Covid-19 Pandemic: Impact on Virtual Workplace Collaboration Now & in the Future

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Presented by

Robin Gareiss, President and Founder, Nemertes Research

About this talk

The Covid-19 global pandemic has drastically affected how people work. Practically overnight, organizations had to move employees and contact center agents to home offices, complete with security, connectivity, and access to apps. This study, conducted with 460 companies from April 2-7, analyzes: * How many companies had employees work from home before and after the pandemic * What percentage of employees work at home full- and part-time * What challenges they faced moving employees to home offices * Whether they plan to continue allowing employees to work from home after the pandemic is behind us * What's driving the decision to allow or not allow people to work from home * When companies have had a good experience and plan to continue to work from home, which vendors do they use?

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Nemertes is a research-based advisory and strategic consulting firm that analyzes the business value of emerging technologies. Since 2002, we have provided strategic, client-centric recommendations based on data-driven operational and business metrics to help organizations deliver successful technology transformation to employees and customers. Simply put: Nemertes’ better data helps clients make better decisions. Please note: Nemertes owns the copyright to all content in this channel. You may not use, post, print, or repurpose any of material without the express, written consent of Nemertes. You may retweet or share only that content that Nemertes posts on its social media sites.