CBA [Ep.3] Contact Center Costs & Provider Ratings

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Presented by

Robin Gareiss, President and Founder, Nemertes Research

About this talk

Cost-Benefit Analysis - Workplace Collaboration Series [Ep.3] Contact Center Costs & Provider Ratings As companies increase their focus on the customer experience, contact centers are front-and-center to any technology decision. Nemertes conducted a study of 564 organizations to gather real-world operational costs and provider ratings. In this webinar, you'll learn: *How much do companies spend on contact center licensing and IT staff to support the technology? *Do cloud contact center services cost less to operate than on-premises platforms? *Which contact center providers deliver the highest-rated customer service, technology, analytics, and more? *What do companies spend on operational costs, by provider? You'll be armed with information to make provider and architecture decisions based on costs and ratings from actual customers of contact center providers.

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Nemertes is a research-based advisory and strategic consulting firm that analyzes the business value of emerging technologies. Since 2002, we have provided strategic, client-centric recommendations based on data-driven operational and business metrics to help organizations deliver successful technology transformation to employees and customers. Simply put: Nemertes’ better data helps clients make better decisions. Please note: Nemertes owns the copyright to all content in this channel. You may not use, post, print, or repurpose any of material without the express, written consent of Nemertes. You may retweet or share only that content that Nemertes posts on its social media sites.