation can improve an organization's incident response time
  • IoT [Ep.3] IoT Dollars and Cents: What IoT Really Costs Recorded: Nov 10 2020 46 mins
    Johna Till Johnson, CEO and Founder, Nemertes Research
    IoT [Ep.3] IoT Dollars and Cents: What IoT Really Costs (And What Business Value IT Generates)

    What does it really take to make IoT successful? This webinar addresses both the hard dollars and soft dollars involved in driving success with IoT. We cover:
    * Up-front investment costs
    * Staffing
    * Anticipated revenue generated
    * Anticipated cost savings
    * Anticipated business process improvement
  • Deploying A Risk-Based Approach to Threat Protection Recorded: Nov 9 2020 48 mins
    Johna Till Johnson, CEO and Founder, Nemertes Research
    What are the upcoming threats for 2021 and beyond? How should companies assess the risks of these threats, and align resource investment accordingly? This presentation provides a step-by-step blueprint for moving towards a risk-based approach to threat protection, regardless of which cybersecurity framework you adhere to (NIST, MITRE, or all of the above).
  • Is Now the Time to Move Your Contact Center to the Cloud? Recorded: Oct 29 2020 58 mins
    Robin Gareiss, President and Founder, Nemertes Research
    Customer experience (CX) is undergoing a transformation at nearly two-thirds of organizations. CX leaders are adding applications, revamping agent experience, and re-thinking contact center architecture—a key foundational decision that will affect almost every aspect of an innovative strategy.

    The pandemic-driven, work-from-home shift that took place starting in March 2020 placed architecture discussions at the forefront. At issue is the inherent complexity and customization of on-premises contact centers, making them the most challenging to move to the cloud. Despite those challenges, most companies are moving their on-premises contact centers to hybrid cloud environments to hedge the risks—and associated costs—of not being able to support work-from-anywhere agents.

    This webinar addresses top-of-mind questions of CX leaders running on-premises contact centers, and provides a roadmap for taking advantage of the cloud, either partially or fully. Nemertes Research President Robin Gareiss will address the following questions, backed by real-world research data:
    · What have we learned from the pandemic that could affect your architecture decision?
    · Why can it be hard to move on-premises contact centers to the cloud?
    · What are the hidden costs to your business of remaining on prem?
    · Aside from the applications themselves, what should you consider regarding workflows, agent experience, and integrations?
    · What are reasonable approaches toward realizing benefits of the cloud—such as scalability, global reach, and flexibility—while not marginalizing the advances made on-premises?
    · What are the first steps you should take to determine whether a full or partial move to the cloud is right for your organization?
    · What benefits can you expect with more functional IVRs, video capabilities, new channels, and quick set-up globally?

    Join this webinar brought to you by Lifesize, presented Robin on October 29, 2020 for a lively discussion.
  • IoT [Ep.2] IoT Nuts and Bolts: Technologies And Vendors That Enable Success Recorded: Oct 27 2020 52 mins
    Johna Till Johnson, CEO and Founder, Nemertes Research
    In our first IoT episode, we discussed the practices that make IoT successful. In this episode, we drill down into the specific tools, technologies, and vendors that most closely align with success, and explain why. We review best-in-breed solutions for:
    * IoT Networks
    * IoT Databases
    * IoT Platforms
    * IoT Analytics
    * IoT Cybersecurity
  • Single UCC Provider Integration Boosts 4 Key Business Metrics Recorded: Oct 20 2020 59 mins
    Robin Gareiss, President and Founder, Nemertes Research; Craig Richter, Sr. Director of UC&C, Lumen
    When companies integrate their Unified Communications and Collaboration applications to a single provider, they find significant benefits and accelerate their technology transformations, according to real-world data in a recent Nemertes Research study.

    Transformative companies regularly evaluate their technology needs, such as cloud services, security, network reliability, collaboration, and contact center solutions, to name a few. Network service providers offer these and additional capabilities, enabling companies to buy multiple services from a single provider.

    More importantly, companies that move to a single provider report measurable success in four key areas:
    • Increase in employee productivity
    • Decrease in operational costs
    • Improved utilization of UCC apps
    • Higher employee ratings of the technology IT delivers

    Join us for a lively discussion and data-backed recommendations during this informative webinar, presented by Nemertes president and co-founder Robin Gareiss and Lumen Sr. Director of UCC, Craig Richter. Robin will detail the actual success metrics, as well as other transformative drivers and benefits realized when organizations shift their UCC apps to a single provider. Craig will explain the unique benefits companies can gain with Lumen delivered UCC solutions.
  • IoT [Ep.1] From Awareness to Action: Making IoT Effective Recorded: Oct 13 2020 52 mins
    Johna Till Johnson, CEO and Founder, Nemertes Research
    IoT holds the promise of providing enterprise organizations with increased awareness, evolving insight, and the ability to take action in real time.

    But doing so effectively requires implementing best practices when it comes to deployment and operations. It means staffing and budgeting successfully, and rolling out he right technologies for security, networking, data management, and edge computing.

    Based on surveys and interviews with 400+ organizations, this webinar spotlights the key technologies and practices that align with successfully reaping measurable business value from IoT initiatives. We show what works--and what doesn't--for companies investing in IoT. And we provide guidelines on how to make your IoT initiative effective and successful.
  • Boost Customer Satisfaction by Empowering Agents, Employees Recorded: Oct 7 2020 60 mins
    Robin Gareiss, President and Founder, Nemertes Research; Paul Lang, Director of Contact Center Marketing, Avaya
    Organizations around the globe are trying to differentiate themselves with superb customer engagement. Customer Experience (CX) leaders know that by keeping customers elated, all other business metrics, including revenue and profitability, fall into place.

    Step 1 to ensuring customers are happy is to also ensure employees are happy, motivated, and engaged. The CX world starts with contact center agents but is quickly evolving to include all employees. With the right CX tools, any employee will be able to effortlessly engage customers to help build long-term brand loyalty.

    Join Robin Gareiss, president of Nemertes Research, and Paul Lang, Head of Contact Center Solutions Marketing at Avaya, for a lively and data-backed discussion on how you can empower your agents—and by extension all employees—to deliver a differentiated customer experience. We will cover what you should address with:

    - Personnel - leaders, staff, and where they work
    - Interactions – voice and digital channels needed to engage customers
    - Architecture – why cloud correlates with success for customers, agents and employees
    - Toolkit – key capabilities your agents and employees need today
    - Analytics – why it’s crucial to measure success, and how to do it
    - Budget - technology spending and staff to manage technology
Better data. Better decisions.
Nemertes is a global research-based advisory and consulting firm that analyzes the business value of emerging technologies. Since 2002, we have provided strategic recommendations based on data-driven operational and business metrics to help organizations deliver successful technology transformation to employees and customers. Simply put: Nemertes’ better data helps clients make better decisions.

Please note: Nemertes owns the copyright to all content in this channel. You may not use, post, print, or repurpose any of material without the express, written consent of Nemertes Research. You may retweet or share only that content that Nemertes posts on its social media sites.

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  • Title: CBA [Ep.1]: Expanding Video? Here's How It's Delivering Success
  • Live at: Apr 9 2020 3:00 pm
  • Presented by: Robin Gareiss, President and Founder, Nemertes Research
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