Nav360 [Ep.2] Step-By-Step Roadmap To Stellar Employee and Customer Engagement

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Presented by

Robin Gareiss, President; Irwin Lazar, VP & Service Director, Nemertes; John Finch, AVP Product Marketing, RingCentral

About this talk

IT and business leaders are focusing heavily on improving the overall experience for both employees and customers. Imperative to success are changes to culture, technology, organizational structure, and more. In this session, Nemertes draws upon its extensive research of 1,200+ companies to provide detailed guidance on how to develop a strategy and roadmap that improves customer and employee ratings, increases revenue, and decreases operational costs. Employee and customer experience has become particularly relevant following the Covid-19 pandemic. Nemertes will share recent research on how companies plan to change as a result of their experiences during the pandemic. Co-presenting is John Finch, AVP of Contact Center Product Marketing, RingCentral
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Nemertes is a research-based advisory and strategic consulting firm that analyzes the business value of emerging technologies. Since 2002, we have provided strategic, client-centric recommendations based on data-driven operational and business metrics to help organizations deliver successful technology transformation to employees and customers. Simply put: Nemertes’ better data helps clients make better decisions. Please note: Nemertes owns the copyright to all content in this channel. You may not use, post, print, or repurpose any of material without the express, written consent of Nemertes. You may retweet or share only that content that Nemertes posts on its social media sites.