CBA [Ep.4] True Costs of Cloud Collaboration and Contact Center

Presented by

Robin Gareiss, President and Founder, Nemertes Research

About this talk

Cost-Benefit Analysis Series [Ep.4] Moving to the cloud delivers many benefits, albeit at the expense of IT losing some control. Agility, scalability, and speed to market are among the most consistent benefits. But what about cost? For years, moving to the cloud didn't deliver the anticipated cost reductions IT leaders were promised, in large part because those savings were expected to come from layoffs. In some cases, it even increased costs. But as companies become more comfortable in the cloud, with integrations, training, and relationship processes established, costs are coming down. In this webinar, learn what companies are actually spending on licensing, operational costs, and more. You'll learn: *What is the average cost of cloud UC and cloud contact center solutions? *Though monthly subscriptions are becoming more steady across providers, IT support costs are not. Which platforms require the most and least IT support? *What types of companies are seeing cost savings when they move to the cloud? *What is the outlook for cloud adoption in both contact centers and for employees through UC applications?

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Nemertes is a research-based advisory and strategic consulting firm that analyzes the business value of emerging technologies. Since 2002, we have provided strategic, client-centric recommendations based on data-driven operational and business metrics to help organizations deliver successful technology transformation to employees and customers. Simply put: Nemertes’ better data helps clients make better decisions. Please note: Nemertes owns the copyright to all content in this channel. You may not use, post, print, or repurpose any of material without the express, written consent of Nemertes. You may retweet or share only that content that Nemertes posts on its social media sites.