Name: CET [Ep.2] Contact Center Redesigned: Leveraging WFH
Start: 2020-12-03T16:00:00Z
End: 2020-12-03T16:00:42.000Z
Location: BrightTALK
Rating: 4.86

Nemertes is a research-based advisory and strategic consulting firm that analyzes the business value of emerging technologies. Since 2002, we have provided strategic, client-centric recommendations based on data-driven operational and business metrics to help organizations deliver successful technology transformation to employees and customers. Simply put: Nemertes’ better data helps clients make better decisions.

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– IT After Hours –
About THREE BEERS IT: A home for disinhibited conversations about the world of IT, the things that don’t get said until you’re on your 3rd beer…

THREE BEERS IT Ep.11–

With Your FinServ Tech Oracles:
• Johna Till Johnson, Nemertes CEO + Founder & Content Committee Chair for the Wall St. Technology Association (WSTA)
• Jerald Murphy, Nemertes Senior VP of Research + Consulting

FinServ Tech Oracles – a weekly video series for FinServ technologists. We talk about the latest technology trends that affect financial services firms (in our best imitation of the Oracles of Delphi…) Brought to you by Nemertes.

FinServ Tech Oracles 40 -

FinServ Tech Oracles 39 -

FinServ Tech Oracles 38 -

FinServ Tech Oracles 37 -

THREE BEERS IT Ep.10–

FinServ Tech Oracles 36 -

FinServ Tech Oracles 35 -

While there has been excitement about NIST’s Zero Trust Architecture, many companies are struggling to figure out the right way to go about implementing zero trust. 

Join Jerald Murphy from Nemertes as he discusses one way to approach moving towards zero trust without getting overwhelmed.

How to Develop a Zero Trust Implementation Guide

FinServ Tech Oracles 34 -

FinServ Tech Oracles 33 -

FinServ Tech Oracles 32 -

THREE BEERS IT Ep.9–

Clearly, the world has been “high” on cloud computing for the last ten+ years. It's surely here to stay, but is it the panacea that many people think, or are there really more hidden costs than it is worth?

With Your FinServ Tech Oracles:
• Johna Till Johnson, Nemertes CEO + Founder & Content Committee Chair for the Wall St. Technology Association (WSTA)
• Jerald Murphy, Nemertes Senior VP of Research + Consulting

FinServ Tech Oracles – a weekly video series for FinServ technologists. We talk about the latest technology trends that affect financial services firms (in our best imitation of the Oracles of Delphi…) Brought to you by Nemertes.

FinServ Tech Oracles 31 - Cloud Computing: Do Firms Really Need to Go There?

With so much focus on things like AI and quantum, have we lost track of what infrastructure is needed TODAY for financial services firms? Jerry and John discuss what types of LANs, WANs, and data centers are best suited for the current FinTech needs.

With Your FinServ Tech Oracles:
• Jerald Murphy, Nemertes Senior VP of Research + Consulting
• John Burke, Nemertes CTO

FinServ Tech Oracles – a weekly video series for FinServ technologists. We talk about the latest technology trends that affect financial services firms (in our best imitation of the Oracles of Delphi…) Brought to you by Nemertes.

FinServ Tech Oracles 30 - Next-Gen Infrastructure and Financial Services Firms

The evolution of IT service management (ITSM) stands at a crucial juncture, shaped profoundly by the rapid advancements in artificial intelligence (AI), network operations (NetOps), and security operations (SecOps). 

This presentation delves into the transformative impacts of these technologies on ITSM, forecasting a future where ITSM not only adapts but thrives in the complexity of modern digital ecosystems.

The Once and Future ITSM

The growing trend of bringing AI and generative AI to edge computing is this month's hot topic. 

With:
• Esther Ajao: TechTarget AI news writer
• Johna Till Johnson: Founder, CEO, and Principal Analyst for Nemertes

*About ENTERPRISE AI: HOT TAKES…A monthly video series about the latest developments in AI tech. We cover the hottest Enterprise AI topics of the moment!*

ENTERPRISE AI: HOT TAKES on AI at the Edge (Ep.17)

When is a cybersecurity incident “material”? Nobody knows, but the SEC now requires public companies to report them—and to note any known risks that may be present in a company’s operating environment, specifically including third-party risk. For CISOs, this is akin to an unpinned grenade: If there’s a “material” cybersecurity incident, or an undisclosed risk, there are personal repercussions: lawsuits and potentially even jail time. What should CISOs be doing in light of this changed environment? 

With Your FinServ Tech Oracles:
• Johna Till Johnson, Nemertes CEO + Founder & Content Committee Chair for the Wall St. Technology Association (WSTA)
• Jerald Murphy, Nemertes Senior VP of Research + Consulting

FinServ Tech Oracles – a weekly video series for FinServ technologists. We talk about the latest technology trends that affect financial services firms (in our best imitation of the Oracles of Delphi…) Brought to you by Nemertes.

FinServ Tech Oracles 29 - The SEC’s Unpinned Grenade: Risk and Materiality

Customer Engagement Transformation [Ep.2] Contact Center Redesigned: Leveraging WFH

Though originally considered a temporary situation, companies are embracing the Work-From-Home (WFH) contact center. Now that the dust has settled with setting up remote agents, CX leaders are leveraging the benefits and tossing aside the disadvantages.

The result? A more functional customer interaction experience that takes advantage of technologies, flexibility, and disaster preparation.

In this webinar, we'll discuss:

*How companies are taking advantage of WFH to curtail agent turnover rates
*What technologies have been key to success
*Why the physical contact center is changing, but not going away
*How many agents are working from home, and in what format

CET [Ep.2] Contact Center Redesigned: Leveraging WFH

Customer Engagement

Customer Experience

Contact Center

Remote Access

Remote Office

Customer Interaction

Agent Productivity

SuccessFactors

Cloud computing has exploded over the past few years, delivering a previously unimagined level of workplace mobility and flexibility. The cloud computing community on BrightTALK is made up of thousands of engaged professionals learning from the latest cloud computing research and resources. Join the community to expand your cloud computing knowledge and have your questions answered in live sessions with industry experts and vendor representatives.

Cloud Computing

The IT security community on BrightTALK is composed of more than 200,000 IT security professionals trading relevant information on software assurance, network security and mobile security. Join the conversation by watching on-demand and live information security webinars and asking questions of experts and industry leaders.

IT Security

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful emerging technology insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on technologies like 3D printing, pervasive robotics, natural interfaces, connected everything and cognitive systems.

Emerging Technologies

The research and development community on BrightTALK brings together leading professionals in healthcare, technology and manufacturing to present on current topics in their fields. From big data in healthcare to online forensics training and medical research practices, the community is an exceptional resource for those looking to expand their knowledge. Be part of the conversation by joining the community and participating in interactive live webinars.

CET [Ep.2] Contact Center Redesigned: Leveraging WFH

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