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CBA [Ep.5] Optimizing UC Management

Cost-Benefit Analysis Series [Ep.5]

IT leaders have a variety of approaches when it comes to managing and administering UC applications including voice and video. They can leverage vendor-provided tools, or they can invest in third-party specialty tools designed specifically for UC management.

In this webinar we'll share our latest research on how best to manage UC performance, utilization, and provisioning and show how the use of specialty tools can deliver quantifiable return on investment
Recorded Jul 14 2020 52 mins
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Presented by
Irwin Lazar, VP and Service Director, Nemertes Research
Presentation preview: CBA [Ep.5] Optimizing UC Management

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    What are the upcoming threats for 2021 and beyond? How should companies assess the risks of these threats, and align resource investment accordingly? This presentation provides a step-by-step blueprint for moving towards a risk-based approach to threat protection, regardless of which cybersecurity framework you adhere to (NIST, MITRE, or all of the above).
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    Customer experience (CX) is undergoing a transformation at nearly two-thirds of organizations. CX leaders are adding applications, revamping agent experience, and re-thinking contact center architecture—a key foundational decision that will affect almost every aspect of an innovative strategy.

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Better data. Better decisions.
Nemertes is a global research-based advisory and consulting firm that analyzes the business value of emerging technologies. Since 2002, we have provided strategic recommendations based on data-driven operational and business metrics to help organizations deliver successful technology transformation to employees and customers. Simply put: Nemertes’ better data helps clients make better decisions.

Please note: Nemertes owns the copyright to all content in this channel. You may not use, post, print, or repurpose any of material without the express, written consent of Nemertes Research. You may retweet or share only that content that Nemertes posts on its social media sites.

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  • Live at: Jul 14 2020 3:00 pm
  • Presented by: Irwin Lazar, VP and Service Director, Nemertes Research
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